Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$125K - $150K *

Elevate your career by driving data engineering excellence in Palantir Foundry, transforming legacy systems into robust pipelines and applications while collaborating with cross-functional teams to de...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate project delivery by leading cross-functional teams to execute strategic initiatives. Transform complex requirements into actionable plans while ensuring alignment across stakeholders and enhan...

Atlanta, GARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Accelerate progress at the forefront of cybersecurity by leveraging your SOC expertise to triage alerts, analyze threats, and implement effective response actions, ensuring robust protection for clien...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$101K - $128K *

Drive impactful IT solutions through design, development, and support. Leverage your expertise to lead complex projects, mentor staff, and optimize systems that are critical to operational success...

Massachusetts, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Join a team that's redefining ServiceNow architecture, delivering innovative solutions and driving technical excellence across enterprise projects. Leverage your expertise in ServiceNow to influence c...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion data-driven decision-making by transforming insights into actionable reports and dashboards. Collaborate with cross-functional teams to enhance performance, optimize strategies, and drive bus...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Drive innovation in AI by building and evaluating machine learning models. Collaborate with experts to design experiments, analyze data, and communicate findings effectively to enhance model performan...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $165K *

Unlock the potential of our Marketing SaaS ecosystem by collaborating with stakeholders to optimize the lead-to-opportunity process, ensuring seamless integration and data integrity across systems whi...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Develop and optimize cyber-intelligence tools to mitigate security risks. Oversee vulnerability assessments, analyze security breaches, and implement best practices while collaborating with teams to e...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to enhancing cybersecurity by managing vulnerability tracking and remediation efforts. This role involves coordinating with various teams to ensure compliance and operatio...

Chicago, ILRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive clinical data quality as a Subject Matter Expert, ensuring effective data flows and integrity across healthcare systems. Collaborate with cross-functional teams to optimize vendor strategies and...

United StatesRemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $100K *

Advance your career by supporting cloud operations in a dynamic team. You'll manage requests, coordinate changes, and document processes, ensuring smooth communication and operational efficiency in a...

Arlington, VARemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$69K - $124K *

Join a team that's dedicated to enhancing project success through effective coordination and support. As an Operations Specialist, you'll facilitate the Services Engagement Lifecycle, ensuring seamles...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Champion the seamless execution of complex AI and Cloud projects, ensuring timely delivery and stakeholder satisfaction. Leverage your project management skills to coordinate multiple initiatives in a...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $105K *

Contribute to the development and support of advanced missile systems as a systems engineer. Collaborate with cross-functional teams to enhance the capabilities of critical defense technologies while...

Pittsfield, MARemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$115K - $140K *

Drive innovation by building full-stack solutions on AWS and Azure. Collaborate closely with business users to ensure quality and alignment with design direction, while enhancing your skills in a dyna...

Toronto, ONRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Lead a dynamic sales initiative by identifying and closing cloud solutions opportunities. Collaborate with enterprise clients to drive market share and foster technology adoption, while navigating com...

New York, USRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by driving sales in cloud services and IT solutions. Engage with C-level executives, identify opportunities, and close deals to enhance market share and foster innovative technology a...

Ohio, USRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with enterprise clients to drive cloud solutions sales, leveraging your expertise in consultative selling. Collaborate with teams to identify opportunities, close deals, and enhance market shar...

Massachusetts, USRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Elevate customer success by implementing privacy-first healthcare marketing solutions. As an Implementation Engineer, you'll guide clients through technical setups, ensuring optimal performance and co...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $150K *

Join a dynamic team as a senior technical leader, driving innovative platform solutions and enhancing integration processes. Collaborate across teams to improve user experiences and streamline operati...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Transform the technical department by leading a team, ensuring quality control, and enhancing customer satisfaction through effective management and support. Drive operational excellence while fosteri...

Fishers, INRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$107K - $132K *

Join a team that's shaping the future of cloud services and authentication systems. As a key contributor, you'll design, build, and maintain scalable, secure solutions while collaborating with cross-f...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$77K - $117K *

Drive day-to-day operations of Azure and Microsoft 365 services, ensuring optimal performance, incident management, and compliance with service levels while supporting service transitions and maintena...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower customer success by leading a dynamic team across the Americas, enhancing client relationships, driving product adoption, and championing customer feedback to influence strategic direction and...

Dallas, TXRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.