Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
Senior Applied AI Product Manager
$138K - $165K *
Drive the end-to-end lifecycle of innovative AI-powered products, shaping strategy and vision while collaborating cross-functionally to deliver exceptional business and customer value through effectiv...
4 weeks ago
CFC Senior Enterprise Security Incident Manager
$120K - $145K *
Drive enterprise-wide cybersecurity incident response as a Senior Incident Manager, leading cross-functional teams to minimize impact, enhance readiness, and improve resilience while ensuring effectiv...
5 days ago
$120K - $145K *
Drive impactful program management by leading cross-functional initiatives, ensuring alignment with strategic goals, and delivering measurable results in a dynamic environment. Collaborate effectively...
2 weeks ago
Senior Renewals Manager, Public Sector
$110K - $130K *
Drive customer retention by owning renewal strategies for public sector clients. Collaborate with Sales and Customer Success to enhance workflows, forecast outcomes, and ensure seamless renewal experi...
Today
Director, Sales Engineering (Presales) - Retirement & Pension
$165K - $195K *
Transform enterprise sales and modernization for retirement technology. Lead a team of Sales Engineers, engaging with diverse stakeholders to deliver tailored solutions and drive impactful customer ex...
2 weeks ago
Senior Product Manager, Data Catalog & AI Readiness
$120K - $145K *
Lead the development of a data catalog for AI consumption, ensuring quality and accessibility. Collaborate with cross-functional teams to onboard domains, manage readiness assessments, and drive align...
1 week ago
Professional Services Consultant (Remote)
$100K - $120K *
Optimize customer success by delivering expert implementation and integration services across diverse industries. Collaborate with sales and engineering teams to ensure seamless onboarding and technic...
3 weeks ago
Lead Product Manager, NetSuite Order-to-Cash
$100K - $140K *
Champion the modernization of Order-to-Cash processes, driving efficiency and accuracy in billing and collections. Collaborate with cross-functional teams to optimize NetSuite ERP, enhancing financial...
3 weeks ago
Principal Grants Management Implementation Consultant, State & Local Government
$140K - $210K *
Drive your career with impactful Workday Grants Management solutions. Collaborate with mission-driven organizations to design, configure, and deploy systems that ensure accuracy and long-term success...
3 weeks ago
Enterprise Account Executive - SLED
$250K - $300K *
Lead the charge in driving enterprise sales by collaborating with Microsoft teams to identify and capitalize on AVD opportunities. Leverage your expertise in VDI and EUC technologies to foster relatio...
6 days ago
Senior Strategic Account Executive - AZ
$287K - $359K *
Drive strategic growth by acquiring new logos and expanding accounts in a defined territory. Leverage strong executive presence and navigate complex sales cycles to position cutting-edge data security...
5 days ago
Senior Manager, Delivery Portfolio Management (OneStream)
$144K - $186K *
Lead successful delivery of OneStream client projects by overseeing portfolio health, managing risks, and ensuring client satisfaction. Collaborate across teams to enhance finance transformation outco...
Reposted 2 weeks ago
$150K - $200K *
Transform enterprise sales by leading AI-driven solutions for global FS/Banking brands. Collaborate with cross-functional teams to drive client success and evolve operations, ensuring measurable outco...
4 weeks ago
Implementation Manager, Financial Services
$100K - $120K *
Accelerate client success by owning the onboarding and rollout for enterprise clients, ensuring smooth transitions from purchase to sustained usage. Collaborate with cross-functional teams to drive ad...
6 days ago
Ambulatory Client Sales Executive
$100K - $120K *
Serve as the primary contact for clients, driving engagement and service quality while fostering relationships with key stakeholders and leveraging expertise to enhance organizational growth and clien...
Reposted 3 weeks ago
$80K - $95K *
Champion strategic growth by managing major law enforcement accounts, driving revenue, and fostering relationships with key stakeholders. Collaborate cross-functionally to ensure successful outcomes a...
2 weeks ago
$125K - $150K *
Drive growth by fostering relationships and generating sales for major accounts. Collaborate with teams to deliver proposals and forecasts while effectively onboarding clients and navigating the sales...
3 days ago
$120K - $145K *
Lead the Sales Enablement team to drive impactful initiatives, collaborating with cross-functional leaders to enhance sales effectiveness in a fast-paced AI environment. Balance priorities and deliver...
1 week ago
Enterprise Software Account Manager
$100K - $110K *
Empower corporate veterinary groups by driving software adoption and growth. Collaborate with cross-functional teams to develop strategic partnerships, influence decisions, and enhance customer satisf...
1 week ago
Professional Services Staff Consultant
$120K - $145K *
Empower organizations by delivering expert cloud security solutions, architecting and deploying Palo Alto Networks platforms across diverse environments. Collaborate with stakeholders to ensure secure...
2 days ago
Senior Manager Demand Gen Strategy
$145K - $193K *
Unlock potential by leading demand generation strategies across channels, driving performance analytics, and optimizing resource allocation to achieve pipeline objectives. Collaborate with teams to en...
Today
Senior Consultant, Patient Experience
$126K - $153K *
Champion transformative patient experiences by leading strategic consulting engagements, collaborating with C-suite leaders, and driving measurable improvements in healthcare delivery and client relat...
Reposted 2 days ago
$150K - $220K *
Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...
Reposted 2 weeks ago
$82K - $131K *
Join a team that's driving sales success in the retail sector! Manage a dynamic territory, develop strategic sales campaigns, and build lasting relationships with enterprise customers while leveraging...
Reposted 6 days ago
PubSec Cloud Solutions Executive
$325K - $425K *
Unlock potential by driving cloud solutions sales in the public sector, cultivating strategic relationships, and exceeding revenue goals through innovative approaches and collaboration with internal a...
1 week ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.