Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$65K - $118K *
Elevate your career by bridging technical expertise and sales support. As a key resource, you'll configure solutions, assist clients, and collaborate across teams to deliver optimal cooling systems fo...
2 weeks ago
$65K - $118K *
Shape innovative cooling solutions by bridging technical expertise and sales. Collaborate with engineering teams to configure products, support customers, and ensure compliance, driving success in dat...
2 weeks ago
$150K - $175K *
Drive innovation in our corporate technology environment by designing, automating, and securing cloud infrastructure, identity management, and core IT services while collaborating with cross-functiona...
2 weeks ago
$80K - $95K *
Shape the future of network infrastructure by designing self-healing systems, troubleshooting complex issues, and collaborating with teams to enhance performance and security. Your expertise will driv...
Yesterday
Systems Engineer 3 (FST - 142)
$108K - $130K *
Lead the charge in advanced systems engineering efforts, leveraging 20 years of expertise to drive complex projects. Collaborate with cross-functional teams to ensure optimal performance and innovatio...
2 weeks ago
Senior Techncial Structural Engineer
$130K - $175K *
Champion innovative structural solutions by leading diverse projects, mentoring engineers, and ensuring quality execution from concept to completion. Collaborate across disciplines to drive operationa...
2 weeks ago
Technology Engineer, Principal
$130K - $155K *
Shape the future of technology engineering by providing strategic leadership and driving modernization initiatives. Influence architectural standards and mentor teams to enhance operational efficiency...
1 week ago
$110K - $130K *
Accelerate your career by leveraging your expertise in machine learning and data engineering. Collaborate with cross-functional teams to transform regulatory data into actionable insights while ensuri...
4 weeks ago
$180K - $220K *
Champion a dynamic team focused on managing and enhancing enterprise help desk operations. Leverage your technical expertise to ensure contractor performance meets stringent SLAs while supporting crit...
3 weeks ago
Senior Network Operations Engineer – Tier 3
$90K - $189K *
Join a dynamic team to enhance enterprise network operations, troubleshoot complex issues, and implement innovative solutions. Collaborate with experts to drive continuous improvement and support crit...
Yesterday
Senior Network Operations Engineer – Tier 3
$90K - $189K *
Drive network excellence by supporting and maintaining enterprise infrastructure. Collaborate with teams to troubleshoot complex issues, implement solutions, and enhance operational capabilities acros...
Yesterday
Senior Network Operations Engineer – Tier 3
$90K - $189K *
Optimize enterprise network infrastructure by troubleshooting, designing, and deploying solutions. Collaborate with teams to enhance operational capabilities and resolve complex issues, ensuring compl...
Yesterday
Senior Network Operations Engineer – Tier 3
$90K - $189K *
Champion advanced network solutions by troubleshooting and resolving complex issues, implementing configurations, and enhancing operational capabilities in a collaborative environment. Drive mission o...
Yesterday
Senior Network Operations Engineer – Tier 3
$90K - $189K *
Lead the charge in optimizing enterprise network infrastructure, troubleshooting complex issues, and deploying innovative solutions to enhance operational capabilities and achieve mission objectives a...
Yesterday
Sr. Security Engineer - Federal Customer
$120K - $145K *
Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...
Reposted 1 week ago
Senior Data Center Support Services Technician
$57K - $118K *
Join a dynamic team to enhance data center operations by mentoring technicians, optimizing hardware maintenance, and ensuring compliance with safety protocols while driving continuous improvement in t...
Yesterday
Senior Data Center Support Services Technician
$57K - $118K *
Make your mark at a dynamic data center, overseeing hardware maintenance, mentoring technicians, and ensuring operational excellence. Collaborate across teams to enhance system reliability and drive c...
Reposted 1 week ago
Senior Data Center Support Services Technician
$80K - $95K *
Empower your career by overseeing critical data center operations, managing incidents, and ensuring compliance with safety protocols. Collaborate with teams to enhance service delivery and mentor juni...
3 weeks ago
Senior Data Center Support Services Technician
$57K - $118K *
Support 24/7 data center operations by managing hardware installation, troubleshooting, and documentation. Collaborate with teams to ensure efficient service delivery and maintain inventory while exec...
3 weeks ago
$80K - $95K *
Champion operational excellence by providing expert support for productivity tools like Jira and ServiceNow. Leverage your technical skills to diagnose issues, provision accounts, and configure applic...
1 week ago
Production Engineer - Manufacturing Process and ECO Implementation
$100K - $150K *
Transform production processes by leading engineering change implementations, ensuring seamless transitions from design to manufacturing. Collaborate across teams to enhance efficiency and quality in...
1 week ago
Senior Staff SSD Debug Engineer - 2270
$133K - $223K *
Join a dynamic team to triage and debug SSD failures, collaborating with cross-functional groups to drive root cause analysis and deliver solutions for data center products. Your expertise will be vit...
2 weeks ago
$130K - $167K *
Lead the charge in overseeing all aspects of Bank systems, ensuring optimal performance, security, and compliance. Manage resources, troubleshoot issues, and collaborate across teams for seamless oper...
Reposted 3 weeks ago
Transformation Manager, Technical Support (East Coast)
$132K - $150K *
Elevate the Technical Support transformation by driving strategic initiatives across Customer Experience. Own the execution of comprehensive plans, manage vital partnerships, and ensure success throug...
1 month ago
$105K - $180K *
Join a team that's dedicated to bridging factory operations and IT infrastructure. Leverage your expertise to enhance cybersecurity, manage network configurations, and support production-critical syst...
Yesterday
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.