Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$95K - $115K *

Execute hands-on projects in Power Delivery, ensuring installation, troubleshooting, and maintenance of electrical distribution equipment while leading teams and enhancing customer satisfaction in div...

Michigan, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$126K - $200K *

Lead technical solutions architecture for HPE storage platforms, guiding partners and sales teams in developing resilient infrastructure solutions. Drive engagement, enablement, and strategic initiati...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$111K - $200K *

Champion innovative networking solutions by providing technical leadership and architectural expertise to channel partners, driving sales engagement and opportunity closure across enterprise environme...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Unlock the potential of implementation science as a Senior Program Analyst, driving quality improvement and program evaluation initiatives. Manage processes, databases, and reporting to enhance projec...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Elevate your career by leading a technical team to enhance collaboration tools in a dynamic, cloud-based environment. Engage with federal clients, drive Agile practices, and ensure toolset efficiency...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$66K - $106K *

Optimize IT service delivery by managing configuration items, analyzing operational data, and ensuring effective incident resolution. Collaborate with cross-functional teams to enhance service perform...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$89K - $125K *

Partner with us to integrate new firms into our IT environment, managing Microsoft 365 migrations and Active Directory consolidations while collaborating with cross-functional teams to ensure seamless...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$96K - $148K *

Unlock the potential of government partnerships by managing client projects across the US. Support project design, training, and implementation, ensuring optimal client experiences and delivering succ...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$79K - $105K *

Analyze complex data to deliver actionable insights, mentor junior analysts, and collaborate with IT and stakeholders to enhance operational efficiency in a senior-level role with minimal oversight...

Newark, NJRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$85K - $100K *

Champion life underwriting transformation initiatives by analyzing requirements, facilitating project lifecycles, and collaborating with cross-functional teams to enhance operational excellence and im...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$89K - $148K *

Engineer robust testing strategies for SAP solutions, ensuring seamless performance and business alignment. Collaborate with teams to validate reliability through rigorous testing of modules like S/4H...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$66K - $104K *

Oversee quality inspections and acceptance testing for critical infrastructure projects. Ensure compliance with standards, manage deficiencies, and support commissioning activities to enhance operatio...

California, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $140K *

Join a team that's dedicated to enhancing customer engagement in cybersecurity. You'll proactively connect with government clients, promoting awareness and adoption of managed security services while...

Georgia, USRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Drive customer engagement by building relationships and promoting cybersecurity services. Collaborate with teams to educate clients, track outreach efforts, and enhance service adoption through effect...

Georgia, USRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$73K - $102K *

Transform ERP solutions by customizing modules, integrating features, and ensuring compliance. Collaborate with stakeholders to gather requirements and enhance system performance while maintaining doc...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $130K *

Unlock your potential by providing expert SAP EWM support, resolving complex issues, and enhancing system performance. Collaborate with teams, mentor junior consultants, and drive improvements to ensu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $155K *

Unlock potential by enhancing cloud communication systems, optimizing architectures, and leading AI integrations. Thrive in a dynamic environment while mentoring teams and resolving complex issues acr...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Elevate your career by driving data engineering excellence in Palantir Foundry, transforming legacy systems into robust pipelines and applications while collaborating with cross-functional teams to de...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Elevate project delivery by leading cross-functional teams to execute strategic initiatives. Transform complex requirements into actionable plans while ensuring alignment across stakeholders and enhan...

Atlanta, GARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Accelerate progress at the forefront of cybersecurity by leveraging your SOC expertise to triage alerts, analyze threats, and implement effective response actions, ensuring robust protection for clien...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$101K - $128K *

Drive impactful IT solutions through design, development, and support. Leverage your expertise to lead complex projects, mentor staff, and optimize systems that are critical to operational success...

Massachusetts, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Join a team that's redefining ServiceNow architecture, delivering innovative solutions and driving technical excellence across enterprise projects. Leverage your expertise in ServiceNow to influence c...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion data-driven decision-making by transforming insights into actionable reports and dashboards. Collaborate with cross-functional teams to enhance performance, optimize strategies, and drive bus...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Drive innovation in AI by building and evaluating machine learning models. Collaborate with experts to design experiments, analyze data, and communicate findings effectively to enhance model performan...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $165K *

Unlock the potential of our Marketing SaaS ecosystem by collaborating with stakeholders to optimize the lead-to-opportunity process, ensuring seamless integration and data integrity across systems whi...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.