Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$128K - $192K *

Partner with us to enhance customer satisfaction and drive successful adoption of our solutions. You'll support clients through their journey, ensuring value and identifying growth opportunities while...

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$128K - $192K *

Empower customers to achieve maximum value from our solutions by acting as a strategic advisor and facilitator. Collaborate with teams to drive engagement, enhance adoption, and identify growth opport...

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$128K - $192K *

Join a team that's dedicated to empowering customers and enhancing satisfaction through effective management of relationships, driving user adoption, and facilitating strategic consultations for optim...

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $95K *

Join a dynamic team as you lead and develop Client Service Representatives, enhancing client satisfaction and operational efficiency. Drive process improvements and collaborate across departments to s...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$128K - $192K *

Elevate customer success by guiding clients through their Workday journey. This role emphasizes relationship-building, strategic communication, and driving adoption, ensuring customers maximize the va...

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Join a dynamic team as you lead complex technology initiatives, ensuring seamless execution from planning to rollout. Drive cross-functional collaboration and deliver measurable business outcomes whil...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion the growth of AI productivity by developing service offerings, leading strategic engagements, and guiding clients in adopting Microsoft Copilot and generative AI technologies. Drive transform...

Montreal, QCIn-Person

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $140K *

Unlock potential by partnering with clients to enhance portfolio management, streamline processes, and drive strategic initiatives. Collaborate with teams to assess, implement, and optimize PMO framew...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Grow your career with a dynamic role leading AI Native pods, managing cross-functional teams through education and client engagements, while championing AI SDLC practices and ensuring delivery excelle...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $164K *

Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Transform healthcare technology delivery by leading complex construction projects. Drive coordination among teams, manage schedules, and ensure successful execution in a dynamic environment, enhancing...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform airport operations by leading innovative, data-driven initiatives to enhance performance and passenger experience. Drive strategic change in a complex environment, fostering collaboration ac...

Toronto, ONIn-Person

Reposted 1 week ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Champion data integrity and system performance by providing diagnostics and support for operational data collection, ensuring seamless historian operations and optimizing data systems for business suc...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $95K *

Lead the charge in managing maintenance operations across multiple sites, ensuring compliance with standards and laws. Oversee team development, vendor relationships, and service performance to delive...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$88K - $150K *

Join a dynamic team as you lead maintenance operations in a highly automated distribution environment, ensuring optimal performance and reliability of systems while driving continuous improvement and...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $240K *

Transform project delivery by leading cross-functional teams, managing financial processes, and fostering talent development. Drive successful execution of large initiatives while ensuring alignment w...

Georgia, USRemote

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Unlock potential by leading AI-driven CX transformations, managing a $15-20M portfolio, and guiding multidisciplinary teams to deliver measurable outcomes while fostering client relationships and driv...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Shape the future of customer experience by leading AI-driven delivery initiatives. Manage a diverse portfolio, ensuring measurable outcomes while guiding teams through complex transformations and fost...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Champion transformative CX AI delivery by leading complex programs, managing client portfolios, and driving measurable outcomes. Collaborate with multidisciplinary teams to enhance client engagement a...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive impactful CX AI delivery by leading diverse teams and managing client portfolios. Collaborate with executives to ensure successful outcomes in AI-driven contact center transformations, optimizin...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $125K *

Lead the charge in enhancing client experiences by managing a dedicated team, driving operational improvements, and fostering a positive work environment while ensuring accountability and adherence to...

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Champion the design and administration of robust database systems, ensuring optimal performance, security, and availability across diverse environments. Collaborate with cross-functional teams to impl...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Business Services

$120K - $140K *

Champion strategic contract management by leading a high-performing team, ensuring compliance, and driving innovative solutions. Collaborate with senior leadership to enhance contract strategies and s...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $140K *

Lead contract management initiatives, ensuring compliance and strategic direction in negotiations. Collaborate with senior leadership to modernize processes and mentor a high-performing team, driving...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.