Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$100K - $135K *

Join a team that's dedicated to transforming customer experiences into lasting partnerships. As a Senior Customer Success Manager, you'll drive post-sales success for strategic accounts, ensuring our...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$96K - $144K *

Empower enterprise customers to maximize Allego platform adoption through strategic relationship management, project oversight, and consultative guidance, ensuring satisfaction and driving growth in a...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Pioneer customer success strategies for Mid-Market clients, driving adoption and retention across our platform. Collaborate with cross-functional teams to enhance customer experiences and advocate for...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$91K - $110K *

Optimize customer success strategies to drive international growth, ensuring seamless adoption of products while enhancing customer satisfaction and retention through consultative engagement and innov...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Transform customer experiences by driving satisfaction and growth through strategic partnerships. Leverage your L&D expertise to enhance client engagement and ensure program success while collaboratin...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Empower our Named Commercial customers by driving adoption and retention through strategic partnerships. Collaborate with cross-functional teams to enhance customer success and influence product devel...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team to drive customer success and revenue growth by leveraging AI and emerging technologies. Engage with high-profile clients in financial services, ensuring alignment between customer...

Vancouver, BCIn-Person

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive customer success by enhancing revenue and engagement through strategic relationships and innovative solutions. Leverage AI to optimize workflows and ensure customer satisfaction while managing h...

Toronto, ONIn-Person

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $133K *

Lead the charge in driving Seller business growth by delivering strategic insights and operational excellence. Collaborate with top Sellers to enhance their experience and maximize potential through t...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$79K - $133K *

Transform your career by driving business growth for top Sellers. Collaborate strategically to enhance Seller satisfaction and operational excellence while navigating a fast-paced environment with inn...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$148K - $194K *

Champion customer success by building strategic relationships and guiding enterprise clients through their SaaS journey. Utilize your expertise to drive product adoption and mitigate churn, ensuring l...

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$123K - $194K *

Optimize customer success through strategic engagement and expert relationship management. Leverage your SaaS experience to guide enterprise customers, ensuring they maximize their value from solution...

Austin, TXRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Information Technology

$84K - $105K *

Join a team that's dedicated to maximizing customer value through strategic alignment, proactive engagement, and cross-functional collaboration, ensuring long-term success and satisfaction with our so...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Elevate your career by joining a dynamic Customer Success Team, driving client engagement and growth in the banking, crypto, and payments sectors. Collaborate closely with stakeholders to enhance cust...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive customer success by managing key accounts in banking, crypto, and payments. Collaborate with teams to enhance client experiences, identify growth opportunities, and minimize churn while ensuring...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Inspire customer success by owning the entire lifecycle for enterprise accounts. Drive onboarding, optimise cloud solutions, and nurture relationships to ensure long-term retention and revenue growth...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $190K *

Unlock potential by driving customer success through expert guidance, proactive relationship management, and strategic collaboration. Ensure clients achieve their desired outcomes while maximizing pro...

Austin, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $190K *

Join our dynamic team as a Senior Customer Success Manager, where you'll drive customer adoption, provide expert guidance, and build strong relationships to ensure clients achieve their desired outcom...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $140K *

Join a team that's redefining customer success in CTV and omnichannel. As a Senior Customer Success Operations Manager, you'll drive publisher growth, optimize integrations, and leverage AI tools to e...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$95K - $115K *

Optimize client success by leading a dedicated team, managing escalations, and enhancing operational processes. Drive performance and accountability while ensuring top-tier client engagement and satis...

Yesterday

  •   5 - 7 years exp.  •   Staffing

$145K - $175K *

Champion a seamless customer experience by strategically managing complex accounts and driving engagement on the platform. Collaborate with cross-functional teams to foster client success and retentio...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $130K *

Take ownership of enterprise accounts, driving customer success through tailored strategies, training, and support. Collaborate cross-functionally to enhance processes and foster growth, ensuring clie...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $125K *

Drive customer retention and expansion by managing a portfolio of complex accounts in regulated sectors. Serve as a strategic advisor, collaborating with C-suite stakeholders and cross-functional team...

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $135K *

Drive exceptional customer success by managing enterprise accounts and fostering strong relationships. Guide clients on leveraging cutting-edge marketing tools to achieve strategic outcomes while ensu...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform client relationships by driving strategic account management and growth initiatives. Leverage deep industry knowledge to align solutions with client goals, ensuring satisfaction and long-ter...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.