Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$95K - $115K *
Join a team that's driving innovation in Systems Engineering by embedding with customer-focused groups to gather insights, define needs, and develop robust requirements. Collaborate across functions t...
2 weeks ago
$110K - $130K *
Drive your career forward as the first Sales Engineer, shaping product demos and technical strategies for upper mid-market and enterprise manufacturers. Your insights will influence our roadmap and sa...
6 days ago
Engineer, Premier Technical Support
$100K - $120K *
Empower enterprise clients by resolving complex production issues and optimizing ICE Mortgage Technology solutions. Leverage Encompass expertise to enhance workflows, ensure compliance, and drive stra...
2 weeks ago
$95K - $115K *
Partner with us to enhance IT support and vendor management, ensuring compliance and operational excellence. Leverage your expertise to drive process improvements and deliver exceptional service to ou...
2 days ago
$150K - $200K *
Champion the resolution of complex technical issues for clients, leveraging expertise in Linux, networking, and cloud environments. Collaborate with teams to enhance service delivery and operational c...
Today
$110K - $130K *
Accelerate project success by enhancing system evaluations with automation, ensuring optimal application performance through proactive monitoring and support. Collaborate across teams in a dynamic env...
Reposted 1 week ago
$61K - $141K *
Elevate IT infrastructure by designing and managing VMware environments, ensuring optimal performance and security. Collaborate with teams to translate customer needs into effective engineering soluti...
5 days ago
$61K - $141K *
Transform IT infrastructure by leveraging VMware expertise to design, manage, and secure virtual environments. Collaborate with teams to deliver customer-focused solutions that enhance performance and...
5 days ago
$61K - $141K *
Optimize IT infrastructure by designing and managing VMware environments, ensuring security and performance. Collaborate with teams to translate customer needs into effective engineering solutions, en...
5 days ago
$61K - $141K *
Innovate your career by leveraging your VMware expertise to enhance IT infrastructure. Collaborate with teams to design secure systems, ensuring optimal performance and customer satisfaction while dri...
5 days ago
$61K - $141K *
Transform IT infrastructure by leveraging your VMware expertise to design, manage, and secure systems that meet customer needs. Collaborate with teams to enhance performance and drive impactful engine...
5 days ago
$61K - $141K *
Join a dynamic team to enhance IT infrastructure through VMware expertise, ensuring optimal performance and security. Your role will involve designing virtual machines and translating customer needs i...
5 days ago
Technical Staff, Engineering Technologist
$150K - $180K *
Join a team that's driving innovation in datacenter infrastructure, focusing on modular liquid cooling technologies and high-performance hardware design. Collaborate with customers and partners to opt...
1 week ago
Technical Staff, Engineering Technologist
$229K - $297K *
Lead the electrical architecture for next-gen laptop platforms, guiding teams through product development. Drive innovation, resolve technical risks, and ensure alignment with business objectives to d...
Reposted 1 week ago
Technical Support Principal Engineer
$120K - $145K *
Lead the technical support efforts for premium clients, ensuring top-tier service and resolution of complex software issues. Collaborate with teams to enhance product quality and customer satisfaction...
Today
Technical Support Principal Engineer
$120K - $145K *
Analyze customer inquiries and troubleshoot software issues to deliver world-class technical support. Collaborate with teams to document solutions and enhance product quality, ensuring satisfaction fo...
Today
$66K - $109K *
Deliver exceptional support by efficiently resolving IT incidents and requests. Collaborate with cross-functional teams to enhance user experience and maintain critical applications, ensuring seamless...
2 weeks ago
$66K - $109K *
Optimize IT support operations by efficiently triaging and resolving Tier 0-2 incidents. Collaborate with cross-functional teams to enhance user experience and maintain critical applications in a dyna...
2 weeks ago
Pre-Sales Technical Support Engineer | Networking Solutions
$80K - $95K *
Champion innovative connectivity solutions by serving as a technical advisor during the sales process. Collaborate with clients and internal teams to design, present, and validate tailored IoT and net...
1 week ago
Global Software Support Engineer I
$70K - $95K *
Develop your skills in software support by resolving equipment application issues, assisting field engineers, and enhancing customer satisfaction through effective troubleshooting and documentation pr...
2 days ago
$62K - $141K *
Join a team that's enhancing national security by building resilient systems. As a Site Reliability Engineer, you'll automate processes, implement monitoring tools, and develop robust cloud infrastruc...
Yesterday
$62K - $141K *
Unlock potential by enhancing system resilience and efficiency through automation and monitoring. Collaborate with teams to build robust infrastructures that support national security while advancing...
Yesterday
$99K - $225K *
Transform critical production systems as a Lead Site Reliability Engineer, ensuring reliability, performance, and security. Collaborate with DevOps and security teams to enhance system resilience and...
5 days ago
Escalation Manager - Technical Support
$131K - $180K *
Drive customer satisfaction as an Escalation Manager, overseeing technical support for high-value accounts. Collaborate with teams to resolve issues, advocate for clients, and enhance service delivery...
1 week ago
Global Software Support Engineer II
$86K - $119K *
Join a team that's dedicated to resolving software application issues, providing customer support, and enhancing product features. Collaborate with stakeholders to ensure quality solutions and contrib...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.