Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$75K - $100K *

Reimagine quality assurance as a Platform Tester, driving test strategy and automation for critical healthcare solutions. Collaborate with cross-functional teams to ensure stability and scalability in...

CanadaRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $202K *

Innovate and build AI-native products that automate complex workflows. Collaborate with cross-functional teams to design, develop, and deploy full-stack applications, ensuring reliability and performa...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$136K - $239K *

Unlock your potential by leading statistical programming efforts in clinical trials. Collaborate with cross-functional teams to analyze and report clinical data, ensuring compliance with industry stan...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$124K - $145K *

Join our Client Insights team to transform data into actionable insights that drive sales and merchant retention. Collaborate across analytics, product, and strategy to enhance AI-driven solutions for...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform customer experiences by resolving complex technical issues and driving operational excellence in a cutting-edge environment. Collaborate with engineering and product teams to enhance systems...

Ontario, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Explore opportunities to lead complex integration projects, ensuring seamless data exchange across IT systems. Utilize your expertise in integration technologies to optimize performance and maintain d...

Englewood, CORemote

2 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Elevate your career by leading a team in the installation and maintenance of telecommunication systems. Oversee project execution, ensure quality control, and mentor junior technicians while managing...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join a team that's dedicated to enhancing healthcare technology by developing and maintaining our Electronic Health Record platform using Ruby. Collaborate in an agile environment to deliver impactful...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Optimize project delivery by developing and maintaining detailed construction schedules. Collaborate with teams to track progress, mitigate risks, and ensure timely completion of complex projects in a...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Lead the charge in developing and maintaining detailed construction schedules, ensuring timely project delivery through collaboration, risk mitigation, and strategic analysis. Thrive in a dynamic envi...

Texas, USRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Shape the future of API management by designing and deploying robust solutions across diverse environments, ensuring seamless integration and operational excellence while mentoring clients to maximize...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Champion vulnerability management by analyzing ACAS results, prioritizing findings, and coordinating remediation efforts across teams to ensure compliance and enhance cybersecurity posture for critica...

Chicago, ILRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Take ownership of automating workflows across teams by building AI agents using Claude and Microsoft Copilot. Collaborate with various departments to identify automation opportunities, ensuring securi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$71K - $118K *

Transform security operations by providing expert support and troubleshooting for network monitoring systems. Collaborate with teams to enhance service delivery and ensure seamless operations for gove...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Champion the future of patient treatment as a Principal Statistical Programmer, providing leadership in SAS programming, project management, and regulatory compliance within a global pharmaceutical en...

Cambridge, MARemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$88K - $105K *

Contribute to the effective management of the ServiceNow platform, ensuring optimal performance and user satisfaction through system upgrades, troubleshooting, reporting, and collaboration with stakeh...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$106K - $198K *

Lead the transformation of 1LMX product solutions across the enterprise, collaborating with stakeholders to align capabilities with business needs, manage risks, and ensure successful deployment while...

Three Rivers, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$83K - $144K *

Advance your career by providing technical leadership in software support, analysis, and implementation. Collaborate with teams to enhance systems, ensuring quality and efficiency in upgrades and new...

Champaign, ILRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Partner with us to deliver tailored solutions and in-depth demos, supporting a dynamic sales pipeline. Leverage your technical expertise to drive customer success and collaborate with teams to enhance...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $89K *

Elevate your career by developing innovative software solutions, driving product enhancements, and collaborating within an Agile team. Utilize core technologies like JavaScript, HTML, and CSS to deliv...

Toronto, ONRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $158K *

Lead technical discovery and pre-sales consultations, translating complex product capabilities into practical solutions. Collaborate with Sales to ensure prospects understand integration paths and pro...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by leading IT operations and identity management, transforming strategy into action. Drive technical excellence in Microsoft Entra ID, endpoint platforms, and SaaS integrations while...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in transforming legacy messaging solutions to modern Google technologies. Utilize your expertise in Google Workspace migrations and project management to drive successful deployments a...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$76K - $90K *

Join a team that's enhancing healthcare through expert support of EHR systems. Lead optimization initiatives, mentor junior analysts, and collaborate with diverse teams to improve clinical and operati...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Join a team that's dedicated to delivering complex NICE solutions for Public Safety. As a hands-on technical lead, you'll manage installations, upgrades, and troubleshooting, ensuring successful imple...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.