Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$115K - $155K *

Elevate your career by leading API integrations and client onboarding. In this high-impact role, you'll define technical requirements, collaborate with engineering teams, and ensure successful product...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $155K *

Unlock your potential by leading API integrations and client onboarding. Drive technical requirements, collaborate with engineering teams, and ensure successful product launches in a high-impact, clie...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$143K - $216K *

Transform the future of B2B marketing by leading product positioning and go-to-market strategies. Collaborate across teams to enhance Salesforce's ecosystem and drive impactful product launches that r...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Champion the future of B2B marketing by driving product positioning, enabling sales, and collaborating across teams to enhance the Salesforce ecosystem. Your expertise will shape how thousands engage...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $216K *

Join a team that's redefining product marketing in the B2B SaaS space. Leverage your expertise to drive positioning, support launches, and collaborate across functions, making a significant impact in...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $135K *

Join a team that's shaping the future of data management by guiding strategic direction and execution for B2G registration and reporting platforms. Collaborate across technical and business domains to...

Iowa City, IARemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $135K *

Lead the charge in shaping data management strategies and solutions for B2G registration and reporting platforms. Collaborate across teams to enhance automated tools and ensure compliance, driving inn...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$170K - $200K *

Empower our growth by leading product positioning and go-to-market strategies. You'll drive adoption and influence messaging across teams, ensuring our narrative resonates in a competitive landscape w...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Help us redefine technical product marketing by owning the go-to-market strategy for our AI Agent platform. Engage with developers and executives, crafting compelling narratives that drive adoption an...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Champion the technical marketing strategy for our AI Agent platform, driving positioning and go-to-market initiatives. Collaborate with cross-functional teams to create compelling content and enable s...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Drive your career by owning the go-to-market strategy for our AI Agent platform. Collaborate with cross-functional teams to create compelling narratives and enable sales, while launching innovative pr...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in driving product vision and strategy for our core SaaS Operations line. Collaborate across teams to deliver solutions that address customer needs while scaling the business and enhan...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $240K *

Drive your career forward by leading product initiatives that create value for customers and the business. Collaborate with cross-functional teams to identify market opportunities and deliver impactfu...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$253K - $316K *

Engage with high-value enterprise clients to drive revenue growth and retention through strategic account management, consultative engagement, and strong relationship building, all while executing pre...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$253K - $316K *

Contribute to revenue growth by managing high-value enterprise client accounts. Drive client success and retention through strategic engagement, negotiation, and expansion of Brex's Spend Management s...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$253K - $316K *

Elevate your career as you drive growth in high-value enterprise accounts. Utilize your strategic insights and consultative skills to ensure client success and retention, while influencing cross-funct...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$115K - $140K *

Lead and develop a high-performing team of Customer Success Managers, driving measurable value across a diverse customer portfolio while ensuring operational excellence and retention strategies are ef...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Champion data-driven marketing by ensuring seamless access to vital insights. Collaborate with cross-functional teams to build robust data pipelines and enhance marketing operations through innovative...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Partner with us to enhance marketing operations by ensuring seamless data access and integration. Collaborate with cross-functional teams to build efficient pipelines and maintain data quality, drivin...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $150K *

Transform customer relationships by driving adoption and success with AI-powered solutions. Collaborate with executive stakeholders to deliver impactful outcomes, ensuring customers maximize the value...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $150K *

Grow customer success by building trusted relationships with mid-market and enterprise clients. Leverage AI solutions to drive adoption, retention, and measurable impact while collaborating cross-func...

New York City, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $150K *

Join a team that's dedicated to building strong customer relationships. Leverage your expertise in AI and customer success to drive adoption and deliver impactful solutions for mid-market and enterpri...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Shape the future of media planning by leading product strategy and execution. Collaborate with cross-functional teams to deliver innovative solutions that meet user needs and drive market success in a...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Empower growth by developing and executing innovative marketing strategies that drive demand and enhance brand positioning in the legal tech market. Collaborate cross-functionally to optimize campaign...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$110K - $130K *

Shape the future of growth marketing by developing and executing innovative strategies that drive demand and enhance brand positioning in the legal tech market. Collaborate cross-functionally to optim...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.