Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$138K - $165K *

Drive the end-to-end lifecycle of innovative AI-powered products, shaping strategy and vision while collaborating cross-functionally to deliver exceptional business and customer value through effectiv...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive enterprise-wide cybersecurity incident response as a Senior Incident Manager, leading cross-functional teams to minimize impact, enhance readiness, and improve resilience while ensuring effectiv...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Drive impactful program management by leading cross-functional initiatives, ensuring alignment with strategic goals, and delivering measurable results in a dynamic environment. Collaborate effectively...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer retention by owning renewal strategies for public sector clients. Collaborate with Sales and Customer Success to enhance workflows, forecast outcomes, and ensure seamless renewal experi...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$165K - $195K *

Transform enterprise sales and modernization for retirement technology. Lead a team of Sales Engineers, engaging with diverse stakeholders to deliver tailored solutions and drive impactful customer ex...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the development of a data catalog for AI consumption, ensuring quality and accessibility. Collaborate with cross-functional teams to onboard domains, manage readiness assessments, and drive align...

Utah, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Optimize customer success by delivering expert implementation and integration services across diverse industries. Collaborate with sales and engineering teams to ensure seamless onboarding and technic...

Colorado, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $140K *

Champion the modernization of Order-to-Cash processes, driving efficiency and accuracy in billing and collections. Collaborate with cross-functional teams to optimize NetSuite ERP, enhancing financial...

California, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $210K *

Drive your career with impactful Workday Grants Management solutions. Collaborate with mission-driven organizations to design, configure, and deploy systems that ensure accuracy and long-term success...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$250K - $300K *

Lead the charge in driving enterprise sales by collaborating with Microsoft teams to identify and capitalize on AVD opportunities. Leverage your expertise in VDI and EUC technologies to foster relatio...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$287K - $359K *

Drive strategic growth by acquiring new logos and expanding accounts in a defined territory. Leverage strong executive presence and navigate complex sales cycles to position cutting-edge data security...

Phoenix, AZRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$144K - $186K *

Lead successful delivery of OneStream client projects by overseeing portfolio health, managing risks, and ensuring client satisfaction. Collaborate across teams to enhance finance transformation outco...

Dallas, TXRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Transform enterprise sales by leading AI-driven solutions for global FS/Banking brands. Collaborate with cross-functional teams to drive client success and evolve operations, ensuring measurable outco...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Accelerate client success by owning the onboarding and rollout for enterprise clients, ensuring smooth transitions from purchase to sustained usage. Collaborate with cross-functional teams to drive ad...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Serve as the primary contact for clients, driving engagement and service quality while fostering relationships with key stakeholders and leveraging expertise to enhance organizational growth and clien...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Champion strategic growth by managing major law enforcement accounts, driving revenue, and fostering relationships with key stakeholders. Collaborate cross-functionally to ensure successful outcomes a...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Drive growth by fostering relationships and generating sales for major accounts. Collaborate with teams to deliver proposals and forecasts while effectively onboarding clients and navigating the sales...

Toronto, ONRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Lead the Sales Enablement team to drive impactful initiatives, collaborating with cross-functional leaders to enhance sales effectiveness in a fast-paced AI environment. Balance priorities and deliver...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $110K *

Empower corporate veterinary groups by driving software adoption and growth. Collaborate with cross-functional teams to develop strategic partnerships, influence decisions, and enhance customer satisf...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Empower organizations by delivering expert cloud security solutions, architecting and deploying Palo Alto Networks platforms across diverse environments. Collaborate with stakeholders to ensure secure...

Texas, USRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $193K *

Unlock potential by leading demand generation strategies across channels, driving performance analytics, and optimizing resource allocation to achieve pipeline objectives. Collaborate with teams to en...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$126K - $153K *

Champion transformative patient experiences by leading strategic consulting engagements, collaborating with C-suite leaders, and driving measurable improvements in healthcare delivery and client relat...

United StatesRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $220K *

Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$82K - $131K *

Join a team that's driving sales success in the retail sector! Manage a dynamic territory, develop strategic sales campaigns, and build lasting relationships with enterprise customers while leveraging...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$325K - $425K *

Unlock potential by driving cloud solutions sales in the public sector, cultivating strategic relationships, and exceeding revenue goals through innovative approaches and collaboration with internal a...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.