Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$160K - $200K *

Transform customer success by leading a high-performing post-sales organization. Drive retention, adoption, and measurable ROI while scaling operations and building strong relationships with key healt...

San Francisco, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$155K - $205K *

Champion process excellence by optimizing workflows and driving cross-functional improvements. Collaborate with teams to enhance operational efficiency, reduce costs, and elevate service quality throu...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$160K - $246K *

Lead cross-functional teams to deliver innovative CSP offerings, focusing on compute, storage, and GPU products. Utilize senior project management skills to ensure timely and budget-compliant executio...

Morrisville, NCRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $150K *

Advance your career by leading complex enterprise implementations, driving customer adoption, and ensuring measurable value realization. Collaborate with cross-functional teams to operationalize solut...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $125K *

Advance your career by coordinating healthcare technology integration across multiple VA sites. Leverage your project management skills to support the Federal Electronic Health Record Modernization pr...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Take ownership of next-generation IT infrastructure innovation. Collaborate with a diverse team to design, deploy, and secure tools that enhance operational capabilities using leading technologies in...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Unlock AI-driven engineering transformation by collaborating with clients to enhance SDLC processes. Drive measurable improvements in delivery speed and quality through innovative solutions and hands...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $105K *

Support complex, high-value customer renewals while leading strategic negotiations. Engage at C-suite level to build relationships, drive consensus, and mentor team members towards continual improveme...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Elevate workforce management by leading forecasting, capacity planning, and real-time optimization across teams and BPO partners. Drive efficiency and performance using data and technology while devel...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$102K - $130K *

Lead the charge in optimizing patient services through effective team management, strategic collaboration, and continuous improvement initiatives. Drive operational efficiencies while ensuring high-qu...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$250K - $300K *

Join a team that's shaping the future of global Oracle consulting services. Lead a $300M+ organization, driving strategy, operational excellence, and innovative delivery models across diverse geograph...

Plano, TXRemote

2 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$132K - $232K *

Lead the charge in transforming our Voice of the Customer practice by driving strategic initiatives, managing complex programs, and fostering cross-functional collaboration to enhance customer experie...

North Carolina, USRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $150K *

Drive your career with a strategic role leading product vision and evolution in the Servicing domain. Transform customer interactions across policy management and claims, ensuring intuitive, scalable...

Minnesota, USRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $120K *

Accelerate product development by leading end-to-end processes, integrating advanced technologies, and driving outcomes across a suite of digital solutions for legal service operations, while ensuring...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$80K - $95K *

Transform customer experiences by designing, integrating, and optimizing innovative automation solutions. Collaborate with diverse clients to deliver technical excellence and enhance service delivery...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$156K - $234K *

Champion the future of AI operations by leading global teams to deliver high-quality training data and evaluation services. Drive innovation and efficiency in a fast-paced environment, ensuring impact...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $125K *

Transform healthcare analytics by leading the development of APR-DRG audit criteria. Collaborate with cross-functional teams to enhance payment integrity through data-driven insights and innovative so...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K - $165K *

Join a team that's redefining insurance technology delivery by leading SaaS implementation programs. This hands-on role combines project management with team leadership to ensure successful client out...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$94K - $266K *

Shape the future of service delivery by leading operations, optimizing performance, and enhancing client relationships. Drive continuous improvement while managing a large team to achieve profitabilit...

Scottsdale, AZRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Join a team that's redefining data management solutions. Leverage your expertise in cloud platforms and analytics to support sales teams, drive customer success, and implement innovative data solution...

Raleigh, NCRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$104K - $140K *

Transform financial systems by leading a high-performing team to enhance Workday Financials, ensuring operational excellence and strategic alignment with business goals while driving continuous improv...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...

Arkansas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $170K *

Join a dynamic team to optimize operational systems, drive growth, and enhance performance across departments. Collaborate with leadership to ensure strategic goals translate into measurable results a...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to driving growth in enterprise sales for cloud-based HR solutions. Collaborate with internal partners to exceed revenue goals while fostering strong client relationships...

Florida, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K *

Inspire a data-driven customer support team, overseeing daily operations, coaching agents, and driving performance metrics to enhance service quality and team development in a transformative support e...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.