Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Advance your sales leadership career by driving growth and optimizing sales processes within a high-performing team. Collaborate across departments to elevate performance and foster sustainable growth...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Reimagine customer service excellence by leading strategic initiatives in aviation MRO. Drive exceptional experiences, optimize operational processes, and collaborate across teams to enhance service d...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $150K *

Lead the charge in optimizing customer service across diverse manufacturing sites, ensuring high-quality experiences and strategic alignment with sales and operations while fostering a collaborative...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Drive your career with a leadership role that shapes customer service strategy, enhances team performance, and fosters exceptional client relationships while improving operational efficiency and satis...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Champion fleet operational excellence by leading strategy, asset management, and compliance initiatives across multi-location service environments, ensuring optimal performance and cost efficiency for...

6 days ago

  •   5 - 7 years exp.  •   Transportation

$120K - $150K *

Oversee the performance and strategy of a $7B distribution network, driving operational excellence and service improvements for restaurant operations. Engage with stakeholders and implement data-drive...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $180K *

Lead the charge in delivering a premier customer experience by overseeing multi-national customer care operations, defining strategies, enhancing KPIs, and fostering a culture of continuous improvemen...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Business Services

$156K - $247K *

Shape the future of customer experiences by optimizing our Customer Care operations. Lead transformative strategies, drive team excellence, and foster partnerships that enhance engagement, efficiency...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Lead the customer solutions center, optimizing operations and fostering relationships to drive success. Ensure seamless communication, enhance customer satisfaction, and implement strategic initiative...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Take ownership of operations across multiple logistics facilities, ensuring high service quality and profitability. Lead strategic initiatives, manage budgets, and drive a culture of safety, inclusion...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$100K - $130K *

Pioneer the development of innovative customer service solutions, building a robust infrastructure to enhance operational efficiency while driving customer satisfaction across diverse segments in a dy...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$113K - $132K *

Lead strategic operational initiatives to enhance care coordination and improve healthcare delivery outcomes. Collaborate with teams to manage resources, drive performance, and ensure compliance while...

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$171K - $256K *

Join a team that's driving customer success through strategic account management, innovative solutions, and cross-functional collaboration to enhance satisfaction and profitability across diverse cust...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$171K - $256K *

Transform customer engagement as you create and execute strategic account plans that enhance relationships, drive revenue growth, and meet client needs. Collaborate cross-functionally, advocate for cu...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Take ownership of regional business development initiatives, driving sales and expanding client relationships within pharmaceutical and biotech sectors. Collaborate with teams to optimize strategies a...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $138K *

Transform customer experiences by leading innovative strategies, enhancing satisfaction through data-driven insights, and championing a culture of service excellence. Drive continuous improvement init...

Markham, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $138K *

Lead the charge in enhancing customer experience by developing and executing integrated programs. Drive continuous improvement initiatives and oversee cross-functional teams to deliver exceptional ser...

Ottawa, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $138K *

Drive innovation in customer experience by leading strategic programs that enhance satisfaction, optimize service delivery, and leverage data insights. Collaborate with cross-functional teams to embed...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $160K *

Unlock potential by driving revenue growth in the Pharma & OTC space through strategic sales, client relationship management, and innovative digital solutions. Lead and expand partnerships while ident...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Drive your career with a dynamic leadership role overseeing client services, ensuring excellence in project execution, and fostering strong cross-departmental collaborations to enhance the client expe...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$165K - $269K *

Lead transformative sales efforts to optimize commercial revenue and drive growth across markets. Collaborate with the executive team to execute strategies, elevate team performance, and enhance custo...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Elevate engagement center operations by leading, innovating, and building a high-performing service team that delivers exceptional customer experiences while driving continuous improvement in satisfac...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $120K *

Support critical field service efforts by leading technicians to achieve high customer satisfaction and operational efficiency. Your leadership will drive performance and enhance service delivery stan...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Drive operational excellence in the Americas by leading a dedicated team focused on enhancing user experiences, optimizing business processes, and delivering innovative solutions within the Food progr...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$130K - $196K *

Optimize operational efficiency by leading a high-performing team in a dynamic distribution facility, focusing on production, quality control, and strategic resource management to drive business succe...

Today

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.