Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $100K *

Join a team that's driving financial insights and pricing strategies to enhance profitability. Collaborate with cross-functional teams to support client proposals and contract renewals while navigatin...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Champion seamless technical integrations by leading end-to-end delivery, troubleshooting, and documentation. Collaborate with customer IT teams to ensure compliance and optimize data flows in a dynami...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Innovate and lead the design and development of scalable software solutions, guiding projects from concept to delivery. Mentor engineers and ensure technical excellence while collaborating with cross...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $90K *

Elevate the future of U.S. Coast Guard acquisitions by managing configuration processes for the Waterways Commerce Cutter. Collaborate with teams to ensure compliance and accuracy in documentation and...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Technical Services

$124K - $170K *

Lead the charge in innovative software solutions for healthcare, collaborating with diverse teams to enhance patient care and meet customer needs through cutting-edge technology and creative problem-s...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Drive analytical solutions by leading projects, applying advanced data analysis, and collaborating with clients to deliver actionable insights across energy initiatives including efficiency and sustai...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$119K - $221K *

Engage in strategic sales within the Auto Insurance sector by cultivating relationships, identifying customer needs, and driving revenue growth through telematics solutions and consultative sales stra...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Elevate the efficiency of premium billing and payment systems by enhancing applications critical to financial operations. Collaborate in a dynamic team, utilizing both legacy and modern technologies t...

Chattanooga, TNRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$150K - $175K *

Shape the future of investment technology by developing scalable front-end applications using React and TypeScript. Collaborate with cross-functional teams to enhance user experiences and drive innova...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $135K *

Shape the future of product marketing by leading cross-functional initiatives, crafting compelling messaging, and driving go-to-market strategies across diverse sectors, ensuring alignment and growth...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $140K *

Drive your career forward as a Product Owner, CPQ, leading agile delivery and backlog management for our Configure-Price-Quote platform. Collaborate with cross-functional teams to enhance Quote-to-Cas...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$136K - $160K *

Elevate operations through AI-driven automation to enhance incident management, streamline ticket resolution, and optimize service health with self-healing observability, all while collaborating acros...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$90K - $110K *

Partner with us to ensure the quality and reliability of our web-based administrative solutions. Collaborate with cross-functional teams to validate features, identify defects, and maintain comprehens...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $250K *

Lead the charge in exceeding revenue goals by developing strategic sales approaches and nurturing customer relationships. Collaborate internally and externally to present tailored IT solutions that al...

Tennessee, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Drive operational excellence as you lead a team resolving complex payroll issues. Foster a culture of development and collaboration, while enhancing team efficiency and ensuring seamless escalation ma...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$91K - $163K *

Empower your career by driving innovative software solutions through end-to-end development, collaborating with Agile teams, and leveraging cutting-edge technologies to enhance product quality and eff...

Eden Prairie, MNRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Join a dynamic team as a Senior Program Analyst, supporting program management and governance for a key initiative. Collaborate with stakeholders to analyze data, develop reports, and ensure documenta...

Chicago, ILRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by driving analytics and AI solutions for clients, managing a $10M+ portfolio. Collaborate with sales teams to identify opportunities, build value stories, and achieve aggressive sale...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Elevate your career by designing and maintaining advanced IT infrastructure platforms, ensuring reliability and security. Collaborate with teams to optimize solutions, automate processes, and enhance...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$126K - $150K *

Pioneer the transformation of tax technology and processes, driving strategic initiatives to enhance operational efficiency, compliance, and user experience through automation and data-driven solution...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$74K - $137K *

Lead the charge in transforming workflows with AI, driving adoption and measurable impact in legal, tax, and trade sectors. Collaborate with clients and teams to design, implement, and evaluate innova...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$90K - $110K *

Elevate your career by managing product sales strategies, collaborating with diverse teams to drive profitability and foster customer relationships while utilizing technical expertise in a fast-paced...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$93K - $97K *

Contribute to program success by supporting planning, execution, and management of projects. Analyze data, prepare reports, and optimize resources to ensure objectives are met within scope, time, and...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$83K - $95K *

Engineer secure enterprise infrastructure by designing, implementing, and maintaining robust security measures across on-premises and cloud environments, ensuring compliance with industry standards an...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Champion transformative service design initiatives for Fortune 500 clients, guiding cross-functional teams and aligning stakeholders to foster growth, efficiency, and innovative customer experiences a...

Nova Scotia, CARemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.