Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Enterprise Cybersecurity AI Infrastructure Engineer
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Engineer mastery-level network solutions across diverse LAN/WAN environments. Serve as a senior technical resource for escalations, leveraging expertise in Zero Trust Architecture and advanced network...
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Innovate thermal solutions for networking servers and data storage products. Lead design, analysis, and validation of cooling technologies while collaborating with cross-functional teams to enhance pr...
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Join a dedicated team to enhance national security through advanced network support. You will analyze, troubleshoot, and optimize complex LAN/WAN systems within a sensitive Data Center, ensuring criti...
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$105K - $125K *
Lead the charge in thermal architecture and design for cutting-edge cooling solutions in server and data storage technologies. Collaborate across teams and ensure compliance with standards, while inno...
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Unlock potential by leading advanced technical support and training initiatives. Collaborate with teams to design test fixtures, troubleshoot electronic failures, and enhance quality control processes...
6 days ago
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Join a team that's at the forefront of data engineering, focusing on customer personalization through advanced analytics. Utilize your skills to develop data solutions and support targeted campaigns f...
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$80K - $95K *
Join a team that's shaping the future of defense simulation. As a Systems Engineer, support the TASD program through requirements development, data analysis, and collaborative modeling to enhance our...
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Infrastructure Solutions Group Channel Sales Engineer
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Join a dynamic team to drive channel partner sales for Data Center solutions. Leverage your expertise in technical sales, cultivate relationships, and architect innovative solutions to exceed sales ob...
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Lead the charge in engineering excellence within a dynamic Injection Molding Center of Excellence, driving process development, product launches, and continuous improvement in medical device manufactu...
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Sr. Technologist II - System Engineer
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Lead the charge in enterprise systems engineering, focusing on identity management, Windows Server, and cloud platforms. Drive automation and Tier 3 troubleshooting in a hybrid environment, delivering...
2 weeks ago
$80K - $95K *
Optimize production continuity by maintaining documentation and resolving technical challenges. Collaborate with cross-functional teams to enhance productivity, improve test yields, and ensure smooth...
2 weeks ago
$80K - $95K *
Champion product continuity by collaborating with cross-functional teams to resolve technical challenges, enhance documentation, and improve manufacturing processes, ensuring optimal performance and m...
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Service Network Support Manager
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Champion customer satisfaction by optimizing service networks, analyzing performance, and leading initiatives that enhance both employee and customer experiences across multiple locations in North Ame...
Reposted yesterday
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Support mission-critical systems by providing advanced technical assistance, troubleshooting, and administration across enterprise IT environments. Collaborate with teams to ensure reliability and per...
2 days ago
Member of Technical Staff - Product
$135K - $160K *
Shape the future of AI products by leading discovery, defining direction, and collaborating with teams to deliver impactful solutions that enhance user experiences and drive business success...
Yesterday
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Elevate the customer experience by designing and developing a cutting-edge data platform. Collaborate with cross-functional teams to implement best practices and drive innovation in data management fo...
3 weeks ago
$90K - $110K *
Champion security excellence by enhancing operational resilience and privacy. Collaborate with cross-functional teams to implement robust cybersecurity measures, ensuring compliance and protecting ent...
2 weeks ago
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Analyze customer needs and advance technical solutions in cybersecurity, collaborating with sales and product teams to deliver impactful presentations and proposals while ensuring seamless product int...
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TECHNICAL SUPPORT MANAGER (T & E)
$103K - $121K *
Shape the future of technology support by leading initiatives in installation, troubleshooting, and user assistance while managing IT staff and improving systems for enhanced operational efficiency...
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Join a team that's transforming customer experiences through innovative SaaS solutions. Collaborate with sales and engineering teams to drive client success and deliver tailored solutions, ensuring op...
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Desktop Onsite Technical Support
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Transform the employee experience by delivering exceptional onsite IT support, resolving technical issues, and ensuring seamless operations in a dynamic financial services environment. Engage with sta...
2 weeks ago
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Engage in hands-on laboratory testing and design iteration to enhance system reliability and performance. Collaborate with senior engineers to analyze data, troubleshoot issues, and support regulated...
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Champion innovative solutions by partnering with sales teams to deliver technical expertise and enhance customer relationships, ensuring operational excellence and strategic growth in a dynamic SaaS e...
1 week ago
Sr. Windows and Desktop Engineer
$110K - $130K *
Shape the future of enterprise desktop environments by providing expert engineering and support for Windows OS, software deployment, and security configurations in a large-scale federal setting, ensur...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.