Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$120K - $165K *
Unlock potential by designing and optimizing complex systems in the semiconductor industry. Collaborate with cross-functional teams to develop innovative solutions, ensuring high-quality standards and...
2 weeks ago
$80K - $95K *
Advance software development by creating and maintaining applications, ensuring adherence to design specifications and standards. Collaborate with teams to deliver projects on time while enhancing you...
Yesterday
Quality Operations Support Engineer
$90K - $110K *
Empower local GeoMarket teams by providing technical support, ensuring service quality, developing standards, and fostering compliance through training and monitoring, while collaborating with enginee...
Reposted 2 weeks ago
Senior Manager, ServiceNow Technical Product Management
$166K - $249K *
Unlock the potential of ServiceNow by leading a dynamic Technical Product Management team. Drive functional direction, integrate product roadmaps, and collaborate with cross-functional leaders to enha...
2 weeks ago
Senior Manager, ServiceNow Technical Product Management
$166K - $249K *
Lead the charge in shaping an integrated ServiceNow platform by guiding a team of Technical Product Managers. Drive product strategy, prioritize business needs, and ensure cohesive functionality acros...
2 weeks ago
Senior Cyber Support Developer
$114K - $190K *
Elevate your career by supporting key development efforts in a dynamic environment. Collaborate with stakeholders to build scalable, high-quality solutions while ensuring system reliability and securi...
2 weeks ago
Senior Cyber Support Developer
$114K - $190K *
Champion the development of scalable, high-quality solutions while ensuring system reliability and security in a virtualized environment. Collaborate with stakeholders to address complex technical cha...
2 weeks ago
$88K - $105K *
Manage daily operations of technical support staff, oversee escalation processes, and develop IT infrastructure while ensuring effective disaster recovery and business continuity plans. Foster a colla...
Yesterday
Software Engineer, Device Security
$107K - $155K *
Unlock potential by developing secure technologies for next-gen AI devices. Collaborate with cross-functional teams to enhance product security and protect customer data while gaining hands-on experie...
4 weeks ago
$70K - $128K *
Advance quality assurance initiatives by developing supplier qualifications and driving operational excellence across the supply chain. Collaborate with teams to minimize risks and enhance product rel...
2 days ago
$80K - $95K *
Champion advanced technical support by resolving complex issues and mentoring junior engineers. Play a key role in delivering exceptional service and enhancing our managed services practice across div...
Reposted yesterday
$110K - $130K *
Join our team to validate and enhance data migration processes through comprehensive testing, ensuring quality and performance in a dynamic Agile environment. Your expertise will drive successful syst...
2 weeks ago
$90K - $110K *
Champion mission-critical IT systems by operating, maintaining, and optimizing complex environments. Collaborate with technical teams to ensure reliability and mission readiness while providing Tier 1...
4 weeks ago
Senior Offensive Security Engineer
$150K - $240K *
Optimize security across product lifecycles by leading assessments, advising teams, and shaping strategies to mitigate risks. Collaborate with engineering to embed security practices and enhance overa...
3 weeks ago
$78K - $87K *
Join a dynamic team to enhance automated systems in manufacturing, ensuring optimal performance and innovation. Collaborate with technicians to troubleshoot and implement solutions, driving efficiency...
4 days ago
$120K - $145K *
Optimize cloud infrastructure by designing and managing secure AWS environments. Collaborate with architects and IT staff to implement Infrastructure-as-Code and ensure operational excellence in a fed...
2 weeks ago
$82K - $152K *
Engage in building innovative AI-driven solutions for legal professionals. Take ownership of backend development, leveraging Python and cloud technologies to create scalable features. Collaborate in a...
6 days ago
$82K - $152K *
Join a team that's redefining legal tech by developing AI-driven solutions for legal professionals. You'll take ownership of projects, leveraging cutting-edge tools to create scalable features that en...
6 days ago
Senior Network Engineer, Office Technology
$132K - $165K *
Transform network infrastructure by leading complex initiatives and ensuring reliable operations. Drive design, automation, and incident response while mentoring engineers and collaborating across tea...
2 weeks ago
$60K - $180K *
Engineer robust network solutions that support satellite ground systems. Collaborate with teams to design, implement, and maintain secure data communications networks, ensuring optimal performance and...
3 days ago
$95K - $149K *
Transform our DevOps capabilities by enhancing CI systems and cloud infrastructure. Collaborate with engineering teams to improve reliability and efficiency in build/test environments across AWS and A...
3 weeks ago
Artificial Intelligence Engineer
$99K - $225K *
Lead the charge in integrating advanced AI capabilities into production systems, ensuring reliable and efficient operation of AI features within complex software environments while collaborating with...
Reposted 5 days ago
$95K - $115K *
Transform the future of medical technology by developing innovative robotic systems for orthopaedics. Collaborate across teams to ensure compliance, optimize designs, and support product lifecycle man...
3 weeks ago
$80K - $95K *
Design innovative technology solutions by assessing customer needs. Collaborate with clients to create effective Security, VMS, and Access Control systems that meet industry standards and exceed expec...
4 weeks ago
$110K - $130K *
Empower your career by bridging RF cyber-research and software implementation. Lead multidisciplinary teams to define system architectures and convert findings into actionable solutions for cutting-ed...
3 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.