Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$90K - $110K *
Join a dynamic team to enhance financial management practices and support critical operations. Collaborate across levels to drive process improvements and deliver impactful financial insights in a fas...
1 week ago
$100K - $120K *
Join a skilled team to support and enhance large-scale Genesys implementations, focusing on installation, configuration, and daily operations to optimize the product suite performance...
Reposted 1 week ago
Analyste Netsuite / Netsuite analyst
$80K - $95K *
Advance the SAP-to-NetSuite migration by implementing, testing, and optimizing the new ERP system. Collaborate with teams to ensure user training and support for a seamless transition and continuous i...
Today
Senior Technical Account Manager
$110K - $130K *
Contribute to customer success as a technical liaison, driving adoption of AI-driven solutions while collaborating with cross-functional teams to enhance product value and performance. Foster strong r...
Reposted 2 weeks ago
$69K - $107K *
Champion client success by leveraging technical expertise to enhance platform value, optimize workflows, and drive measurable outcomes. Collaborate with cross-functional teams to deliver innovative so...
3 weeks ago
Senior Business Systems Analyst
$75K - $158K *
Drive enterprise-level technical solutions by analyzing system needs, coordinating design activities, and ensuring compliance with governance processes. Leverage your expertise to enhance performance...
Reposted 1 week ago
Sr Lifecycle Services Operations Manager
$110K - $130K *
Empower client success by managing the EA lifecycle, ensuring seamless onboarding, adoption, and renewals. Collaborate cross-functionally to deliver actionable insights and enhance operational efficie...
2 weeks ago
Support Engineer, U.S. Government Support
$95K - $160K *
Join our U.S. Government Support Engineering team to tackle complex technical challenges in secure environments. Leverage your Linux expertise and customer support skills to enhance GitLab's performan...
2 weeks ago
Field Service Engineer 2- Afton, Texas
$74K - $96K *
Drive exceptional customer satisfaction by leveraging technical expertise to diagnose and resolve issues on-site, collaborating with team members to enhance service delivery and foster a positive cust...
Reposted 4 days ago
$177K *
Unlock potential by designing and implementing Epic clinical systems to enhance research workflows, collaborating with clinical teams to optimize processes and ensure data integrity in a remote settin...
2 weeks ago
AI & Automation Operational Engineer-II
$110K - $130K *
Empower enterprise automation by designing, developing, and optimizing solutions using Automation Anywhere, Python, and Power Apps. Collaborate with cross-functional teams to deliver scalable, secure...
Today
People Technology Analyst - Workday
$95K - $160K *
Elevate People Technology by optimizing systems and processes, ensuring data integrity, and enhancing user experiences. Collaborate with cross-functional teams to drive efficiency and support a fast-p...
1 week ago
$53K - $110K *
Unlock potential by leveraging data analysis to support public health initiatives. Collaborate on quantitative and qualitative evaluations, ensuring data integrity and contributing to impactful progra...
6 days ago
$77K - $93K *
Transform IT/OT network infrastructure by implementing secure, scalable solutions. Collaborate with teams to ensure robust performance and compliance while managing network security and troubleshootin...
1 week ago
$127K - $132K *
Drive the future of SAP systems by managing architecture, maintenance, and integration. Collaborate with cross-functional teams to ensure optimal performance and implement best practices in a dynamic...
1 week ago
IBM TIM / TAM / LDAP Administrator
$98K - $127K *
Drive identity and access management initiatives by leveraging expertise in IBM TIM, TAM, and LDAP. Manage user lifecycle, provisioning, and security integration in enterprise environments to enhance...
1 week ago
$117K - $195K *
Champion innovative automation solutions by analyzing and documenting business processes. Collaborate with cross-functional teams to optimize workflows and deliver high-quality RPA implementations tha...
2 days ago
Director Analyst - MES & Ops Tech
$148K - $175K *
Lead the development of innovative research in manufacturing operations technology, focusing on AI-driven solutions, to empower clients in overcoming challenges and enhancing operational efficiency ac...
Reposted 3 weeks ago
Senior Field Service Technician
$83K - $133K *
Shape the future of energy solutions by delivering exceptional service and support. Collaborate with customers to enhance operational efficiency, troubleshoot technical issues, and ensure high-quality...
Today
Senior Field Service Technician
$68K - $109K *
Join a team that's dedicated to delivering exceptional service and solutions in energy distribution. Leverage your expertise to enhance customer satisfaction and operational efficiency while ensuring...
Today
Senior Field Service Technician
$68K - $109K *
Empower customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...
Today
Senior Field Service Technician
$83K - $133K *
Advance customer satisfaction by executing service work, troubleshooting, and enhancing operational efficiency. Collaborate with teams to ensure quality standards and foster positive relationships whi...
Today
Senior Field Service Technician
$83K - $133K *
Transform the future of electrical systems by serving as the key liaison for customers. Drive operational excellence while prioritizing safety and Efficiency. Engage in hands-on support and team coord...
Reposted 1 week ago
Senior Field Service Technician
$83K - $133K *
Transform client relationships by providing expert program leadership and technical guidance for power delivery and control systems. Collaborate with a dedicated team to enhance operational efficiency...
3 weeks ago
Senior Field Service Technician
$83K - $124K *
Transform electric power delivery through installation, maintenance, and troubleshooting. Drive customer satisfaction and operational excellence as you work on low- and medium-voltage systems across t...
3 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.