Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
SampleManager Technical Project Lead
$110K - $130K *
Shape the future of laboratory informatics by leading technical delivery and customer engagements. Collaborate with cross-functional teams to optimize solutions, enhance customer experience, and drive...
4 weeks ago
Senior Federal Account Executive - DoW
$250K - $320K *
Drive new business growth within U.S. Department of War by leveraging a comprehensive portfolio of digital forensics solutions. Engage with military and investigative organizations to identify opportu...
2 weeks ago
$87K - $151K *
Elevate technical support for healthcare systems by providing expert remote diagnostics, troubleshooting, and issue resolution, minimizing the need for onsite service while collaborating with teams to...
4 weeks ago
Technical Success Manager- French Speaking
$90K - $100K *
Join a dynamic team as a Technical Success Manager, driving customer engagement and adoption of cybersecurity solutions. Collaborate with stakeholders to ensure seamless integration and measurable out...
3 weeks ago
Customer Success Engineer, Advisory
$100K - $120K *
Transform customer success by driving adoption and value realization for advisory teams. Collaborate cross-functionally to enhance workflows and deliver measurable outcomes, ensuring clients achieve e...
3 days ago
$125K - $172K *
Transform the sales landscape by designing impactful training programs that empower the sales team to excel in delivering healthcare solutions, driving revenue growth and enhancing client relationship...
4 days ago
Sr Field Application Engineer (TOLA)
$160K - $250K *
Transform customer experiences by leading technical sales solutions for wireless routers and managed services. Collaborate with partners and clients across diverse industries, ensuring optimal connect...
1 week ago
Senior Manager, CS Upgrade Technical Delivery Lead
$100K - $157K *
Lead the charge in enhancing digital presence and customer engagement. Drive technical delivery for software upgrades while managing project teams, resolving issues, and ensuring cross-functional coor...
Reposted 1 week ago
Customer Success Manager (CSM)
$80K - $95K *
Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...
2 weeks ago
Regulatory Publishing Technical Consultant (Regulatory Systems)
$100K - $120K *
Unlock your potential as a Technical Consultant, providing expert support in regulatory publishing systems and document management. Collaborate with teams and clients to troubleshoot issues, enhance s...
1 week ago
$120K - $150K *
Elevate your career by designing and delivering innovative video solutions across diverse sectors. Collaborate with teams to create scalable architectures that enhance broadcast, streaming, and cloud...
2 weeks ago
IT Cooling Field Service Supervisor - Northern, VA
$80K - $95K *
Lead field service operations, ensuring customer satisfaction and team performance. Oversee technicians, manage strategic initiatives, and resolve service issues while maintaining high standards in pr...
Today
$120K - $145K *
Lead the charge in advancing enterprise automation capabilities, driving quality engineering innovation, and influencing strategic decisions across a rapidly growing organization, enhancing software r...
Reposted 1 week ago
$150K - $180K *
Lead the charge in construction quality management for a large-scale data center portfolio. Drive the establishment of quality standards, ensure compliance, and oversee a dedicated team of Site Qualit...
4 weeks ago
$120K - $145K *
Unlock AI-driven engineering transformation by collaborating with clients to enhance SDLC processes. Drive measurable improvements in delivery speed and quality through innovative solutions and hands...
1 week ago
$105K - $118K *
Transform client relationships and drive revenue growth by managing a portfolio of correctional agency accounts. Leverage strategic account management and proactive business development to achieve ret...
2 weeks ago
$110K - $130K *
Build your career as a Software Architect, driving Cloud-Native solutions for the Royal Canadian Navy. Collaborate on innovative projects, enhance operational readiness, and develop cutting-edge train...
3 weeks ago
$100K - $120K *
Accelerate growth by identifying and qualifying new business opportunities, driving sales in a dynamic environment. Collaborate with a skilled team to promote value across diverse industries and achie...
2 weeks ago
Software Engineer (Contractor)
$110K - $130K *
Build innovative technology solutions for Equity Portfolio Management. Collaborate with stakeholders to enhance functionality and maintain high software quality, while leveraging modern practices and...
Reposted 2 days ago
Digital Consulting Analyst/Sr. Analyst, Oracle Cloud ERP
$85K - $95K *
Drive your career forward by leveraging your analytical skills and software implementation experience in a dynamic consulting environment. Collaborate with teams and clients to enhance business proces...
Today
Field Service Supervisor (LCMS) - MD/DC
$83K - $115K *
Transform service delivery by leading a skilled team of engineers, ensuring operational excellence and customer satisfaction through effective coordination and relationship management. Drive continuou...
Today
Senior Attack Surface Testing SME
$90K - $189K *
Join a dynamic team to lead continuous cyber asset assessments, ensuring robust security by mentoring engineers, driving strategic assessments, and enhancing federal cyber defense through innovative v...
Reposted 1 week ago
Financial Analyst III - Financial Reporting
$91K - $120K *
Lead the charge in financial reporting as you analyze complex data, prepare reports, and support audit requests. Your expertise will drive informed decision-making and enhance operational efficiency i...
3 weeks ago
Senior Analyst, Trade Credit (Accounting)
$80K - $95K *
Unlock potential by leading financial analysis to drive strategic initiatives and support decision-making. Collaborate with stakeholders to enhance financial operations, deliver insights, and manage c...
3 weeks ago
$118K - $125K *
Advance your career by leading a dynamic SOC team, mentoring analysts, and managing complex security incidents. Collaborate with cross-functional teams to enhance operations and protect top organizati...
3 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.