Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
$88K - $105K *
Elevate customer success by managing relationships, driving adoption, and ensuring renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients in...
1 week ago
$95K - $115K *
Elevate customer success by managing relationships, driving adoption, and ensuring renewals. Blend technical problem-solving with strategic enablement to empower clients in a fast-paced environment. M...
1 week ago
$80K - $95K *
Lead customer success initiatives to drive adoption, retention, and renewals for a portfolio of accounts. Empower clients to leverage technology effectively while contributing to scalable systems and...
1 week ago
Senior Service Delivery Manager
$135K - $160K *
Transform your career by leading operational excellence for top AI clients. Drive service delivery, manage critical escalations, and optimize processes to enhance service quality and efficiency, contr...
1 week ago
Senior Service Delivery Manager
$120K - $145K *
Champion operational excellence by optimizing service delivery for top AI clients. Drive strategic growth through effective stakeholder management, incident resolution, and continuous improvement, ens...
1 week ago
Senior Service Delivery Manager
$110K - $130K *
Lead the charge in optimizing service delivery for top-tier AI clients. Drive operational excellence, manage critical escalations, and enhance service quality through data-driven insights and strategi...
1 week ago
Senior Service Delivery Manager
$120K - $145K *
Shape the future of service delivery by optimizing processes and enhancing customer relationships. Lead operational excellence for AI clients, driving transparency and continuous improvement while man...
1 week ago
Senior Enterprise Account Executive, General Manufacturing
$100K - $150K *
Accelerate progress at a dynamic SaaS company by driving revenue growth through strategic sales cycles. Leverage your expertise in complex enterprise solutions to build relationships and exceed target...
1 week ago
$80K - $95K *
Engage with top-tier clients to enhance outcomes, mitigate risks, and strengthen partnerships. Lead Strategic Business Reviews, delivering insights and actionable plans that align with customer goals...
2 weeks ago
$80K - $95K *
Empower customer success by leading strategic partnerships, delivering insights, and driving retention. Collaborate with executives and internal teams to enhance outcomes and foster long-term relation...
2 weeks ago
$125K - $205K *
Champion security excellence by enhancing identity management and authentication systems. Collaborate with cross-functional teams to integrate security into processes, enabling agility while safeguard...
Reposted 3 days ago
$125K - $205K *
Elevate security by designing and implementing robust identity management solutions, embedding secure practices into development workflows. Collaborate cross-functionally to enhance compliance and ens...
Reposted 3 days ago
$110K - $160K *
Shape robust identity and access management systems while embedding security into development workflows and CI/CD pipelines, driving compliance and risk reduction across applications and infrastructur...
Reposted 3 days ago
Senior Customer Success Manager , Consumer Electronics
$80K - $101K *
Drive vendor satisfaction and growth by managing strategic partnerships, developing data-driven plans, and collaborating across teams to deliver impactful results. Take ownership of vendor outcomes an...
5 days ago
Senior Technical Project Manager - SaaS
$110K - $130K *
Lead the charge in delivering complex IT initiatives by bridging technical execution and business strategy. Manage cross-functional teams, ensuring projects align with strategic goals while maintainin...
2 weeks ago
$100K - $120K *
Optimize talent acquisition by sourcing top candidates for technical roles. Collaborate closely with clients to understand their culture and needs, ensuring a seamless recruitment process that enhance...
2 days ago
Senior Product Manager, Demand Growth
$130K - $155K *
Shape the future of demand growth by optimizing user acquisition and conversion strategies. Collaborate with cross-functional teams to enhance discovery and funnel performance, turning insights into i...
Reposted today
Senior Product Enablement & Adoption Manager
$100K - $150K *
Empower members to fully engage with our product through strategic post-sale launches, driving adoption and enhancing user experience. Collaborate with cross-functional teams to ensure successful impl...
3 weeks ago
Senior Product Manager, Core UX
$229K - $280K *
Drive the product strategy for CoreUX, enhancing member experiences through AI-driven solutions, leveraging data insights, and leading cross-functional teams to craft innovative app features that elev...
Reposted 2 weeks ago
Senior Product Marketing Manager - Outbound
$110K - $130K *
Unlock potential by driving impactful product launches through cross-functional collaboration and strategic messaging. Engage directly with clients and teams to enhance market presence, adoption, and...
Reposted 2 weeks ago
Senior Supply Chain Manager, NASC CX
$115K - $160K *
Transform quality performance across high-volume Sort Centers by driving systemic improvements in Delivery Estimate Accuracy (DEA). Collaborate cross-functionally to analyze data, identify trends, and...
6 days ago
$120K - $145K *
Lead the charge in enhancing user experiences by driving agile product management, collaborating cross-functionally, and refining product roadmaps to align with user needs and business goals while ens...
1 week ago
$110K - $135K *
Champion user-centric product development by driving agile excellence, refining roadmaps, and collaborating cross-functionally to enhance product performance and stakeholder alignment...
1 week ago
Senior Employer Brand Specialist
$108K - $162K *
Unlock potential by leading recruitment marketing strategies across channels. Drive impactful campaigns, analyze market trends, and enhance Klaviyo's employer brand narrative to attract top talent and...
2 weeks ago
Strategic Account Executive, US
$200K - $280K *
Transform business relationships by driving revenue growth through strategic partnerships. Collaborate with cross-functional teams to deliver tailored solutions to top-tier clients, ensuring alignment...
3 weeks ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.