Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$80K - $95K *

Advance customer relationships by engaging decision-makers, conducting product demos, and collaborating with engineers to enhance equipment performance and service support in a dynamic sales environme...

Bessemer, ALRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engage with key decision-makers in the OTC products space, collaborating with engineers to identify solutions, conduct presentations, and build lasting customer relationships while managing performanc...

Charlotte, NCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion technical solutions by collaborating with engineers and decision-makers, conducting presentations, and managing performance improvement programs to enhance customer relationships and drive bu...

Charlotte, NCRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a dynamic team as a Mid Systems Engineer, contributing to the full lifecycle of systems engineering projects. Collaborate with cross-functional teams to solve complex technical challenges and ens...

Orlando, FLRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$154K - $260K *

Join an innovative team to lead and evolve critical Core Infrastructure. Oversee infrastructure strategy, improve operational health, and drive automation to boost performance across a globally distri...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$91K - $175K *

Empower your career by driving demand and fostering relationships as you provide technical leadership and support for semiconductor solutions. Collaborate with sales teams to influence designs and acc...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Champion technical solution design and deployment readiness, translating customer needs into secure, scalable architectures. Collaborate with engineering and cybersecurity teams to ensure successful t...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Advance your career by designing electrical systems for industrial chemical facilities. Collaborate with engineering teams, conduct studies, and support plant operations while ensuring compliance with...

Phoenix, AZRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Unlock your potential as a Principal Software Developer, driving the design and deployment of cutting-edge AI platforms. Collaborate across the full stack to create intelligent applications that enhan...

Virginia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion security excellence by designing and implementing robust security controls across hybrid environments, collaborating with cross-functional teams to enhance overall protection and response cap...

CanadaRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $220K *

Contribute to corporate security by designing, implementing, and maintaining robust security measures while collaborating with IT, engineering, and business teams to address and mitigate risks across...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$106K - $147K *

Help us transform accessibility in our products by leading initiatives, building automated tests, and enabling teams to integrate accessibility checks seamlessly into their workflows, ensuring complia...

Kentucky, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$172K - $240K *

Join a team that's redefining AI security! As a Principal AI Security Engineer, you'll lead assessments, design controls, and partner with teams to ensure safe AI adoption across the enterprise, drivi...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $155K *

Drive the strategy and roadmap for Bot Management solutions, ensuring alignment with customer needs and market trends. Collaborate with cross-functional teams to innovate and deliver effective cyberse...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Innovate your career by developing cutting-edge virtual embedded control systems. Collaborate with cross-functional teams to create and validate virtual electronic control units, enhancing automotive...

Milford, MIRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$214K - $309K *

Unlock potential by leading the design and implementation of advanced identity solutions for AI agents. Collaborate across teams to build scalable frameworks and drive technical excellence in a dynami...

RemoteRemote

Today

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$150K - $200K *

Shape the future of data solutions as a Database Support Engineer, driving customer success through onboarding, technical support, and collaboration with sales teams to enhance product adoption and op...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$109K - $165K *

Build strong relationships at a leading IoT company, guiding enterprise customers through deployment and adoption of innovative solutions. Collaborate cross-functionally while driving customer success...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$65K - $98K *

Engage with us to enhance healthcare by servicing and maintaining biomedical equipment. Utilize your technical expertise to ensure safety and reliability while fostering strong customer relationships...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$71K - $107K *

Drive customer satisfaction by evaluating and repairing complex biomedical equipment. Collaborate with teams to ensure effective service delivery and maintain compliance with safety standards while en...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$200K - $225K *

Transform the future of cloud commerce by leading the design and evolution of scalable, resilient systems that enhance platform reliability and drive innovation across teams and products...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $165K *

Transform the future of IoT connectivity by leading chipset and module enablement, guiding developers through the NB-IoT NTN journey, and optimizing solutions for real-world applications seamlessly...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Join us to drive customer engagement by showcasing technical solutions, conducting product demonstrations, and collaborating with teams to enhance our offerings in the c-UAV/counter drone market. Your...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Transform customer experiences by leading technical sales and support initiatives. Collaborate with cross-functional teams to drive successful deployments and enhance customer adoption of innovative r...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$129K - $172K *

Transform critical customer service challenges into strategic solutions by leading a high-performing team focused on executive escalations, automation, and continuous improvement initiatives that enha...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.