Director, Customer Experience Jobs in Toronto, ON

Transform customer experiences by leading innovative strategies, enhancing satisfaction through data-driven insights, and championing a culture of service excellence. Drive continuous improvement init...

Drive innovation in customer experience by leading strategic programs that enhance satisfaction, optimize service delivery, and leverage data insights. Collaborate with cross-functional teams to embed...

Shape the future of digital experiences by leading a team dedicated to intuitive, user-centric design and cohesive content strategies across digital platforms, enhancing engagement and accessibility f...

Create a structured approach for managing and delivering customer experience projects. This leadership role focuses on aligning corporate and divisional goals, driving effective governance, and boosti...

Lead the charge in enhancing risk management processes while collaborating with diverse teams. Drive compliance and operational excellence across multiple business units in a dynamic, fast-paced envir...

Lead the transformation of customer experience through strategic vision and execution. Drive impactful storytelling, measurable outcomes, and develop capabilities at scale within our global organizati...

Architect the future of CXAI by driving strategic transformation and change enablement initiatives. Engage across all levels to craft compelling narratives, establish performance metrics, and lead imp...

Unlock potential by serving as a strategic partner, leveraging data to drive people strategies, tackling organizational challenges, and enhancing engagement and performance to support Talented teams i...

Lead enterprise-wide process optimization by establishing a Centre of Excellence. Drive cost reduction, enhance customer and employee experiences, and implement automation strategies for scalable grow...

Lead the charge in redefining user experiences across a dynamic B2B healthcare technology portfolio, ensuring intuitive, consistent, and customer-aligned interactions while driving AI transformation a...

Champion user experience excellence to enhance product interactions and drive AI innovation across B2B healthcare technology, ensuring user needs align with business goals through strategic collaborat...

Empower progress at the intersection of employee experience and data insights. Design and implement innovative programs, leveraging people-centered strategies to enhance engagement while guiding leade...

Champion digital transformation in healthcare by leading omnichannel strategies that enhance client engagement and operational efficiency, while guiding cross-functional teams to drive measurable bran...

Elevate your career by leading product teams in delivering innovative medication management solutions. Collaborate with cross-functional leaders to enhance strategic execution and achieve operational...

Champion integrated HCP engagement strategies through medical communications. Collaborate with diverse teams to design impactful engagement frameworks, optimize outcomes, and drive growth in the life...

Shape the future of customer operations by leading a global team to enhance service delivery, drive innovation, and achieve operational excellence across multiple channels in a dynamic environment...

Transform customer experiences through advanced CRO and experimentation. Lead end-to-end strategies while collaborating cross-functionally to enhance digital acquisition and optimize every traveler to...

Drive membership growth and enhance member experiences by leading strategic initiatives and fostering high-performing teams across multiple service channels in this pivotal leadership role...

Architect your future as you drive transformation consulting, generating new advisory opportunities, building executive relationships, and translating client needs into actionable strategies within a...

Transform product operations by leading cross-functional teams, enhancing operational models and playbooks, and driving strategic alignment across a dynamic portfolio in a collaborative environment...

Lead integrated B2B marketing strategies, ensuring alignment across teams to drive measurable pipeline impact and optimize campaign execution for growth...

Champion integrated marketing strategies to drive growth, enhance brand presence, and maximize revenue across diverse club offerings while leading a high-performing team and building external partners...

Oversee managed services delivery operations, ensuring high-quality customer service and operational efficiency while driving process improvements and team excellence. Empower teams to innovate and ex...

Transform project delivery by overseeing program management, fostering client relationships, and leading teams. Drive profitability and ensure projects align with strategic goals while meeting complia...

Transform your career by leading a dynamic team in client data management, enhancing operational efficiency, and ensuring data accuracy for Capital Markets. Collaborate across departments to drive imp...