Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$80K - $95K *
Join a dynamic team as a Security Operations Analyst, engaging in real-time monitoring, incident management, and technical support for a global enterprise. Enhance security response strategies while c...
4 weeks ago
$112K - $150K *
Shape the future of communication technology by providing expert technical support and training to diverse clients. Collaborate with sales and engineering teams to deliver innovative solutions while m...
4 days ago
Incident Management Program Lead
$123K - $155K *
Lead the charge in enhancing incident management practices across global data centers. Collaborate with teams to develop standards, improve processes, and drive operational excellence, ensuring effect...
2 weeks ago
Sales Enablement Support Manager
$80K - $107K *
Join us to develop and manage educational resources that enhance Commercial readiness across clinical data solutions. Collaborate with cross-functional teams to translate complex information into acti...
3 days ago
Associate Systems Engineer, Data Management
$95K - $115K *
Join a team that's redefining data management solutions. Leverage your expertise in cloud platforms and analytics to support sales teams, drive customer success, and implement innovative data solution...
3 days ago
$80K - $148K *
Transform system reliability and performance as a Site Reliability Engineer. Collaborate with cross-functional teams to enhance automation, optimize resources, and ensure high availability of critical...
3 weeks ago
Senior Software Engineer - R37
$101K - $206K *
Innovate with a team that's transforming healthcare through AI-driven software. Lead the development of scalable solutions, mentor engineers, and enhance workflows in a dynamic environment that impact...
3 days ago
$110K - $130K *
Engineer robust Workday integrations and data solutions, enhancing enterprise applications and financial systems. Collaborate with stakeholders to troubleshoot complex integrations and ensure data int...
2 days ago
$110K - $130K *
Join a team that's dedicated to optimizing SAP SuccessFactors configuration and analytics. You'll be the go-to expert for Employee Central, Position Management, and Compensation, ensuring system integ...
1 week ago
Senior SQL Database Administrator
$110K - $130K *
Unlock potential by managing complex databases and ensuring data integrity. Collaborate with IT teams to design, implement, and maintain database systems while adhering to security protocols and optim...
1 week ago
Senior Pharma Business Analyst DATAstream
$110K - $130K *
Empower your career as a Senior Pharma Business Analyst, collaborating with Life Sciences clients to drive data and analytics initiatives while translating business needs into actionable solutions, en...
4 weeks ago
Actuarial Analyst III (Government Programs Trend & AI)
$87K - $119K *
Join a team that's shaping the future of healthcare analytics by leveraging actuarial expertise and AI integration to drive innovative solutions and enhance decision-making in government programs...
1 week ago
$92K - $133K *
Analyze healthcare data to drive 5-Star project success. Lead initiatives, conduct in-depth analysis, and ensure data accuracy while collaborating with stakeholders to enhance organizational performan...
3 days ago
Senior Analyst, GTM Systems & Tools (Customer Engineering)
$132K - $180K *
Drive impactful GTM systems strategy by optimizing processes and technology. Collaborate with cross-functional teams to enhance customer engineering workflows, ensuring alignment and continuous improv...
2 weeks ago
Application Services (AMS) Specialized Sales Executive -Digital Sales
$125K - $150K *
Transform client relationships and drive business growth through strategic sales execution in Application Modernization Services. Leverage industry expertise and AI knowledge to deliver tailored solut...
Reposted 3 weeks ago
$200K - $275K *
Explore innovative AI solutions by designing and implementing robust frameworks that enhance decision-making. Leverage LLM technologies and contribute to a collaborative culture focused on ethical AI...
Reposted 3 weeks ago
Product Analyst / Senior Product Analyst
$80K - $130K *
Join a team that's driving product strategy through data analysis and insights. Collaborate with cross-functional teams to enhance product performance, uncover growth opportunities, and influence stra...
1 week ago
Healthcare IT Technical Operations Lead (Edifecs)
$90K - $120K *
Optimize operational excellence in healthcare IT by managing production support, driving issue resolution, and ensuring timely reporting for customer-facing technology delivery...
1 week ago
$78K - $156K *
Join a team that's advancing cancer diagnostics through innovative EHR integrations. As a Senior Integration Analyst, you'll drive technical solutions, collaborate with partners, and mentor peers to e...
3 weeks ago
HSE Senior Analyst - New York, NY
$90K - $110K *
Drive safety excellence by ensuring compliance with health and safety regulations across construction projects. Collaborate with multidisciplinary teams to implement safety policies, conduct inspectio...
3 days ago
Technical Support Specialist - HVAC
$166K - $195K *
Collaborate with cross-functional teams to deliver exceptional technical support and training. Shape customer experiences by resolving issues efficiently and maintaining strong relationships while ens...
1 week ago
Principal Solutions Executive II - Security
$160K - $192K *
Accelerate revenue growth by driving security services sales, managing the full sales lifecycle, and building strategic relationships with clients and partners to enhance market presence and deliver i...
4 days ago
ServiceNow PSDS Business Process Consultant (387)
$110K - $130K *
Pioneer innovative ServiceNow solutions for the public sector by guiding business process discovery, stakeholder engagement, and best practice implementation, ensuring alignment with client needs and...
4 weeks ago
HCS Apps Systems Analyst - Infor HR Technology
$99K *
Join a team that's dedicated to enhancing HR technology solutions. This role focuses on supporting, configuring, and implementing Workforce Management and Staff Scheduling applications, ensuring optim...
4 days ago
Technical Implementation Specialist
$140K - $165K *
Join a dynamic team to lead technical onboarding and drive customer success through expert configuration, API integrations, and project management. Make a meaningful impact by streamlining implementat...
Reposted 4 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.