Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$80K - $95K *
Advance customer relationships by engaging decision-makers, conducting product demos, and collaborating with engineers to enhance equipment performance and service support in a dynamic sales environme...
2 weeks ago
$80K - $95K *
Engage with key decision-makers in the OTC products space, collaborating with engineers to identify solutions, conduct presentations, and build lasting customer relationships while managing performanc...
2 weeks ago
$80K - $95K *
Champion technical solutions by collaborating with engineers and decision-makers, conducting presentations, and managing performance improvement programs to enhance customer relationships and drive bu...
Reposted 4 weeks ago
$95K - $115K *
Join a dynamic team as a Mid Systems Engineer, contributing to the full lifecycle of systems engineering projects. Collaborate with cross-functional teams to solve complex technical challenges and ens...
2 weeks ago
Manager II, Software Engineering, Infrastructure
$154K - $260K *
Join an innovative team to lead and evolve critical Core Infrastructure. Oversee infrastructure strategy, improve operational health, and drive automation to boost performance across a globally distri...
Reposted 4 weeks ago
Field Application Engineer - San Jose
$91K - $175K *
Empower your career by driving demand and fostering relationships as you provide technical leadership and support for semiconductor solutions. Collaborate with sales teams to influence designs and acc...
Reposted 2 weeks ago
$110K - $130K *
Champion technical solution design and deployment readiness, translating customer needs into secure, scalable architectures. Collaborate with engineering and cybersecurity teams to ensure successful t...
6 days ago
$85K - $100K *
Advance your career by designing electrical systems for industrial chemical facilities. Collaborate with engineering teams, conduct studies, and support plant operations while ensuring compliance with...
Yesterday
$135K - $160K *
Unlock your potential as a Principal Software Developer, driving the design and deployment of cutting-edge AI platforms. Collaborate across the full stack to create intelligent applications that enhan...
2 weeks ago
$110K - $130K *
Champion security excellence by designing and implementing robust security controls across hybrid environments, collaborating with cross-functional teams to enhance overall protection and response cap...
Reposted 1 week ago
Security Engineer, Corporate Security
$150K - $220K *
Contribute to corporate security by designing, implementing, and maintaining robust security measures while collaborating with IT, engineering, and business teams to address and mitigate risks across...
Reposted 4 weeks ago
Senior Product Engineer, Accessibility
$106K - $147K *
Help us transform accessibility in our products by leading initiatives, building automated tests, and enabling teams to integrate accessibility checks seamlessly into their workflows, ensuring complia...
1 week ago
Principal AI Security Engineer
$172K - $240K *
Join a team that's redefining AI security! As a Principal AI Security Engineer, you'll lead assessments, design controls, and partner with teams to ensure safe AI adoption across the enterprise, drivi...
3 weeks ago
Sr. Product Manager - Bot Management
$130K - $155K *
Drive the strategy and roadmap for Bot Management solutions, ensuring alignment with customer needs and market trends. Collaborate with cross-functional teams to innovate and deliver effective cyberse...
1 week ago
Application Engineer - Virtual Extender
$95K - $115K *
Innovate your career by developing cutting-edge virtual embedded control systems. Collaborate with cross-functional teams to create and validate virtual electronic control units, enhancing automotive...
1 week ago
Senior Staff Engineer - Agentic Identity
$214K - $309K *
Unlock potential by leading the design and implementation of advanced identity solutions for AI agents. Collaborate across teams to build scalable frameworks and drive technical excellence in a dynami...
Today
Database Support Engineer (US East)
$150K - $200K *
Shape the future of data solutions as a Database Support Engineer, driving customer success through onboarding, technical support, and collaboration with sales teams to enhance product adoption and op...
1 week ago
Senior Strategic Implementation Consultant
$109K - $165K *
Build strong relationships at a leading IoT company, guiding enterprise customers through deployment and adoption of innovative solutions. Collaborate cross-functionally while driving customer success...
Reposted 4 weeks ago
Biomedical Equipment Technician 2
$65K - $98K *
Engage with us to enhance healthcare by servicing and maintaining biomedical equipment. Utilize your technical expertise to ensure safety and reliability while fostering strong customer relationships...
Yesterday
Biomedical Equipment Technician 2
$71K - $107K *
Drive customer satisfaction by evaluating and repairing complex biomedical equipment. Collaborate with teams to ensure effective service delivery and maintain compliance with safety standards while en...
2 weeks ago
$200K - $225K *
Transform the future of cloud commerce by leading the design and evolution of scalable, resilient systems that enhance platform reliability and drive innovation across teams and products...
1 week ago
$155K - $165K *
Transform the future of IoT connectivity by leading chipset and module enablement, guiding developers through the NB-IoT NTN journey, and optimizing solutions for real-world applications seamlessly...
Reposted 4 weeks ago
$110K - $130K *
Join us to drive customer engagement by showcasing technical solutions, conducting product demonstrations, and collaborating with teams to enhance our offerings in the c-UAV/counter drone market. Your...
2 days ago
$100K - $120K *
Transform customer experiences by leading technical sales and support initiatives. Collaborate with cross-functional teams to drive successful deployments and enhance customer adoption of innovative r...
2 weeks ago
Senior Manager Customer Repair
$129K - $172K *
Transform critical customer service challenges into strategic solutions by leading a high-performing team focused on executive escalations, automation, and continuous improvement initiatives that enha...
Yesterday
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.