Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$96K - $136K *

Champion the design and implementation of enterprise endpoint security solutions, ensuring robust protection against cyber threats while leading a team to drive operational excellence and strategic in...

Markham, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $220K *

Unlock potential by bridging engineering and customer success, translating complex technical concepts for diverse audiences, and driving impactful solutions that enhance customer experiences and busin...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $90K *

Join a dynamic Shared Services Technology team to deliver top-notch user support, enhancing the desktop infrastructure for a leading financial services firm while collaborating with diverse teams acro...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$88K - $105K *

Pioneer innovative solutions as a Systems Engineer, collaborating with cross-functional teams to design and deliver advanced software systems. Drive integration and testing efforts while managing requ...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$140K - $200K *

Champion embedded security by designing robust measures, conducting assessments, and ensuring compliance for Linux-based systems. Collaborate with teams to protect mission-critical communications in c...

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$122K - $150K *

Support the design and maintenance of a global virtual desktop environment, serving as the SME for troubleshooting and optimizing performance while collaborating across multiple complex production env...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$122K - $150K *

Drive your career with a pivotal role in designing and maintaining a global virtual desktop environment, providing expert support and optimization for cutting-edge technologies while collaborating acr...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $175K *

Champion application performance by ensuring seamless functionality, monitoring, and resolving issues. Lead complex projects, mentor staff, and collaborate with senior leadership to enhance service as...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Unlock your potential by driving HVAC modernization initiatives, building key relationships, and delivering innovative solutions. Leverage your technical expertise and commercial acumen to enhance ene...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$135K - $195K *

Join us to lead technical training and cyber range operations, managing a team to develop effective curricula and hands-on exercises. Your expertise in systems, virtualization, and networking will enh...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Join a dynamic team to optimize enterprise Linux systems, ensuring high availability and security across diverse environments. Leverage your expertise in cloud infrastructure and automation to enhance...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Empower your career by bridging technical solutions and customer needs in the drive-thru technology space. Collaborate with Sales and Product teams to design and deliver innovative solutions that enha...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $115K *

Elevate system performance by ensuring optimal operation of In-Building DAS and managed networks. Collaborate with teams to troubleshoot, analyze data, and meet client expectations while managing mult...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Unlock your potential as you lead IT initiatives, enhance client partnerships, and drive technology solutions across diverse environments. Collaborate with a dynamic team to deliver exceptional servic...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$76K - $116K *

Transform building efficiency by leveraging your expertise in automation systems. Collaborate with diverse teams to optimize operations across various facilities, ensuring occupant comfort and energy...

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$76K - $122K *

Contribute to optimizing building automation systems, enhancing energy efficiency and occupant comfort. Leverage technical expertise to support diverse facilities, ensuring robust architectures and ef...

6 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Join a team that's at the forefront of innovation to drive product design excellence. Collaborate across departments to ensure high-quality electrical and mechanical designs, while supporting existing...

Reposted today

  •   Less than 5 years exp.  •   Energy & Utilities

$86K - $198K *

Drive your career forward by developing and maintaining secure PKI solutions that enhance operational efficiency and meet customer needs. Collaborate with cross-functional teams to deliver innovative...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Engage with us to develop and maintain secure PKI solutions that enhance operational efficiency. Collaborate with diverse teams to translate customer needs into effective technical specifications and...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Reimagine cybersecurity solutions by developing and maintaining robust PKI systems. Collaborate with diverse teams to enhance operational efficiency and safeguard critical infrastructure while ensurin...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Champion the development of secure, scalable PKI solutions, collaborating with cross-functional teams to enhance operational efficiency and meet technical requirements while safeguarding critical syst...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Lead the charge in developing and maintaining secure PKI solutions that align with Navy and DoD standards, ensuring operational efficiency and collaboration with cross-functional teams to meet technic...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$86K - $198K *

Join us to innovate secure, scalable PKI solutions that enhance cybersecurity. Collaborate with diverse teams to translate operational needs into technical specifications, ensuring compliance with Nav...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$115K - $192K *

Join a team that's dedicated to advancing datacenter SSD qualifications. Leverage your expertise in test planning, failure analysis, and status reporting to ensure successful product launches while ma...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$69K - $141K *

Empower your career by developing mission-critical software for space systems. Collaborate with senior engineers, enhance your skills, and take ownership of features in a dynamic environment focused o...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.