Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$95K - $115K *
Unlock potential by leading complex test and evaluation activities, analyzing system requirements, and developing strategies to ensure mission-critical effectiveness and risk management in collaborati...
Reposted 3 weeks ago
Tier 2 Service Desk Technician
$62K - $141K *
Empower mission success by providing expert Tier 2 support in a dynamic IT environment. Collaborate with a skilled team to troubleshoot and enhance technology solutions for critical DoD operations, en...
1 week ago
Global Product Support Engineer 3
$86K - $192K *
Empower technical excellence by providing critical support for semiconductor equipment, ensuring optimal performance and customer satisfaction through troubleshooting, training, and collaboration with...
6 days ago
Global Product Support Engineer 3
$95K - $115K *
Support technical excellence by providing on-site repair and maintenance for complex electro-mechanical systems, ensuring swift troubleshooting and customer satisfaction in semiconductor equipment ope...
2 weeks ago
Senior Customer Support Engineer - Managed Inference
$125K - $150K *
Partner with us to deliver exceptional technical support for cutting-edge cloud technologies. Engage with customers, troubleshoot complex issues, and collaborate with teams to enhance their experience...
2 weeks ago
$110K - $130K *
Empower your career by enhancing our IT infrastructure and support systems. Lead innovative projects, manage Microsoft 365 technologies, and drive collaboration solutions to boost productivity and ope...
6 days ago
$120K - $160K *
Join a team that's modernizing mission-critical DoD infrastructure and applications. Leverage your extensive systems engineering expertise to drive innovative solutions, collaborate with stakeholders...
2 weeks ago
$110K - $130K *
Accelerate our go-to-market strategy by leading product marketing initiatives, enhancing software release processes, and driving customer engagement through compelling messaging and technical content...
1 week ago
$85K - $100K *
Elevate your career as a Senior IT Engineer, driving operational excellence and technical leadership in a dynamic global IT environment. Collaborate with teams to enhance security, streamline processe...
1 week ago
$108K - $148K *
Join us to drive innovative semiconductor processes from concept to qualification. Collaborate with customers and R&D teams, troubleshoot complex issues, and analyze data to enhance manufacturing effi...
1 week ago
$108K - $148K *
Join a team that's shaping the future of semiconductor manufacturing by providing critical support throughout product lifecycles. Engage with customers and R&D to optimize processes, troubleshoot comp...
1 week ago
Technical Services Engineer III
$120K - $161K *
Support the successful implementation of energy conservation measures in complex EaaS projects, collaborating with multidisciplinary teams to optimize system performance and mentor technical staff whi...
2 weeks ago
Technical Services Engineer III
$134K - $179K *
Transform energy management by leading complex EaaS projects, optimizing system performance, and mentoring teams. Collaborate with multidisciplinary experts to ensure successful implementation of ener...
2 weeks ago
Technical Services Engineer III
$134K - $179K *
Empower your career by leading technical excellence in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance ac...
2 weeks ago
Technical Services Engineer III
$147K - $197K *
Lead the development and implementation of energy conservation measures in complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor Technical Services...
2 weeks ago
Technical Services Engineer III
$147K - $197K *
Empower energy efficiency initiatives by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring successful i...
2 weeks ago
Technical Services Engineer III
$147K - $197K *
Transform energy solutions as a Technical Services Engineer, guiding complex EaaS projects in higher education and healthcare. Collaborate with multidisciplinary teams to optimize system performance a...
2 weeks ago
Technical Services Engineer III
$134K - $179K *
Advance your career by providing technical expertise in Energy-as-a-Service projects, focusing on energy conservation measures and optimizing system performance across complex, multi-building environm...
2 weeks ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...
1 week ago
Staff Product Support Engineer
$177K - $265K *
Shape the future of aircraft supportability by leading technical oversight, ensuring quality lifecycle development, and collaborating with teams to meet performance and budget goals in a dynamic envir...
Reposted 2 weeks ago
Staff Product Support Engineer
$177K - $265K *
Lead the charge in ensuring quality lifecycle development and logistics products, collaborating with teams to meet performance, cost, and schedule objectives while providing technical oversight for su...
3 weeks ago
Senior Support Engineer, Product Data Quality & Resolution
$51K - $132K *
Join a dynamic team as a Senior Support Engineer, driving resolution of complex product-data issues. Collaborate globally to enhance operational efficiency and ensure seamless hardware onboarding in a...
2 weeks ago
Senior Support Engineer, Product Data Quality & Resolution
$51K - $132K *
Transform operational efficiency by investigating and resolving complex product-data issues. Collaborate with global teams to enhance data quality and drive systemic improvements in a fast-paced, 24/7...
2 weeks ago
Lead Customer Project Support Engineer
$95K - $115K *
Join a team that's shaping the future of energy by designing innovative protection and control panels. This hands-on role involves engineering solutions for complex grid modernization projects, ensuri...
3 days ago
$100K - $140K *
Champion the early stages of the sales journey by qualifying leads, conducting discovery calls, and collaborating cross-functionally to enhance customer engagement and drive automation solutions in ma...
2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.