Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Team Leader, ERM Customer Success Americas
$110K - $130K *
Empower customer success by leading a dynamic team across the Americas, enhancing client relationships, driving product adoption, and championing customer feedback to influence strategic direction and...
Reposted 1 week ago
Epic Application Analyst - Beacon
$80K - $95K *
Drive the design, build, testing, and support of applications, ensuring optimal functionality and user satisfaction while collaborating with interdisciplinary teams to enhance workflows and resolve co...
Yesterday
$73K - $109K *
Drive your career with impactful service as you troubleshoot and maintain advanced medical equipment, ensuring optimal performance and customer satisfaction across the Pacific Region, with a focus on...
2 weeks ago
$72K - $108K *
Join a team that's dedicated to delivering exceptional service through timely maintenance and support for medical equipment. Collaborate with experienced engineers to enhance your skills while ensurin...
2 weeks ago
$73K - $109K *
Champion customer satisfaction by mastering preventative maintenance and troubleshooting techniques. Collaborate with experienced engineers to enhance skills in equipment installation and service, ens...
2 weeks ago
$66K - $99K *
Play a key role in delivering exceptional service by performing preventative maintenance and troubleshooting on medical equipment. Collaborate with experienced engineers to enhance customer satisfacti...
2 weeks ago
Software Installer – Mid-Level
$80K - $128K *
Transform the future of air traffic management by ensuring seamless software installations and operational readiness for FAA's Terminal Flight Data Manager program, while collaborating with teams acro...
3 days ago
$100K - $120K *
Join a team that's dedicated to providing exceptional technical support and maintaining robust IT infrastructure. Collaborate with IT professionals to enhance system performance and ensure seamless op...
Yesterday
Field Service Technician II - CVG
$74K - $100K *
Partner with us to enhance customer satisfaction through field service excellence. This role involves troubleshooting, repairing, and maintaining equipment while ensuring compliance with safety standa...
1 week ago
ERP Functional Specialist -- Currently Remote
$90K - $110K *
Transform financial operations by supporting ERP implementation, analyzing business processes, and ensuring seamless integration across multiple workstreams. Collaborate with teams to enhance system f...
3 days ago
Account Executive - Public Sector
$69K - $118K *
Transform your sales career by driving growth and building relationships with reseller partners in the Public Sector. Leverage your expertise to develop strategic account plans and deliver innovative...
1 week ago
Forward Deployed Engineer (SDEV)
$145K - $218K *
Engage with strategic customers to deploy and enhance SRE Agent capabilities, driving adoption and value through hands-on integration and development of AI-assisted incident management solutions...
1 week ago
$110K - $130K *
Engage your expertise to lead complex HL7 integrations across healthcare systems, enhancing interoperability and data-sharing capabilities. Collaborate with stakeholders to ensure successful implement...
3 weeks ago
Outside Sales Executive (SLED)
$90K - $250K *
Accelerate your career by driving new business in the SLED sector. Own your territory, build strategic relationships, and deliver innovative IT solutions with support from top-tier engineering teams a...
Today
Implementations - Sr Professional I
$95K - $115K *
Join us to lead implementation projects for Deposit Solutions, ensuring client readiness and successful outcomes. Collaborate with clients and internal teams to translate business needs into actionabl...
Reposted 1 week ago
$100K *
Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...
Reposted 2 weeks ago
Technical Writer/Editor (Edifecs)
$95K - $115K *
Join a team that's dedicated to enhancing technical documentation for cloud migration projects. Leverage your expertise in writing and editing to support VA applications, ensuring clarity and quality...
1 week ago
$75K - $90K *
Empower client success by managing relationships, driving sales, and enhancing customer experiences. Collaborate with internal teams to address client needs and exceed expectations in a dynamic, compe...
3 days ago
$176K - $229K *
Champion complex solution sales by driving enterprise-wide collaboration transformations. Collaborate with cross-functional teams to enhance customer engagement and streamline workflows using Atlassia...
1 week ago
$90K - $110K *
Drive technical solutions and client satisfaction as you partner with internal teams, enhancing client engagement through innovative use of our solutions, troubleshooting complex integrations, and fos...
1 month ago
$91K - $110K *
Elevate employee benefits by designing and managing comprehensive health, welfare, and retirement programs. Collaborate with stakeholders to ensure compliance, optimize costs, and enhance coworker exp...
2 days ago
Senior Director, Field Enablement
$180K - $303K *
Empower customer-facing teams as you design and scale a global enablement strategy that enhances sales productivity and supports our expanding product portfolio. Drive excellence and leverage insights...
4 weeks ago
$150K - $200K *
Champion the full sales cycle for robotic palletizing solutions, engaging with operations leaders and plant managers in manufacturing and logistics. Drive revenue growth through consultative selling a...
1 week ago
Senior Information & Communication Technologies (ICT) Consultants
$108K - $130K *
Drive innovative ICT solutions by leveraging your expertise in infrastructure design and consulting. Collaborate with a team to tackle complex projects, ensuring alignment with client goals while prov...
1 week ago
$70K - $117K *
Unlock potential by leveraging your expertise in structural engineering to ensure the integrity and safety of marine vessels. Collaborate with a dynamic team to support critical naval operations and e...
1 week ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.