Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Senior Customer Success Manager
$100K - $135K *
Join a team that's dedicated to transforming customer experiences into lasting partnerships. As a Senior Customer Success Manager, you'll drive post-sales success for strategic accounts, ensuring our...
1 week ago
Senior Customer Success Manager
$96K - $144K *
Empower enterprise customers to maximize Allego platform adoption through strategic relationship management, project oversight, and consultative guidance, ensuring satisfaction and driving growth in a...
2 weeks ago
Senior Customer Success Manager, Commercial
$120K - $150K *
Pioneer customer success strategies for Mid-Market clients, driving adoption and retention across our platform. Collaborate with cross-functional teams to enhance customer experiences and advocate for...
1 week ago
Senior Customer Success Manager, International
$91K - $110K *
Optimize customer success strategies to drive international growth, ensuring seamless adoption of products while enhancing customer satisfaction and retention through consultative engagement and innov...
Reposted 5 days ago
Senior Customer Success Manager
$110K - $130K *
Transform customer experiences by driving satisfaction and growth through strategic partnerships. Leverage your L&D expertise to enhance client engagement and ensure program success while collaboratin...
1 week ago
Senior Customer Success Manager, Commercial
$120K - $150K *
Empower our Named Commercial customers by driving adoption and retention through strategic partnerships. Collaborate with cross-functional teams to enhance customer success and influence product devel...
1 week ago
Senior Customer Success Manager
$100K - $120K *
Join a dynamic team to drive customer success and revenue growth by leveraging AI and emerging technologies. Engage with high-profile clients in financial services, ensuring alignment between customer...
Today
Senior Customer Success Manager
$100K - $120K *
Drive customer success by enhancing revenue and engagement through strategic relationships and innovative solutions. Leverage AI to optimize workflows and ensure customer satisfaction while managing h...
Today
Senior Customer Success Manager, Canada Strategic Account Services
$79K - $133K *
Lead the charge in driving Seller business growth by delivering strategic insights and operational excellence. Collaborate with top Sellers to enhance their experience and maximize potential through t...
1 week ago
Senior Customer Success Manager, Canada Strategic Account Services
$79K - $133K *
Transform your career by driving business growth for top Sellers. Collaborate strategically to enhance Seller satisfaction and operational excellence while navigating a fast-paced environment with inn...
1 week ago
Senior Customer Success Manager, Mid Market
$148K - $194K *
Champion customer success by building strategic relationships and guiding enterprise clients through their SaaS journey. Utilize your expertise to drive product adoption and mitigate churn, ensuring l...
Reposted yesterday
Senior Customer Success Manager, Mid Market
$123K - $194K *
Optimize customer success through strategic engagement and expert relationship management. Leverage your SaaS experience to guide enterprise customers, ensuring they maximize their value from solution...
Reposted 2 days ago
Senior Customer Success Manager
$84K - $105K *
Join a team that's dedicated to maximizing customer value through strategic alignment, proactive engagement, and cross-functional collaboration, ensuring long-term success and satisfaction with our so...
1 week ago
Senior Customer Success Manager
$110K - $130K *
Elevate your career by joining a dynamic Customer Success Team, driving client engagement and growth in the banking, crypto, and payments sectors. Collaborate closely with stakeholders to enhance cust...
1 week ago
Senior Customer Success Manager
$110K - $130K *
Drive customer success by managing key accounts in banking, crypto, and payments. Collaborate with teams to enhance client experiences, identify growth opportunities, and minimize churn while ensuring...
1 week ago
Senior Customer Success Manager
$120K - $145K *
Inspire customer success by owning the entire lifecycle for enterprise accounts. Drive onboarding, optimise cloud solutions, and nurture relationships to ensure long-term retention and revenue growth...
Reposted 2 weeks ago
Senior Customer Success Manager-US
$110K - $190K *
Unlock potential by driving customer success through expert guidance, proactive relationship management, and strategic collaboration. Ensure clients achieve their desired outcomes while maximizing pro...
2 weeks ago
Senior Customer Success Manager-US
$110K - $190K *
Join our dynamic team as a Senior Customer Success Manager, where you'll drive customer adoption, provide expert guidance, and build strong relationships to ensure clients achieve their desired outcom...
2 weeks ago
Senior Customer Success Operations Manager
$130K - $140K *
Join a team that's redefining customer success in CTV and omnichannel. As a Senior Customer Success Operations Manager, you'll drive publisher growth, optimize integrations, and leverage AI tools to e...
2 weeks ago
Senior Customer Success Manager
$95K - $115K *
Optimize client success by leading a dedicated team, managing escalations, and enhancing operational processes. Drive performance and accountability while ensuring top-tier client engagement and satis...
Yesterday
Senior Customer Success Manager
$145K - $175K *
Champion a seamless customer experience by strategically managing complex accounts and driving engagement on the platform. Collaborate with cross-functional teams to foster client success and retentio...
Reposted 2 days ago
Senior Customer Success Manager, Enterprise
$115K - $130K *
Take ownership of enterprise accounts, driving customer success through tailored strategies, training, and support. Collaborate cross-functionally to enhance processes and foster growth, ensuring clie...
3 weeks ago
Senior Customer Success Manager
$100K - $125K *
Drive customer retention and expansion by managing a portfolio of complex accounts in regulated sectors. Serve as a strategic advisor, collaborating with C-suite stakeholders and cross-functional team...
Reposted today
Senior Customer Success Manager
$110K - $135K *
Drive exceptional customer success by managing enterprise accounts and fostering strong relationships. Guide clients on leveraging cutting-edge marketing tools to achieve strategic outcomes while ensu...
Reposted 6 days ago
Senior Customer Success Manager
$110K - $130K *
Transform client relationships by driving strategic account management and growth initiatives. Leverage deep industry knowledge to align solutions with client goals, ensuring satisfaction and long-ter...
3 weeks ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.