Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$120K - $145K *

Lead the charge in enhancing user experiences by driving agile product management, collaborating cross-functionally, and refining product roadmaps to align with user needs and business goals while ens...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $135K *

Champion user-centric product development by driving agile excellence, refining roadmaps, and collaborating cross-functionally to enhance product performance and stakeholder alignment...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$108K - $162K *

Unlock potential by leading recruitment marketing strategies across channels. Drive impactful campaigns, analyze market trends, and enhance Klaviyo's employer brand narrative to attract top talent and...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $280K *

Transform business relationships by driving revenue growth through strategic partnerships. Collaborate with cross-functional teams to deliver tailored solutions to top-tier clients, ensuring alignment...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Champion product excellence by leading cross-functional teams to design, develop, and deliver innovative solutions that enhance customer value and drive business growth in a dynamic environment...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$180K - $205K *

Architect and drive strategic program execution across complex SaaS initiatives, ensuring alignment and clarity among cross-functional teams while managing risks and dependencies to achieve organizati...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$91K - $187K *

Oversee enterprise PKI operations, ensuring reliable service delivery and automation. Collaborate with cross-functional teams to manage certificate lifecycle, incident resolution, and compliance, whil...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $210K *

Join a team that's driving innovation in defense technology. As a Senior Product Manager, you'll lead technical efforts for Command and Control systems, enhancing mission effectiveness and collaborati...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$134K - $164K *

Lead negotiations and manage contracts for innovative payment models, ensuring alignment with corporate strategy and financial objectives. Collaborate across departments to enhance healthcare reimburs...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $130K *

Drive operational excellence by managing end-to-end trial processes, ensuring effective communication among stakeholders, and maintaining compliance with regulations to achieve recruitment targets and...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$194K - $291K *

Architect capacity planning strategies to optimize multi-cloud infrastructure. Drive cross-functional collaboration, enhance forecasting models, and ensure resource alignment to meet growth demands an...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$194K - $291K *

Optimize capacity planning by driving cross-functional alignment and enhancing forecasting models. Take ownership of resource allocation and risk mitigation to ensure infrastructure meets growth deman...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Champion customer retention and advocacy by leading US-focused programs that enhance customer journeys, reduce churn, and foster strong relationships. Collaborate cross-functionally to ensure clear co...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Empower customer retention and advocacy by leading US-focused programs. Collaborate cross-functionally to enhance customer journeys, ensuring clear communication and value delivery while optimizing en...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team to define product strategy and deliver innovative payment solutions. Collaborate across functions to drive customer value and business outcomes while managing the end-to-end paymen...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$116K - $155K *

Champion the execution of technology initiatives, bridging business needs and technical delivery. Drive customer experience and operational efficiency while leading cross-functional teams to achieve s...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$70K - $96K *

Join a team that's dedicated to driving customer success through strategic relationships and cloud solutions. Leverage your expertise to enhance customer satisfaction, adoption, and retention while co...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $96K *

Help us drive customer success by fostering strategic relationships and maximizing the value of cloud solutions. Collaborate with teams to enhance customer satisfaction and adoption, ensuring impactfu...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $145K *

Grow your career with a key role in managing complex enterprise relationships, driving customer adoption and retention strategy, and mentoring the CS team to achieve exceptional outcomes in a fast-pac...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock potential by driving innovative promotional strategies across video, social, and email channels. Collaborate with teams to create impactful campaigns and elevate brand presence, ensuring sustai...

Yesterday

  •   5 - 7 years exp.  •   Media

$135K - $160K *

Build a robust Customer Success function, driving customer onboarding and retention. Lead key accounts while developing a scalable team and operational model, ensuring clients achieve maximum value fr...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$164K - $266K *

Champion enterprise-wide strategy execution by collaborating with global teams to drive transformation and enhance customer success initiatives, ensuring seamless integration and alignment across func...

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$140K - $185K *

Analyze and enhance the global commerce platform, driving payment solutions that improve user experience and operational efficiency while collaborating with cross-functional teams to achieve strategic...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$157K - $167K *

Grow your expertise by supporting stakeholders and managing agent relationships. Engage with teams to enhance operational performance in international securities markets. Provide insights, lead projec...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$121K - $262K *

Join a team that's dedicated to driving profitable business development and managing a diverse portfolio of high-value clients. Collaborate with senior executives to deliver tailored banking solutions...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.