Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$110K - $130K *

Elevate your career by leveraging your clinical statistical programming expertise in R and SAS to develop and validate datasets, ensuring high-quality outputs for regulatory submissions and collaborat...

New Jersey, USRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$122K - $160K *

Transform the future of endpoint management by developing innovative solutions that enhance security and performance across diverse platforms, collaborating with a dynamic team to deliver impactful so...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of cybersecurity in higher education by delivering expert assessments, advisory services, and tailored remediation plans that empower institutions to enhance their security posture an...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $175K *

Empower mission success by managing COMSEC lifecycle functions, ensuring the security and integrity of communication systems through expert oversight and compliance with national standards...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$96K - $184K *

Drive innovative endpoint security solutions by collaborating with clients and sales teams. Leverage your expertise to educate, develop offerings, and enhance customer relationships while staying ahea...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Drive the configuration and enhancement of Workday Absence, Time Tracking, and Benefits systems. Collaborate with cross-functional teams to ensure seamless integration and support for global employee...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Innovate your career by joining a dynamic team focused on transformative omnichannel engagement, creating impactful software solutions for the pharmaceutical sector, and enhancing HCP interactions thr...

Pennsylvania, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$115K - $140K *

Oversee large-scale industrial automation projects from concept to commissioning. Lead cross-functional teams, ensuring timely delivery, budget adherence, and quality standards while mentoring future...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $160K *

Transform enterprise sales by acquiring new customers in cybersecurity, cloud, and AI solutions. Lead complex sales cycles, build executive relationships, and deliver tailored solutions to drive reven...

Florida, USRemote

Today

  •   5 - 7 years exp.  •   Staffing

$140K - $155K *

Transform client implementations by leading project scoping, defining solutions, and ensuring successful execution. Collaborate with teams to align business needs with technology, while managing multi...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$95K - $115K *

Unlock potential by managing complex IT projects, ensuring timely completion and customer satisfaction through data analysis and effective communication across teams...

Texas, USRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $177K *

Elevate your career by mastering Oracle software engineering in a dynamic, remote environment. Collaborate with a skilled team to enhance database performance and support critical applications while d...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $105K *

Elevate customer engagement and streamline medical order processes while collaborating with Territory Managers to enhance market penetration and revenue recognition in a defined territory, ensuring op...

Buffalo, NYRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Transform enterprise AI solutions by designing and implementing Multi-Agentic AI architectures. Leverage expertise in Generative AI, cloud technologies, and governance to lead projects from proof of c...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $125K *

Unlock your potential as a Revenue Compensation Analyst, where you'll design and manage compensation plans, analyze trends, and collaborate with teams to enhance sales efficiency. Bring your analytica...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$135K - $160K *

Lead the charge in delivering innovative DCS solutions for Life Sciences. Serve as the technical expert, driving automation strategies and ensuring compliance with regulations to support growth and ex...

United StatesRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform client relationships by leveraging Epic expertise to enhance project success and mentor teams. Drive problem-solving initiatives and optimize workflows while ensuring high standards of commu...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $135K *

Lead the charge in delivering expert technical leadership for complex power systems. Oversee startup, commissioning, and maintenance of advanced switchgear and controls, while mentoring junior enginee...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$83K - $135K *

Unlock potential by leading complex field assignments in mission-critical power applications. Drive technical excellence in startup, commissioning, and troubleshooting of advanced switchgear and contr...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$114K - $120K *

Transform data into actionable insights by conducting advanced analysis and developing compelling reports. Collaborate with cross-functional teams to support leading B2B brands and enhance research qu...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Media

$100K - $185K *

Reimagine legal workflows as an AI Solutions Architect, driving AI adoption in law firms. Collaborate with teams to design and implement innovative solutions, enhancing efficiency and client advocacy...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Media

$112K - $150K *

Optimize customer interactions by providing top-tier technical support and training, managing complex installations, and leading sales efforts. Collaborate across departments to enhance product perfor...

Phoenix, AZRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$120K - $200K *

Transform backend services and REST APIs in a collaborative environment. Leverage your software engineering skills to support cyber training initiatives, utilizing modern technologies and cloud infras...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Empower your career by transforming complex AI solutions into compelling, engaging stories. Collaborate across departments to deliver personalized demos that resonate with higher-ed leaders and enhanc...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Lead the management of variable compensation systems, ensuring accurate calculations and data integrity. Drive automation and provide mentorship to enhance team capabilities while collaborating across...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.