Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$95K - $115K *

Drive strategic partnerships with enterprise clients, managing a focused portfolio to enhance platform adoption and value realization. Collaborate cross-functionally to ensure customer success and sat...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $143K *

Lead the transformation of employee lifecycle processes across the Americas, ensuring compliance and operational excellence. Collaborate with HR partners to optimize workflows, manage complex cases, a...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Accelerate progress at the forefront of product marketing by driving go-to-market strategies for innovative inbound agents, shaping messaging, and equipping sales teams to engage marketing leaders eff...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $125K *

Lead the charge in delivering expert logistics solutions for advanced systems, ensuring operational excellence and sustainment readiness while coordinating all logistics functions to support mission-c...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$95K - $115K *

Innovate logistics strategies to enhance support for USAF Cyber Systems. Lead cross-functional teams, manage acquisition processes, and ensure compliance with DoD standards while driving efficiency an...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$88K - $105K *

Lead the charge in managing complex client projects, ensuring strategic execution, budget adherence, and fostering strong relationships while mentoring team members and driving process improvements fo...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$176K - $239K *

Drive customer success by guiding enterprise clients through their cloud journey, leveraging your expertise in cloud architecture and agentic AI to foster collaboration and deliver strategic outcomes...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock potential by leading growth strategies for top mobile apps. Drive cross-channel campaigns, manage client relationships, and mentor teams while leveraging AI tools to enhance performance and ach...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Engage with community partners to enhance referral networks and drive occupancy. Collaborate with teams to develop outreach programs, monitor satisfaction, and implement marketing strategies that elev...

Yesterday

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Join a team that's dedicated to enhancing community outreach and building professional relationships to boost census development and private pay referrals in senior living facilities. Drive impactful...

Yesterday

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$92K - $110K *

Elevate community engagement by fostering relationships and driving outreach initiatives. Collaborate with healthcare professionals to enhance referral networks and improve service awareness, ensuring...

Yesterday

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$87K - $105K *

Drive census development and enhance private pay referrals through strategic outreach, relationship building, and community education. Collaborate with teams to monitor satisfaction and implement effe...

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$168K - $269K *

Drive strategic marketing initiatives in emerging AI markets, collaborating across teams to enhance partnerships and capture growth opportunities. Represent the company at industry events, shaping eng...

4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $125K *

Empower customer success by building strong relationships, driving product adoption, and ensuring satisfaction. Collaborate with sales to identify growth opportunities and optimize client experiences...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $155K *

Tackle high-stakes customer outcomes by leading strategic deployments, enhancing product performance, and driving account growth. Collaborate with executives and engineers to ensure successful impleme...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in managing strategic accounts, driving customer success through effective deployment and continuous improvement of our Concierge product. Collaborate with executives to uncover expans...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock your potential as a Senior Talent Acquisition Partner, driving strategic recruiting across supply chain, sales, and finance. Collaborate with leaders to build exceptional teams and enhance tale...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a dynamic team to drive the adoption of Nielsen ONE Ads across CTV, Linear TV, Digital, and Social media. Leverage your expertise to enhance client relationships and deliver actionable insights t...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Advance our Wellbeing growth strategy by leading national and regional events. You'll manage budgets, analyze data, and collaborate with teams to ensure impactful engagements that drive brand visibili...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $95K *

Join a dynamic team to lead and optimize national and regional events, driving growth and visibility for our Wellbeing strategy. You'll manage budgets, execute events, and collaborate with cross-funct...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive impactful go-to-market strategies for data-driven solutions, enhancing product adoption and revenue growth. Collaborate cross-functionally to align marketing objectives with product vision, ensu...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$95K - $115K *

Pioneer a transformative quality culture in manufacturing by leading strategic initiatives, enhancing team capabilities, and implementing advanced quality systems to drive operational excellence and c...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Drive partner success by providing expert technical guidance, leading complex implementations, and mentoring junior engineers. Collaborate cross-functionally to enhance product adoption and ensure opt...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Champion your career by driving customer success and satisfaction in a dynamic software environment. Lead onboarding, foster relationships, and leverage insights to enhance client engagement and reten...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $165K *

Engage with customers to drive success and revenue growth through strategic account management, ensuring they achieve business value from advanced manufacturing solutions while fostering strong relati...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.