Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
$95K - $115K *
Drive customer success by fostering strong relationships with key partners, ensuring satisfaction and retention through exceptional service and strategic engagement. Manage a portfolio of accounts, op...
3 weeks ago
Senior Customer Success Manager, Strategic Accounts
$114K - $183K *
Drive customer success by managing strategic accounts, fostering partnerships, and enhancing product adoption. Collaborate with executives to ensure satisfaction and deliver actionable insights for co...
1 week ago
$112K - $169K *
Transform enterprise trial experiences by leading tailored execution of Samsara technology. Collaborate across teams to drive success in customer trials, ensuring impactful outcomes that enhance sales...
Reposted 2 weeks ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Join a team that's dedicated to optimizing customer outcomes through strategic management of Clinical Decision Support products. Drive product adoption, enhance relationships, and ensure alignment wit...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Engage with major accounts to optimize product utilization and drive customer success. Collaborate with cross-functional teams to ensure alignment with client goals, manage relationships, and enhance...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Champion customer success by optimizing product utilization and driving strategic initiatives for major accounts. Collaborate with cross-functional teams to enhance client relationships and ensure ali...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Champion customer success by optimizing product utilization and driving strategic initiatives for major accounts. Collaborate with cross-functional teams to enhance client relationships and ensure ali...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Unlock potential by driving customer success and product utilization for major accounts. Collaborate with cross-functional teams to optimize outcomes, manage relationships, and ensure alignment with c...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Transform customer success by optimizing product utilization and driving strategic outcomes for major accounts. Collaborate with cross-functional teams to enhance client relationships and ensure align...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Transform customer success by managing strategic relationships and optimizing product utilization for major accounts. Drive adoption, ensure alignment with client goals, and lead implementation projec...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Champion customer success by optimizing product utilization and driving strategic outcomes for major accounts. Collaborate with sales and internal teams to enhance relationships, manage projects, and...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Manage strategic customer relationships and optimize product utilization across major accounts, ensuring alignment with clinical and operational goals while driving product adoption and maximizing val...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Join a team that's dedicated to optimizing customer outcomes through strategic management of Clinical Decision Support products. Drive product adoption, enhance relationships, and ensure alignment wit...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Empower customer success by managing strategic relationships and optimizing product utilization across major accounts. Drive adoption, ensure alignment with client goals, and lead implementation proje...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Join a team that's dedicated to optimizing customer outcomes through strategic management of Clinical Decision Support products, ensuring alignment with client goals and driving product adoption for m...
4 days ago
Senior Customer Success Specialist - Healthcare
$78K - $136K *
Join a dynamic team to optimize customer outcomes and drive product adoption across major accounts. Leverage your expertise in clinical decision support to enhance client relationships and ensure stra...
4 days ago
Senior Customer Success Manager
$110K - $130K *
Drive customer success by optimizing product adoption and usage for strategic clients. Leverage audit expertise to enhance workflows and foster long-term partnerships, ensuring measurable value from t...
3 weeks ago
Senior Customer Success Manager, Industry Partnerships
$135K - $145K *
Champion exceptional member experiences and drive strategic partnerships, ensuring satisfaction and retention for industry stakeholders. Collaborate across teams to deliver high-impact interactions an...
3 weeks ago
Senior Customer Marketing Manager
$110K - $130K *
Elevate customer marketing strategies by driving expansion and adoption initiatives for mid-market and enterprise clients. Collaborate cross-functionally to create impactful campaigns and leverage AI...
1 week ago
Senior Customer Marketing Manager
$110K - $130K *
Lead customer marketing initiatives to drive expansion and adoption within mid-market and enterprise accounts. Collaborate with cross-functional teams to develop data-driven campaigns and leverage AI...
1 week ago
Senior Customer Succes Manager
$110K - $130K *
Pioneer customer success by nurturing strategic relationships, driving product adoption, and ensuring satisfaction. Leverage your expertise to mentor junior team members and shape customer success str...
4 weeks ago
Enterprise Customer Success Manager
$110K - $130K *
Unlock potential by overseeing a portfolio of enterprise accounts, fostering strategic partnerships, and driving user engagement to achieve measurable outcomes. Collaborate with internal teams to deli...
1 week ago
$112K - $125K *
Champion customer success by managing strategic partnerships, optimizing client engagement, and driving value through innovative solutions in the healthcare sector. Collaborate with C-level executives...
3 weeks ago
$118K - $132K *
Drive customer success by managing partnerships and optimizing solutions for enterprise clients. Leverage your consulting expertise to engage C-level executives and enhance value in the healthcare sec...
3 weeks ago
$80K - $95K *
Engage with clients to enhance user experience and drive growth through strategic account management, relationship building, and tailored training initiatives, ensuring optimal product utilization and...
2 days ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.