Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$88K - $105K *

Elevate customer success by managing relationships, driving adoption, and ensuring renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients in...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate customer success by managing relationships, driving adoption, and ensuring renewals. Blend technical problem-solving with strategic enablement to empower clients in a fast-paced environment. M...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Lead customer success initiatives to drive adoption, retention, and renewals for a portfolio of accounts. Empower clients to leverage technology effectively while contributing to scalable systems and...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Transform your career by leading operational excellence for top AI clients. Drive service delivery, manage critical escalations, and optimize processes to enhance service quality and efficiency, contr...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Champion operational excellence by optimizing service delivery for top AI clients. Drive strategic growth through effective stakeholder management, incident resolution, and continuous improvement, ens...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in optimizing service delivery for top-tier AI clients. Drive operational excellence, manage critical escalations, and enhance service quality through data-driven insights and strategi...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Shape the future of service delivery by optimizing processes and enhancing customer relationships. Lead operational excellence for AI clients, driving transparency and continuous improvement while man...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $150K *

Accelerate progress at a dynamic SaaS company by driving revenue growth through strategic sales cycles. Leverage your expertise in complex enterprise solutions to build relationships and exceed target...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Engage with top-tier clients to enhance outcomes, mitigate risks, and strengthen partnerships. Lead Strategic Business Reviews, delivering insights and actionable plans that align with customer goals...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower customer success by leading strategic partnerships, delivering insights, and driving retention. Collaborate with executives and internal teams to enhance outcomes and foster long-term relation...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $205K *

Champion security excellence by enhancing identity management and authentication systems. Collaborate with cross-functional teams to integrate security into processes, enabling agility while safeguard...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $205K *

Elevate security by designing and implementing robust identity management solutions, embedding secure practices into development workflows. Collaborate cross-functionally to enhance compliance and ens...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $160K *

Shape robust identity and access management systems while embedding security into development workflows and CI/CD pipelines, driving compliance and risk reduction across applications and infrastructur...

Vancouver, BCIn-Person

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $101K *

Drive vendor satisfaction and growth by managing strategic partnerships, developing data-driven plans, and collaborating across teams to deliver impactful results. Take ownership of vendor outcomes an...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in delivering complex IT initiatives by bridging technical execution and business strategy. Manage cross-functional teams, ensuring projects align with strategic goals while maintainin...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Optimize talent acquisition by sourcing top candidates for technical roles. Collaborate closely with clients to understand their culture and needs, ensuring a seamless recruitment process that enhance...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Staffing

$130K - $155K *

Shape the future of demand growth by optimizing user acquisition and conversion strategies. Collaborate with cross-functional teams to enhance discovery and funnel performance, turning insights into i...

Reposted today

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $150K *

Empower members to fully engage with our product through strategic post-sale launches, driving adoption and enhancing user experience. Collaborate with cross-functional teams to ensure successful impl...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$229K - $280K *

Drive the product strategy for CoreUX, enhancing member experiences through AI-driven solutions, leveraging data insights, and leading cross-functional teams to craft innovative app features that elev...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by driving impactful product launches through cross-functional collaboration and strategic messaging. Engage directly with clients and teams to enhance market presence, adoption, and...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $160K *

Transform quality performance across high-volume Sort Centers by driving systemic improvements in Delivery Estimate Accuracy (DEA). Collaborate cross-functionally to analyze data, identify trends, and...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Lead the charge in enhancing user experiences by driving agile product management, collaborating cross-functionally, and refining product roadmaps to align with user needs and business goals while ens...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $135K *

Champion user-centric product development by driving agile excellence, refining roadmaps, and collaborating cross-functionally to enhance product performance and stakeholder alignment...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$108K - $162K *

Unlock potential by leading recruitment marketing strategies across channels. Drive impactful campaigns, analyze market trends, and enhance Klaviyo's employer brand narrative to attract top talent and...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$200K - $280K *

Transform business relationships by driving revenue growth through strategic partnerships. Collaborate with cross-functional teams to deliver tailored solutions to top-tier clients, ensuring alignment...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.