Director, Customer Experience Jobs in Washington, DC

Unlock potential by leading the Technical Support function's strategic vision, innovating processes, and driving AI transformation to enhance service delivery and customer satisfaction while achieving...

Transform the employee experience by leading strategic HR initiatives that empower a diverse workforce and drive engagement across the organization, fostering a culture of growth and sustainability wi...

Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...

Lead the charge in enhancing global digital customer experiences across web and mobile platforms. Define product vision and strategy to drive key commerce initiatives, optimize user engagement, and ch...

Accelerate customer satisfaction and service quality as the Director of Customer Service, leading operations, leveraging AI tools, and building high-performing teams in a dynamic, regulated compoundin...

Drive customer experience transformation by leading initiatives to enhance enterprise systems and streamline workflows, ensuring user needs are met while supporting data strategies and stakeholder eng...

Transform customer experience for enterprise systems by leading modernization efforts, improving workflows, and enhancing user support for foreign assistance programs. Partner with stakeholders to imp...

Join a dynamic team as you manage client relationships, ensuring delivery excellence and strategic alignment. Lead internal collaboration and communications while driving projects to success, fosterin...

Lead the charge in customer experience enhancement by leveraging data and insights to drive scalable support solutions. Collaborate with cross-functional teams to design strategies that ensure seamles...

Drive the product strategy for our enterprise digital experience, enhancing customer journeys through data-driven insights, collaboration, and successful delivery while leading and mentoring product m...

Lead the charge in transforming our IT operations into an AI-driven, zero-touch digital workplace that enhances employee productivity, streamlines processes, and ensures a delightful technology experi...

Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...

Unlock your potential as a strategic leader, fostering institutional relationships and delivering tailored asset management solutions while driving sales processes and client service excellence...

Drive consumer insights initiatives that shape strategic decisions, enhance product experiences, and foster a culture of data-driven growth. Collaborate with cross-functional teams to ensure insights...

Support our growth strategy by leading GTM event execution and cross-functional alignment. Drive strategies across the client journey, ensuring cohesion in planning and execution from new acquisition...

Pioneer impactful customer experiences by leading CX platforms and data strategy, ensuring seamless integration of analytics and customer insights to empower decision-making across the organization. D...

Redefine client engagement by leading a tech-driven Client Experience team, enhancing service quality through innovative tools, and fostering talent for operational excellence in a fast-paced support...

Champion secure, effortless customer service by driving identity and verification strategies that enhance operational efficiency. Collaborate across teams to integrate AI and define metrics ensuring o...

Drive sales excellence by building and scaling effective enablement programs that enhance productivity, boost revenue, and foster a dynamic coaching culture within a high-performing team...

Optimize the customer journey by architecting AI-driven experiences that enhance feedback, support, and product engagement, ensuring seamless onboarding and continuous growth in a dynamic environment...

Join a team that enhances compliance governance through strategic leadership and data-driven initiatives, while managing complex programs to mitigate risks and ensure effective oversight in a dynamic...

Drive success by scaling our Commercial Customer Success function, defining strategy, enhancing partner success, and leading a team to ensure customers achieve their goals and maximize value while pro...

Take ownership of Seekr's digital presence—drive web, SEO, and AEO strategy, enhance brand visibility, and optimize buyer engagement through innovative AI practices. Collaborate across functions to el...

Shape the future of customer resolutions by leading a high-impact team, driving strategic initiatives, optimizing performance through data, and fostering talent in a dynamic, cross-functional environm...

Accelerate progress at the forefront of branded merchandise, leading a dynamic team to enhance client relationships through innovative product solutions and operational excellence, driving strategic g...