Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$130K - $145K *

Lead the charge in driving client success and commercial growth by managing strategic relationships, identifying upsell opportunities, and ensuring client satisfaction across a diverse portfolio in th...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$116K - $145K *

Shape the future of our organization by partnering with leaders to drive strategic people initiatives, optimize team effectiveness, and enhance organizational health in a rapidly evolving, multi-produ...

Burnaby, BCIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $165K *

Join our Strategic Customer Success team to guide enterprise clients in deploying IoT solutions, enhancing business value. You'll manage relationships, ensuring a successful launch and continuous enga...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $190K *

Own the Decision Maker Networks platform, leading a team to enhance algorithmic products. Drive roadmap, refine standards, and ensure user-friendly tooling for data scientists, aligning solutions with...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$102K - $190K *

Transform product strategy and delivery for Payment Integrity platforms, driving initiatives from planning to execution. Collaborate across teams to enhance efficiency and leverage AI tools for improv...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$116K - $155K *

Join a team that's transforming the Life Sciences sector by delivering innovative solutions. As a key consultant, you'll engage with clients to assess needs, validate solutions, and ensure successful...

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead strategic initiatives by managing complex programs within the Air Force, ensuring effective acquisition and sustainment of critical systems while collaborating with diverse teams to meet mission...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the charge in shaping marketing strategies for the US market, driving demand generation and executing impactful campaigns. Collaborate with teams to enhance brand recognition and support commerci...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$162K - $319K *

Join a team that's redefining finance technology by leading a high-performing group of Product Managers and Engineers. Drive automation and scalable solutions across Tax, Treasury, Accounting, and FP...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$156K - $255K *

Partner with us to drive revenue growth by engaging in sales pursuits, demonstrating business value, and advising teams on value management principles to ensure successful customer outcomes and impact...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$192K - $278K *

Drive the connector strategy for Gemini, enhancing AI integration across systems. Collaborate with cross-functional teams to ensure quality, reliability, and user experience in multi-system workflows...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $190K *

Shape project success by leading cross-functional teams to meet deadlines, budgets, and quality standards while fostering communication and identifying opportunities for improvement...

5 days ago

  •   5 - 7 years exp.  •   Staffing

$120K - $145K *

Champion strategic growth by connecting leadership and business units, managing M&A pipelines, and driving opportunity assessments. Lead cross-functional initiatives to align corporate development wit...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$83K - $113K *

Transform financial analysis by owning driver-based models and forecasts. Collaborate across departments to enhance reporting, automate processes, and deliver insights that drive strategic decisions...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$83K - $113K *

Drive impactful financial analysis by owning and enhancing forecasting models, ensuring data integrity, and delivering actionable insights across the P&L. Collaborate closely with finance leadership t...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $155K *

Lead the charge in shaping AclaraOS, our SaaS platform, driving product strategy, market discovery, and cross-functional collaboration to enhance client operations and deliver measurable outcomes in r...

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Drive the end-to-end product lifecycle for KYC fraud and risk solutions, shaping strategies and roadmaps while collaborating with cross-functional teams to enhance identity verification and fraud prev...

Vancouver, BCIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Transform the KYC fraud and risk landscape by leading product strategy, driving innovation, and collaborating across teams to enhance identity verification solutions. Shape the future of consumer onbo...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join us to lead the KYC Fraud & Risk product line, driving innovation in identity verification and fraud prevention. Own the product lifecycle, collaborate with cross-functional teams, and leverage AI...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Champion customer success by fostering strategic relationships and driving product adoption. Leverage insights to deliver measurable business outcomes while collaborating cross-functionally to enhance...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Drive customer success by building strategic relationships and delivering measurable value. Collaborate with cross-functional teams to enhance product adoption and ensure a positive experience for ent...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $95K *

Unlock potential by managing HR systems and analytics, ensuring data integrity and compliance. Collaborate with cross-functional teams to optimize HR technology and reporting, driving strategic insigh...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $180K *

Elevate customer engagement by leading program delivery and innovation. Collaborate across teams to ensure project success, drive platform evolution, and enhance long-term value for clients in a dynam...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$195K - $230K *

Empower growth by crafting innovative go-to-market strategies for new products. Drive revenue through creative campaigns, collaborate cross-functionally, and lead initiatives that shape the future of...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$184K - $205K *

Champion cross-functional product releases, ensuring customer readiness and operational excellence. Drive metrics-based improvements and lead diverse teams to enhance organizational effectiveness and...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.