Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$95K - $115K *

Drive customer success by fostering strong relationships with key partners, ensuring satisfaction and retention through exceptional service and strategic engagement. Manage a portfolio of accounts, op...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$114K - $183K *

Drive customer success by managing strategic accounts, fostering partnerships, and enhancing product adoption. Collaborate with executives to ensure satisfaction and deliver actionable insights for co...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$112K - $169K *

Transform enterprise trial experiences by leading tailored execution of Samsara technology. Collaborate across teams to drive success in customer trials, ensuring impactful outcomes that enhance sales...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$78K - $136K *

Join a team that's dedicated to optimizing customer outcomes through strategic management of Clinical Decision Support products. Drive product adoption, enhance relationships, and ensure alignment wit...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Engage with major accounts to optimize product utilization and drive customer success. Collaborate with cross-functional teams to ensure alignment with client goals, manage relationships, and enhance...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Champion customer success by optimizing product utilization and driving strategic initiatives for major accounts. Collaborate with cross-functional teams to enhance client relationships and ensure ali...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Champion customer success by optimizing product utilization and driving strategic initiatives for major accounts. Collaborate with cross-functional teams to enhance client relationships and ensure ali...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Unlock potential by driving customer success and product utilization for major accounts. Collaborate with cross-functional teams to optimize outcomes, manage relationships, and ensure alignment with c...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Transform customer success by optimizing product utilization and driving strategic outcomes for major accounts. Collaborate with cross-functional teams to enhance client relationships and ensure align...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Transform customer success by managing strategic relationships and optimizing product utilization for major accounts. Drive adoption, ensure alignment with client goals, and lead implementation projec...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Champion customer success by optimizing product utilization and driving strategic outcomes for major accounts. Collaborate with sales and internal teams to enhance relationships, manage projects, and...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Manage strategic customer relationships and optimize product utilization across major accounts, ensuring alignment with clinical and operational goals while driving product adoption and maximizing val...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Join a team that's dedicated to optimizing customer outcomes through strategic management of Clinical Decision Support products. Drive product adoption, enhance relationships, and ensure alignment wit...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Empower customer success by managing strategic relationships and optimizing product utilization across major accounts. Drive adoption, ensure alignment with client goals, and lead implementation proje...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Join a team that's dedicated to optimizing customer outcomes through strategic management of Clinical Decision Support products, ensuring alignment with client goals and driving product adoption for m...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $136K *

Join a dynamic team to optimize customer outcomes and drive product adoption across major accounts. Leverage your expertise in clinical decision support to enhance client relationships and ensure stra...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive customer success by optimizing product adoption and usage for strategic clients. Leverage audit expertise to enhance workflows and foster long-term partnerships, ensuring measurable value from t...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $145K *

Champion exceptional member experiences and drive strategic partnerships, ensuring satisfaction and retention for industry stakeholders. Collaborate across teams to deliver high-impact interactions an...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Elevate customer marketing strategies by driving expansion and adoption initiatives for mid-market and enterprise clients. Collaborate cross-functionally to create impactful campaigns and leverage AI...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead customer marketing initiatives to drive expansion and adoption within mid-market and enterprise accounts. Collaborate with cross-functional teams to develop data-driven campaigns and leverage AI...

Vancouver, BCRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Pioneer customer success by nurturing strategic relationships, driving product adoption, and ensuring satisfaction. Leverage your expertise to mentor junior team members and shape customer success str...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by overseeing a portfolio of enterprise accounts, fostering strategic partnerships, and driving user engagement to achieve measurable outcomes. Collaborate with internal teams to deli...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$112K - $125K *

Champion customer success by managing strategic partnerships, optimizing client engagement, and driving value through innovative solutions in the healthcare sector. Collaborate with C-level executives...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$118K - $132K *

Drive customer success by managing partnerships and optimizing solutions for enterprise clients. Leverage your consulting expertise to engage C-level executives and enhance value in the healthcare sec...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Engage with clients to enhance user experience and drive growth through strategic account management, relationship building, and tailored training initiatives, ensuring optimal product utilization and...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.