Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$150K - $215K *

Innovate by driving real-time communications strategies and partner engagement. Shape impactful narratives during breaking news while building scalable programs that connect communications outcomes to...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $185K *

Lead client engagements in Real-World Data solutions, ensuring operational excellence and strong outcomes. Collaborate cross-functionally to translate client objectives into actionable plans, driving...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$89K - $136K *

Partner with us to enhance member health through integrated case management. You'll develop and monitor care plans, conduct assessments, and coordinate with healthcare teams to ensure optimal outcomes...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Transform acquisition program management by leading multidisciplinary teams, ensuring compliance with DoD processes, and driving operational excellence in a dynamic environment. Play a key role in ris...

Bethesda, MDRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$161K - $210K *

Elevate workforce management by leading recruitment, onboarding, and performance strategies. Drive clinician readiness and productivity while ensuring quality care through data-driven decision-making...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $105K *

Drive strategic success in large-scale electrical transmission projects by overseeing estimating, pre-construction, and execution phases, ensuring seamless coordination across multiple companies and e...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$112K - $195K *

Accelerate progress at digital modernization initiatives by leading human-centered product design. Collaborate with diverse teams to enhance workflows, automate processes, and create AI-enabled experi...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$108K - $145K *

Shape the future of project management as a Senior Cost Manager, driving cost efficiency and strategic decision-making. Collaborate with diverse teams to enhance client value and foster strong relatio...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in optimizing Agile practices for cross-functional teams, ensuring effective prioritization and communication. Protect team capacity while mentoring Scrum Masters to enhance execution...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Champion the development of cutting-edge infrastructure for AI systems, focusing on Kubernetes management, automated deployments, and reliable scaling to support enterprise demands across multiple clo...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$69K - $93K *

Drive impactful change by providing specialized support to individuals with developmental disabilities. Utilize your case management expertise to enhance client independence and quality of life throug...

Washington, USRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$216K - $325K *

Lead enterprise security initiatives, driving strategy and governance while ensuring compliance and risk management. Collaborate across teams to protect information assets and foster a culture of secu...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$167K - $250K *

Elevate service operations by developing strategies that enhance performance, drive accountability, and ensure customer satisfaction through effective leadership and operational excellence in a comple...

Oregon, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining cloud-based contact center solutions. As a Project Manager, you'll lead diverse projects, engage with stakeholders, and drive innovative implementations using AWS technol...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $266K *

Join us to lead innovative cloud-based contact center projects, driving success for Mid-Market & Enterprise clients. Utilize your project management expertise to deliver cutting-edge solutions and fos...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $110K *

Drive critical cross-functional initiatives, bridging strategy and execution to enhance mobile and fixed video services. Lead project management, streamline operations, and deliver impactful reporting...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$235K - $348K *

Lead the charge in driving complex sales engagements by collaborating with executives to develop high-value opportunities and ensure successful deal closures through strategic alignment and multidisci...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $160K *

Analyze complex data and drive solutions as a Business Analyst in the public sector. Leverage your expertise in pension systems to identify issues and enhance processes, ensuring effective communicati...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $180K *

Lead the charge in overseeing complex software development initiatives, driving Agile sprint teams, and ensuring seamless integration of web services and databases to meet organizational goals while e...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$97K - $130K *

Drive collections performance and lead a high-performing team in a fast-paced environment. Collaborate cross-functionally to enhance customer experience while ensuring compliance and optimizing proces...

Alabama, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive success by leading and coaching a dedicated team of Enterprise Customer Success Managers, ensuring standout performance in onboarding, renewals, and customer outcomes in a fast-paced, startup en...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$90K - $100K *

Partner with us to lead and mentor a team in delivering utility software implementations, ensuring projects meet client needs and are completed on time and within budget while fostering a culture of c...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $120K *

Champion AI-driven process automation by collaborating across teams to enhance workflows, build tools, and support consulting engagements as the Professional Services practice evolves to serve externa...

Washington, DCRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$83K - $110K *

Lead operational excellence by managing complex training programs and enhancing processes for a statewide initiative, ensuring effective communication and client engagement while fostering a high-perf...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Lead the charge in overseeing high-impact projects, driving strategic initiatives, and fostering strong customer relationships while ensuring alignment with business objectives and delivering measurab...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.