Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$90K - $110K *
Empower your career by bridging technical solutions and customer needs in the drive-thru technology space. Collaborate with Sales and Product teams to design and deliver innovative solutions that enha...
3 weeks ago
Systems Administrator (Engineer)
$95K - $115K *
Unlock your potential as you lead IT initiatives, enhance client partnerships, and drive technology solutions across diverse environments. Collaborate with a dynamic team to deliver exceptional servic...
3 weeks ago
$76K - $116K *
Transform building efficiency by leveraging your expertise in automation systems. Collaborate with diverse teams to optimize operations across various facilities, ensuring occupant comfort and energy...
6 days ago
$76K - $122K *
Contribute to optimizing building automation systems, enhancing energy efficiency and occupant comfort. Leverage technical expertise to support diverse facilities, ensuring robust architectures and ef...
6 days ago
$80K - $95K *
Join a team that's at the forefront of innovation to drive product design excellence. Collaborate across departments to ensure high-quality electrical and mechanical designs, while supporting existing...
Reposted today
$86K - $198K *
Drive your career forward by developing and maintaining secure PKI solutions that enhance operational efficiency and meet customer needs. Collaborate with cross-functional teams to deliver innovative...
6 days ago
$86K - $198K *
Champion the development of secure, scalable PKI solutions, collaborating with cross-functional teams to enhance operational efficiency and meet technical requirements while safeguarding critical syst...
6 days ago
$86K - $198K *
Lead the charge in developing and maintaining secure PKI solutions that align with Navy and DoD standards, ensuring operational efficiency and collaboration with cross-functional teams to meet technic...
6 days ago
$86K - $198K *
Join us to innovate secure, scalable PKI solutions that enhance cybersecurity. Collaborate with diverse teams to translate operational needs into technical specifications, ensuring compliance with Nav...
6 days ago
Staff Customer Qualification Engineer - 2275
$115K - $192K *
Join a team that's dedicated to advancing datacenter SSD qualifications. Leverage your expertise in test planning, failure analysis, and status reporting to ensure successful product launches while ma...
2 weeks ago
$69K - $141K *
Empower your career by developing mission-critical software for space systems. Collaborate with senior engineers, enhance your skills, and take ownership of features in a dynamic environment focused o...
2 days ago
$69K - $141K *
Join a team that's shaping the future of space technology! As a Software Engineer, you'll develop mission-critical software, collaborate with experts, and enhance your skills while delivering impactfu...
2 days ago
$69K - $141K *
Transform your software engineering career by delivering impactful solutions in the space domain. Collaborate with senior engineers, tackle complex challenges, and enhance your skills while contributi...
2 days ago
$69K - $141K *
Elevate your software engineering career by developing mission-critical space system software. Collaborate with senior engineers, implement features independently, and deepen your technical skills in...
2 days ago
$69K - $141K *
Join a dynamic team as a Software Engineer, contributing to mission-critical space systems. Leverage your 3+ years of experience to develop robust software solutions, collaborate with experts, and enh...
2 days ago
$69K - $141K *
Join us to elevate your software engineering career by developing mission-critical space system software. Collaborate with senior engineers, implement features independently, and deepen your technical...
2 days ago
$69K - $141K *
Grow your career as a Software Engineer, delivering impactful solutions in the space domain. Collaborate with senior engineers, tackle complex challenges, and enhance your skills while contributing to...
3 days ago
$69K - $141K *
Join a dynamic team to develop mission-critical software for space systems. Leverage your 3+ years of experience to implement features, collaborate with experts, and enhance your skills in a supportiv...
3 days ago
$69K - $141K *
Join a team that's shaping the future of space technology! As a Software Engineer, you'll develop mission-critical software, collaborate with experts, and enhance your skills while delivering impactfu...
3 days ago
$76K - $155K *
Unlock potential by contributing to innovative software solutions in cybersecurity. Collaborate with a dynamic team to tackle complex networking challenges, enhancing operational success for federal c...
3 days ago
$130K - $155K *
Transform customer experiences by providing expert technical support and tailored electromagnetic solutions, while driving product enhancements and delivering impactful training sessions in a collabor...
Yesterday
$125K - $150K *
Lead the charge in transforming customer sales systems as a technical expert. Collaborate with sales teams to design, demo, and implement tailored solutions for upmarket clients, ensuring seamless CRM...
2 weeks ago
Senior Manager - Global Desktop and End-User Support (BPIT, North Reading)
$132K - $211K *
Empower global desktop and end-user support operations, enhancing service delivery using automation, AI, and data analytics while managing budgets and vendor relationships to ensure seamless user expe...
Reposted 3 days ago
Senior Manager - Global Desktop and End-User Support (BPIT, North Reading)
$132K - $211K *
Unlock global support excellence by leading desktop and end-user services. Drive operational efficiency through AI and automation while enhancing user experience across diverse teams and regions. Embr...
Reposted 3 days ago
$194K - $242K *
Transform enterprise data solutions by guiding customers through technical evaluations, designing impactful architectures, and fostering strong relationships to drive adoption and expansion of the dbt...
4 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.