Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Senior Statistical Programmer (R)
$110K - $130K *
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Transform the future of endpoint management by developing innovative solutions that enhance security and performance across diverse platforms, collaborating with a dynamic team to deliver impactful so...
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Senior Cyber Security Consultant
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Shape the future of cybersecurity in higher education by delivering expert assessments, advisory services, and tailored remediation plans that empower institutions to enhance their security posture an...
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$90K - $175K *
Empower mission success by managing COMSEC lifecycle functions, ensuring the security and integrity of communication systems through expert oversight and compliance with national standards...
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Presales Solutions Engineer - Endpoint
$96K - $184K *
Drive innovative endpoint security solutions by collaborating with clients and sales teams. Leverage your expertise to educate, develop offerings, and enhance customer relationships while staying ahea...
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People Technology Analyst, Workday PATT & Benefits
$100K - $120K *
Drive the configuration and enhancement of Workday Absence, Time Tracking, and Benefits systems. Collaborate with cross-functional teams to ensure seamless integration and support for global employee...
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$90K - $110K *
Innovate your career by joining a dynamic team focused on transformative omnichannel engagement, creating impactful software solutions for the pharmaceutical sector, and enhancing HCP interactions thr...
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$115K - $140K *
Oversee large-scale industrial automation projects from concept to commissioning. Lead cross-functional teams, ensuring timely delivery, budget adherence, and quality standards while mentoring future...
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Enterprise Solutions Consultant
$120K - $160K *
Transform enterprise sales by acquiring new customers in cybersecurity, cloud, and AI solutions. Lead complex sales cycles, build executive relationships, and deliver tailored solutions to drive reven...
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Lead Sr. Business System Analyst
$140K - $155K *
Transform client implementations by leading project scoping, defining solutions, and ensuring successful execution. Collaborate with teams to align business needs with technology, while managing multi...
1 week ago
Sr IT Project Management Specialist
$95K - $115K *
Unlock potential by managing complex IT projects, ensuring timely completion and customer satisfaction through data analysis and effective communication across teams...
3 days ago
$105K - $177K *
Elevate your career by mastering Oracle software engineering in a dynamic, remote environment. Collaborate with a skilled team to enhance database performance and support critical applications while d...
Reposted 3 days ago
Clinical Support Representative - Buffalo
$85K - $105K *
Elevate customer engagement and streamline medical order processes while collaborating with Territory Managers to enhance market penetration and revenue recognition in a defined territory, ensuring op...
Yesterday
$150K - $180K *
Transform enterprise AI solutions by designing and implementing Multi-Agentic AI architectures. Leverage expertise in Generative AI, cloud technologies, and governance to lead projects from proof of c...
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$100K - $125K *
Unlock your potential as a Revenue Compensation Analyst, where you'll design and manage compensation plans, analyze trends, and collaborate with teams to enhance sales efficiency. Bring your analytica...
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Technical Solutions Manager - Life Sciences
$135K - $160K *
Lead the charge in delivering innovative DCS solutions for Life Sciences. Serve as the technical expert, driving automation strategies and ensuring compliance with regulations to support growth and ex...
Reposted yesterday
Senior Consultant - Epic Lumens Analyst - Remote
$110K - $130K *
Transform client relationships by leveraging Epic expertise to enhance project success and mentor teams. Drive problem-solving initiatives and optimize workflows while ensuring high standards of commu...
4 weeks ago
Data Center COE Senior PLC Technician
$83K - $135K *
Lead the charge in delivering expert technical leadership for complex power systems. Oversee startup, commissioning, and maintenance of advanced switchgear and controls, while mentoring junior enginee...
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Data Center COE Senior PLC Technician
$83K - $135K *
Unlock potential by leading complex field assignments in mission-critical power applications. Drive technical excellence in startup, commissioning, and troubleshooting of advanced switchgear and contr...
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Senior Research Analyst - Temporary Worker
$114K - $120K *
Transform data into actionable insights by conducting advanced analysis and developing compelling reports. Collaborate with cross-functional teams to support leading B2B brands and enhance research qu...
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$100K - $185K *
Reimagine legal workflows as an AI Solutions Architect, driving AI adoption in law firms. Collaborate with teams to design and implement innovative solutions, enhancing efficiency and client advocacy...
6 days ago
$112K - $150K *
Optimize customer interactions by providing top-tier technical support and training, managing complex installations, and leading sales efforts. Collaborate across departments to enhance product perfor...
Reposted 4 days ago
$120K - $200K *
Transform backend services and REST APIs in a collaborative environment. Leverage your software engineering skills to support cyber training initiatives, utilizing modern technologies and cloud infras...
1 week ago
$100K - $120K *
Empower your career by transforming complex AI solutions into compelling, engaging stories. Collaborate across departments to deliver personalized demos that resonate with higher-ed leaders and enhanc...
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Variable Compensation Systems Analyst
$100K - $120K *
Lead the management of variable compensation systems, ensuring accurate calculations and data integrity. Drive automation and provide mentorship to enhance team capabilities while collaborating across...
Yesterday
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.