Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $130K *

Lead the charge in optimizing enterprise middleware platforms through effective administration, automation, and security management, ensuring high availability and compliance while enhancing operation...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Innovate solutions in software development, driving impactful changes across applications and frameworks. Lead initiatives to enhance functionality, ensure quality, and optimize performance in e-comme...

Indiana, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $140K *

Unlock potential by leading the development of innovative AI applications. Collaborate with cross-functional teams to architect solutions, mentor engineers, and ensure reliable, secure systems that al...

San Antonio, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Take ownership of next-generation IT infrastructure innovation. Collaborate with a diverse team to design, deploy, and secure tools that enhance operational capabilities using leading technologies in...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$140K - $160K *

Deliver impactful financial management solutions by leading a team of 8-10 professionals in federal financial systems. Engage with stakeholders to analyze data, support decision-making, and ensure suc...

Arlington, VARemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$120K - $130K *

Lead the charge in managing a dynamic OS Administrator team, ensuring seamless RHEL and Windows OS patching in a 24/7 environment while leveraging automation tools and collaborating with cross-functio...

Reston, VARemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$109K - $164K *

Drive advanced digital forensics and incident response initiatives while mentoring a skilled engineering team. Leverage deep technical knowledge to enhance operational capabilities and ensure exceptio...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $95K *

Develop technical expertise by installing and configuring advanced robotic systems at various customer locations while providing essential training and support to optimize user experience and system p...

Oklahoma, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$84K - $156K *

Manage the coordination of original content production, ensuring seamless collaboration across teams. Oversee project milestones, budgets, and communication with internal and external partners to driv...

Los Angeles, CARemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Manage the end-to-end SIT testing strategy, leading QA teams and ensuring quality across projects. Collaborate with stakeholders to develop test plans, oversee execution, and drive continuous improvem...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Staffing

$85K - $100K *

Shape your career by optimizing Workday solutions across Benefits, Compensation, and Reporting. Collaborate with HR and IT to enhance system functionality, troubleshoot issues, and drive continuous im...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Lead the charge in financial governance and budgeting for IT, managing a $70M+ technology budget. Collaborate with stakeholders to optimize investments, ensure transparency, and drive strategic financ...

New York City, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$96K - $114K *

Join us to integrate and optimize data solutions that enhance reporting and analytics. Collaborate with cross-functional teams to transform data into actionable insights, ensuring seamless data flow a...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$175K - $225K *

Join a dynamic team as a technical partner lead, driving integrations and collaborating with partners. Leverage your expertise to shape architecture, enhance security, and create repeatable patterns a...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$110K - $135K *

Elevate your career by leading large-scale Healthcare IT programs, partnering with C-suite stakeholders to ensure delivery excellence and strategic oversight. Drive financial performance and mentor te...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $141K *

Pioneer excellence in program management by leading large-scale Healthcare IT initiatives. Collaborate with C-suite stakeholders to ensure strategic delivery, financial performance, and risk managemen...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$117K - $177K *

Lead a dynamic Managed Services Engineering team to enhance cloud operations, ensuring exceptional service delivery, compliance, and continuous improvement while driving team development and operation...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive technical excellence in Colleague SaaS implementations, collaborating with clients and teams to enhance system performance and optimize higher education information systems. Lead projects from a...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$91K - $127K *

Unlock your potential by driving growth in Hybrid Infrastructure solutions. Lead strategic account management, cultivate relationships, and enhance market presence while achieving sales targets in a d...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $151K *

Join a dynamic team as a Senior Analyst, supporting MedTech Quality initiatives through project management, financial oversight, and strategic reporting. Drive transformation efforts and enhance gover...

Raritan, NJRemote

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$185K - $260K *

Join us in shaping the future of our AI infrastructure! Leverage your expertise to build and scale our cloud systems, ensuring reliability and security as we meet the demands of enterprise clients and...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive IT Service Management excellence by overseeing ServiceNow integration and support for critical U.S. Government missions. Collaborate with stakeholders to enhance ITSM processes and ensure effect...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Champion data-driven decision-making by bridging clinical operations and analytics. Lead projects, deliver actionable insights, and enhance performance across clinics while managing stakeholder commun...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Champion enterprise support excellence by architecting a new function, diagnosing complex issues across security identity stacks, automating workflows, and driving customer success in a high-impact, c...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.