Job DescriptionThe OpportunityWe9re looking for a strategic and results-oriented individual with a passion for project management and a talent for crafting engaging employee experiences. As an insight-driven advocate of people-centered design, you9ll report to the Director, Employee Experience, and leverage your expertise in talent management, employee experience, and data-driven insights to design, lead and execute innovative solutions that elevate the employee journey at Definity.
What to Expect:Employee Experience Programs
- Lead and collaborate with HR and business leaders on a variety of Employee Experience programs, including but not limited to Engagement, Listen Strategy, In-Office Experiences, and Employee Journeys (such as Onboarding, Offboarding, and Candidate Journeys).
- Develop, implement, and sustain impactful programs aligned with our Listen Strategy and Definity9s mission, vision and strategic goals.
- Provide input into Employee Experience strategy with the focus of building high performing, highly engaged teams.
- Act as a subject matter expert, advising senior leaders on talent management and employee experience strategies that align with business objectives.
- Gather stakeholder feedback and analyze industry trends to refine our programs and drive continuous improvement.
Data & Insights
- Co-lead the employee survey platform (Qualtrics) to design and administer surveys, analyze employee feedback, and provide actionable recommendations.
- Develop and produce regular and ad-hoc reports, translating data into actionable insights to inform people strategy and continuous improvement efforts.
- Partner with HR Analytics to identify and measure key metrics impacting employee experience, engagement and performance and ensure that we9re continuously improving our programs.
- Create dashboards, reports, and presentations for senior leadership, effectively communicating data insights and recommended actions.
- Facilitate focus groups and peer discussions to gain deeper insights into areas for enhancing the employee experience.
- Develop clear, actionable, and measurable employee experience models, journeys, and personas to shape current and future people programs, ensuring leaders and employees maximize the impact of our offerings.
Collaboration, Growth & Innovation
- Act as a peer coach to team members, building capacity within the team.
- Partner with teams across HR, Corporate Services, Technology, and Communications.
- Continuously monitor, evaluate, and refine existing programs to maximize their impact on our culture.
- Incorporate industry trends, best practices, and employee feedback into future initiatives.
- Champion innovative ideas to enhance and support the employee experience.
What You Bring:- Experience: 8+ years of experience in human resources, specializing in talent management, employee experience, organizational effectiveness, change management, people analytics, employee-centered design, consulting, human capital, customer experience and/or employee engagement.
- Education: Post-secondary education in human resources, psychology, organizational behaviour, business administration or a related field; CHRL designation is an asset.
- Data Analysis & Reporting: Advanced proficiency in data analysis and working with tools like Qualtrics. Proven ability to interpret data, build reports and deliver actionable insights to stakeholders.
- HR Systems & Technology: Experience managing HR tools and systems like Oracle. Advanced experience working with Microsoft Suite of products including PowerPoint and Excel.
- Stakeholder Management: Ability to influence and partner with senior leaders, balancing competing priorities and driving alignment across functions.
- Communication: Strong facilitation, coaching, and presentation skills with the ability to build trust and drive buy-in at all levels.
- Project Management: Exceptional project management skills with a proven ability to plan and implement large-scale projects.
- Strategic Thinking: Strategic Thinking in conjunction with practical implementation expertise (End to End Strategic Thinking and Operational Capability).
- Organization: Exceptional organizational skills, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Consulting & Coaching: Outstanding consulting and coaching skills, with experience leading large-scale change initiatives.
- Passion: Genuine passion for creating meaningful solutions that enhance the employee experience.
Salary Range: $106,500-$156,500
What9s in it for you?- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot - you deserve it.#LI-Hybrid
About the TeamDefinity is the parent company to some of Canada9s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada9s leading and most innovative property and casualty insurers. We can9t do that without our people, so we embrace and encourage a culture that9s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It9s better here.
