Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$90K - $115K *

Join a dynamic team to support hardware engineering activities, focusing on design, prototype bring-up, and quality control. Utilize advanced lab equipment for component rework and inspections, ensuri...

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$88K - $105K *

Innovate network solutions by designing and implementing secure LAN/WAN infrastructures. Collaborate with teams to optimize performance and ensure compliance in a dynamic government environment, lever...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Oversee the design and maintenance of core infrastructure systems, ensuring stability, security, and scalability. Deliver advanced troubleshooting, manage projects efficiently, and enhance operational...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$71K - $117K *

Transform data center operations by providing expert IT support, troubleshooting, and guidance to enhance service quality. Collaborate with teams to ensure efficient workflows and compliance while man...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Deliver exceptional post-sales support for automated test products, ensuring customer satisfaction through effective troubleshooting, yield improvement, and technical consultancy. Collaborate with tea...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Advance customer satisfaction by providing exceptional after-sales support, enhancing production yields, resolving technical issues, and ensuring equipment performance excellence throughout product li...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion the sales process by leveraging technical expertise to drive revenue growth, enhance client relationships, and deliver tailored solutions in the energy and utilities sector. Collaborate with...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$84K - $111K *

Join a dynamic team to validate cutting-edge radio technologies through rigorous testing, collaborating closely with internal and external stakeholders to ensure seamless deployment of 4G LTE/5G solut...

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$140K - $180K *

Manage and optimize VMware vSphere environments, ensuring high performance and stability. Collaborate across teams to support a secure virtualized infrastructure, leveraging best practices in enterpri...

Today

  •   Less than 5 years exp.  •   Information Technology

$99K - $225K *

Empower mission success by designing secure networks for the DoD. Collaborate with experts to develop, implement, and maintain robust network security solutions, ensuring operational needs are met whi...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Shape secure network solutions for the DoD by leveraging your expertise in network security, collaborating with stakeholders, and implementing innovative technologies to meet evolving mission requirem...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Engineer secure network solutions for the DoD, collaborating with teams to design, implement, and maintain robust security measures while addressing complex challenges and evolving requirements in a d...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Drive the design and implementation of secure networks for the DoD, collaborating with teams to meet evolving operational needs. Utilize your expertise in network security to enhance mission-critical...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Serve as a key contributor in designing secure networks for the DoD, collaborating with stakeholders to meet operational needs. Utilize your expertise in network security to implement innovative solut...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Unlock potential by designing secure networks for the DoD, ensuring mission success through innovative solutions and collaboration with experts. Your expertise will shape critical infrastructure and e...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Join us to design and implement secure networks for the DoD, leveraging your expertise in network security and IT systems. Collaborate with diverse teams to enhance mission-critical operations while t...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Join a dynamic team to design and secure networks for the DoD, leveraging your expertise in network security and IT systems. Collaborate with stakeholders to ensure robust, reliable solutions that mee...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Lead the charge in securing and optimizing network infrastructures for the DoD. Collaborate with teams to design, implement, and maintain robust security measures, ensuring mission-critical operations...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Champion secure network solutions for the DoD by leveraging your expertise in network security, collaborating with teams to design, implement, and maintain robust systems that meet evolving mission ne...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Elevate network security by designing and implementing robust solutions for the DoD. Collaborate with teams to ensure secure, reliable networks that meet evolving mission needs while leveraging cuttin...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Unlock potential by designing secure networks for the DoD, collaborating with experts to meet operational needs, and implementing cutting-edge security solutions. Engage in hands-on problem-solving wh...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Drive the design and implementation of secure networks for the DoD, collaborating with teams to meet evolving operational needs. Leverage your expertise in network security and engineering to deliver...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$69K - $90K *

Join a team that's dedicated to providing top-notch IT support, ensuring seamless operations for all staff. You'll manage hardware, software, and network issues while fostering strong relationships an...

Ottawa, ONIn-Person

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$91K - $141K *

Join a team that's dedicated to resolving complex Tier II IT issues for a large enterprise. You'll analyze, troubleshoot, and implement solutions for end-user computing challenges while ensuring compl...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $176K *

Tackle security challenges by enhancing DevSecOps practices in software delivery. Collaborate with teams to fortify systems, automate security tools, and ensure compliance with cybersecurity mandates...

Today

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.