Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$80K - $95K *

Optimize performance and reliability in multi-temperature solutions by leveraging your thermodynamics expertise. Collaborate with cross-functional teams to support customers and enhance product offeri...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$77K - $176K *

Take ownership of deploying and operating secure, reliable software in Cloud environments. Collaborate with cross-functional teams to enhance DevSecOps practices and drive the development of next-gen...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$77K - $176K *

Help us design and maintain robust networks for simulation sites, ensuring seamless connectivity and low-latency performance. Collaborate with cross-functional teams to enhance capabilities and troubl...

Yesterday

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Unlock potential by enhancing network security and reliability for critical missions. Collaborate with a skilled team to monitor and manage advanced network systems, ensuring robust defense against ev...

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Champion innovative network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse teams to deliver effective network architecture and documenta...

Today

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Drive innovative network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse teams to ensure seamless integration and support for both on-pre...

Today

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Grow your career with a dynamic role focused on designing and implementing network solutions. Collaborate with diverse teams to deliver robust systems for voice, data, and security, ensuring seamless...

Today

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Engage in comprehensive network design and implementation, collaborating with cross-functional teams to deliver robust solutions for voice, data, and security systems in both on-prem and cloud environ...

Today

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Transform network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse teams to deliver effective network architecture and documentation for g...

Today

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Transform network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse teams to deliver innovative network architectures and ensure seamless i...

Today

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Optimize network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse teams to deliver effective network architecture and documentation for gl...

Today

  •   Less than 5 years exp.  •   Business Services

$62K - $141K *

Elevate your career by designing and implementing robust network solutions, collaborating with diverse teams to meet technical requirements, and ensuring seamless integration of voice, data, and secur...

Today

  •   Less than 5 years exp.  •   Business Services

$77K - $176K *

Join a team that's shaping the future of network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse stakeholders to deliver innovative netwo...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Transform network solutions by designing and implementing robust systems for voice, data, and security. Collaborate with diverse teams to deliver innovative network architectures that support both on...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Lead the charge in designing and implementing robust network solutions for diverse environments. Collaborate with cross-functional teams to ensure seamless integration of voice, data, and security sys...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Develop and implement network solutions for voice, data, and security systems. Collaborate with cross-functional teams to design, document, and execute network architecture in both on-prem and cloud e...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Join a dynamic team to design, implement, and optimize secure network infrastructures, leveraging Cisco technologies and advanced routing protocols to enhance performance and security across enterpris...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Unlock potential by designing and optimizing secure network infrastructures, leveraging Cisco technologies to enhance performance and reliability in complex environments while collaborating with cross...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$77K - $176K *

Join a team that's dedicated to enhancing national security through innovative network engineering. Leverage your expertise in network design, cloud integration, and security to develop robust solutio...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$128K - $176K *

Support customers by optimizing semiconductor manufacturing processes, ensuring high-quality installations, troubleshooting complex systems, and collaborating with R&D teams to enhance product perform...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$77K - $91K *

Solve technical challenges as a key support specialist, ensuring customer satisfaction by troubleshooting issues, documenting solutions, and collaborating with engineering to enhance software performa...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock seamless technology experiences by managing endpoint devices, supporting users, and transitioning legacy systems to modern environments. This hands-on role requires technical expertise and stro...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$88K - $147K *

Transform client experiences by providing expert technical support and mentorship. Lead complex troubleshooting efforts, enhance team knowledge, and ensure seamless operations while fostering professi...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Drive regional technical support for calibration operations, ensuring service feasibility and profitability. Collaborate with teams to enhance quote accuracy, resolve complex issues, and optimize oper...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$74K - $90K *

Lead the charge in delivering IT support for system operations, ensuring efficient resolution of end-user issues while collaborating with cross-functional teams to meet performance goals. Engage in ha...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.