Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Engineer II - Endpoint Protection Security
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Helpdesk Desktop Support Analyst
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Join a dynamic Shared Services Technology team to deliver top-notch user support, enhancing the desktop infrastructure for a leading financial services firm while collaborating with diverse teams acro...
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Champion embedded security by designing robust measures, conducting assessments, and ensuring compliance for Linux-based systems. Collaborate with teams to protect mission-critical communications in c...
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Support the design and maintenance of a global virtual desktop environment, serving as the SME for troubleshooting and optimizing performance while collaborating across multiple complex production env...
4 days ago
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Drive your career with a pivotal role in designing and maintaining a global virtual desktop environment, providing expert support and optimization for cutting-edge technologies while collaborating acr...
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$116K - $175K *
Champion application performance by ensuring seamless functionality, monitoring, and resolving issues. Lead complex projects, mentor staff, and collaborate with senior leadership to enhance service as...
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Join a dynamic team to optimize enterprise Linux systems, ensuring high availability and security across diverse environments. Leverage your expertise in cloud infrastructure and automation to enhance...
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Empower your career by bridging technical solutions and customer needs in the drive-thru technology space. Collaborate with Sales and Product teams to design and deliver innovative solutions that enha...
3 weeks ago
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Elevate system performance by ensuring optimal operation of In-Building DAS and managed networks. Collaborate with teams to troubleshoot, analyze data, and meet client expectations while managing mult...
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Transform building efficiency by leveraging your expertise in automation systems. Collaborate with diverse teams to optimize operations across various facilities, ensuring occupant comfort and energy...
6 days ago
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Contribute to optimizing building automation systems, enhancing energy efficiency and occupant comfort. Leverage technical expertise to support diverse facilities, ensuring robust architectures and ef...
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Join a team that's at the forefront of innovation to drive product design excellence. Collaborate across departments to ensure high-quality electrical and mechanical designs, while supporting existing...
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Drive your career forward by developing and maintaining secure PKI solutions that enhance operational efficiency and meet customer needs. Collaborate with cross-functional teams to deliver innovative...
6 days ago
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Engage with us to develop and maintain secure PKI solutions that enhance operational efficiency. Collaborate with diverse teams to translate customer needs into effective technical specifications and...
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Reimagine cybersecurity solutions by developing and maintaining robust PKI systems. Collaborate with diverse teams to enhance operational efficiency and safeguard critical infrastructure while ensurin...
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Champion the development of secure, scalable PKI solutions, collaborating with cross-functional teams to enhance operational efficiency and meet technical requirements while safeguarding critical syst...
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Lead the charge in developing and maintaining secure PKI solutions that align with Navy and DoD standards, ensuring operational efficiency and collaboration with cross-functional teams to meet technic...
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Staff Customer Qualification Engineer - 2275
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2 weeks ago
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Empower your career by developing mission-critical software for space systems. Collaborate with senior engineers, enhance your skills, and take ownership of features in a dynamic environment focused o...
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What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.