Enterprise Customer Success Manager Jobs

Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.

What Does an Enterprise Customer Success Manager Do?

An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.

Common Responsibilities

  • Build relationships with customer executives, decision-makers, and day-to-day users.
  • Develop success plans tied to customer objectives, adoption milestones, and measurable outcomes.
  • Monitor account health, product usage, risks, and opportunities for intervention.
  • Lead business reviews and communicate progress, value, and recommendations.
  • Coordinate onboarding, training, support, and product resources across internal teams.
  • Partner with sales and account management on renewals, retention, and account growth.

Skills and Qualifications Employers Seek

Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.

Career Paths and Compensation

Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.

Find Enterprise Customer Success Manager Jobs

Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.

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$193K - $238K *

Unlock potential by driving enterprise sales strategies to acquire new clients. Engage with C-level executives, manage key accounts, and exceed revenue goals while advocating for innovative EHS soluti...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $260K *

Reimagine the user experience as a Sr. Experience Architect, leading diverse teams to deliver impactful design solutions. Drive client engagement with strategic vision and foster collaboration to crea...

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Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$275K - $300K *

Join a dynamic team as you lead AI product deployments, drive customer success, and optimize technical implementations. Collaborate cross-functionally to enhance product offerings and ensure impactful...

Tennessee, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$168K - $219K *

Join a dynamic team as a Sr. Solutions Engineer, leveraging your expertise to solve complex business challenges for mid-market customers, driving impactful solutions and fostering collaboration to enh...

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1 week ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $140K *

Transform customer success by leading a high-performing team of Enterprise CSMs, driving strategic account management, and enhancing customer retention and growth across a diverse portfolio of top-tie...

King Of Prussia, PARemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $107K *

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2 weeks ago

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1 week ago

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1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $160K *

Drive new business growth by leveraging industry expertise and relationships. Collaborate with senior executives to position as a trusted partner, focusing on digital transformation and consultative e...

New York, NYRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in driving enterprise sales by managing the full sales cycle, engaging with large organizations, and expanding relationships within the AI sector. Your expertise will be pivotal in est...

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3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform client relationships by leading a dynamic team to achieve financial growth and enhance client experiences across a diverse portfolio. Drive strategic initiatives and foster collaboration to...

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1 week ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $100K *

Join us to empower senior leaders by managing complex projects, client contracts, and travel arrangements. Your proactive support will enhance team efficiency in a fully virtual environment, fostering...

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3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Shape the future of enterprise automation by leading complex sales cycles with large organizations. Drive strategic account plans, engage technical buyers, and close high-value deals while collaborati...

California, USRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success by leading a dynamic team across the Americas, enhancing client relationships, driving product adoption, and championing customer feedback to influence strategic direction and...

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  •   5 - 7 years exp.  •   Information Technology

$120K - $180K *

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4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

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5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

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St. Louis, MORemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $238K *

Elevate customer experiences by designing and developing cutting-edge AI-driven bot applications. Collaborate with teams to deliver innovative solutions, manage strategic projects, and leverage advanc...

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Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $178K *

Unlock your potential by leading innovative AI-driven bot solutions, enhancing customer experiences through advanced digital applications. Collaborate with teams to design, develop, and deliver cuttin...

Ontario, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $140K *

Shape the future of technical sales by partnering with teams to drive customer success, leading the pre-sales process, and mentoring peers. Leverage your expertise to connect business needs with innov...

San Francisco, CARemote

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Empower your career by cultivating client relationships and driving sales growth. This role focuses on renewing software subscriptions and upselling products, leveraging strategic insights to enhance...

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1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $120K *

Drive strategic people initiatives as a trusted advisor, shaping talent strategies and leading change. Collaborate with leaders to enhance engagement, manage complex employee relations, and mentor HR...

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Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

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1 week ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $140K *

Unlock potential by driving growth in a dynamic territory, managing relationships with Enterprise customers, and maximizing revenue through strategic sales initiatives and collaboration across teams...

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3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $195K *

Transform enterprise sales by engaging CIOs and CTOs, leading complex sales cycles, and connecting technology strategies to measurable business outcomes. Collaborate with cross-functional teams to dri...

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2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does an Enterprise Customer Success Manager do?question toggle

    An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.

  • What qualifications are typically required for enterprise customer success jobs?question toggle

    Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.

  • How is an Enterprise Customer Success Manager different from an account manager?question toggle

    Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.

  • Do Enterprise Customer Success Manager jobs pay $100,000 or more?question toggle

    Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.

  • What career paths can follow an Enterprise Customer Success Manager role?question toggle

    Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.