Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$120K - $140K *
Manage and grow technical customer accounts while identifying new business opportunities in the electronics and semiconductor sectors. Collaborate with engineering teams to address challenges and deli...
2 days ago
$180K - $200K *
Elevate your career by designing and implementing a high-performance testing network, enhancing both manual and automated testing capabilities through innovative solutions and collaboration with cross...
6 days ago
$93K - $167K *
Join a team that's dedicated to building scalable cloud-based software solutions. Collaborate across teams to enhance fraud and credit strategies while delivering high-quality code in an Agile environ...
Yesterday
Senior AWS HPC Platform Support Engineer
$228K - $245K *
Optimize complex integrated systems through hands-on technical analysis and troubleshooting. Collaborate with cross-functional teams to enhance application performance and ensure operational readiness...
2 days ago
$88K - $105K *
Drive innovative solutions as a Systems Engineer, leveraging your expertise in enterprise environments to enhance system performance and security while collaborating with cross-functional teams to ach...
1 week ago
Manager Engineering Technical Support - Level 1
$121K - $181K *
Manage engineering technical support while balancing program needs and fostering team engagement. Oversee mentoring, process improvements, and functional oversight across multiple programs to ensure h...
Yesterday
Senior Field Deployment Engineer
$120K - $170K *
Champion the deployment and support of complex engineering systems, leading hands-on installations and troubleshooting in dynamic environments. Collaborate cross-functionally to enhance system design...
Yesterday
Sr. Technical Training Engineer
$93K - $121K *
Champion the development of technical training content and delivery, ensuring field personnel acquire essential skills. Collaborate with teams to enhance knowledge management and drive effective train...
1 week ago
$120K - $190K *
Join a dynamic team as a Senior IT Engineer, overseeing end-to-end IT systems. You'll enhance employee experiences through automation, manage security compliance, and collaborate across departments to...
2 weeks ago
$102K - $189K *
Join our innovative team to develop cutting-edge embedded software for optical test and measurement systems, focusing on imaging and machine vision applications throughout the product lifecycle...
Yesterday
Technical Expert / Functional Expert - Network Engineering
$120K - $145K *
Drive innovation in network engineering by designing, configuring, and optimizing high-performance data center networks and HPC storage solutions. Collaborate with a skilled team to enhance security a...
2 weeks ago
Technical Expert / Functional Expert - Network Engineering
$120K - $145K *
Accelerate progress at the forefront of network engineering, designing and optimizing enterprise data center networks and HPC storage fabrics while ensuring robust security and performance across adva...
2 weeks ago
Technical Services Engineer 2 / 3
$72K - $134K *
Join a team that's redefining training solutions for the U.S. Air Force. Collaborate with experts to design and implement innovative learning systems, ensuring effective skill development across multi...
1 week ago
Field Engineer | RACOM Corporation
$90K - $120K *
Champion the technical integrity and performance of mission-critical communication systems. Engage in system integration, troubleshooting, and optimization while collaborating with engineering and pro...
2 days ago
$90K - $110K *
Deliver exceptional field support for Autonomous Mobile Robots, ensuring seamless installation, maintenance, and troubleshooting at customer sites. Collaborate with engineering teams to enhance system...
2 weeks ago
$69K - $158K *
Engineer robust cyber security solutions for military systems, ensuring secure operations across classified and unclassified environments. Collaborate with experts to assess vulnerabilities and implem...
Reposted 1 week ago
$94K - $140K *
Transform the customer experience by ensuring software reliability and performance. Collaborate with diverse teams to enhance product development and operational efficiency while leveraging your exper...
2 weeks ago
Service Support Specialist for Laboratory Automation
$68K - $102K *
Drive excellence in laboratory automation support by providing advanced Tier 3 technical assistance, collaborating with global teams, and enhancing customer relationships through effective troubleshoo...
1 week ago
$80K - $95K *
Elevate user experience by providing second-level IT support, assisting with videoconferencing, and participating in technology deployment projects. Collaborate with teams to ensure seamless operation...
1 week ago
Senior Technical Account Engineer - BAE Systems
$116K - $157K *
Lead critical technical escalations and serve as the trusted advisor for complex enterprise communications issues, mentoring engineers and strengthening governance in a mission-critical environment...
3 weeks ago
$105K - $158K *
Drive the development and execution of innovative technology strategies, fostering strong relationships with sales teams and customers. Lead impactful solution presentations and navigate complex integ...
Reposted 1 week ago
Field Engineering, Data Center SME
$110K - $130K *
Lead the charge in defining and enhancing data center delivery standards, ensuring quality and efficiency across complex projects. Collaborate with teams to improve technical methods and support scala...
2 weeks ago
$55K - $126K *
Advance mission-critical systems by leveraging your technical expertise to enhance automation and improve network performance. Collaborate with teams to tackle challenges and drive successful migratio...
3 days ago
$86K - $198K *
Drive rigorous software testing and evaluation to ensure functionality, reliability, and user experience. Collaborate with multidisciplinary teams to develop test plans, execute tests, and document re...
1 week ago
$80K - $95K *
Transform complex technical challenges into seamless solutions by leading end-to-end service restoration and proactive incident management. Collaborate with diverse teams to enhance customer satisfact...
Today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.