Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$148K - $175K *

Innovate insights into AI's economic impact by synthesizing diverse data sources, collaborating with experts, and shaping industry narratives to drive strategic executive decisions and elevate market...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Unlock potential by leading Digital Test & Evaluation initiatives that integrate modern software solutions into defense workflows, enhancing efficiency and data-driven decision-making across the T&E l...

Mountain View, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$75K - $95K *

Help us shape the future of digital advertising by leading a team in delivering programmatic campaign excellence and leveraging data-driven insights to meet client objectives across various channels...

New York, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Transform the Customer Success landscape by leading a new NORAM scaled team, defining strategies for global customer engagement, and ensuring personalized experiences at scale across diverse segments...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$99K - $164K *

Drive impactful data-driven projects by leading a diverse team in fraud detection and prevention. Manage contract delivery, timelines, and client relationships while ensuring effective communication a...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$122K - $183K *

Manage and optimize global equity compensation programs, ensuring accurate transactions, compliance, and enhanced employee experience while collaborating with cross-functional teams to streamline oper...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $140K *

Transform the revenue operations landscape by designing processes, managing systems, and ensuring data integrity. Lead a team to drive sales efficiency, improve forecasting, and cultivate collaboratio...

Ontario, CARemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$225K - $265K *

Partner with us to lead a high-performing engineering team, driving innovation and efficiency in our travel marketplace. You'll manage project lifecycles, enhance collaboration, and champion a custome...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Transform enterprise strategies by leading discovery and building account plans that align marketing goals with AI investments, driving growth and success for senior marketing leaders...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's redefining the buyer experience in B2B software. As a Principal Product Manager, you'll lead strategy, drive product delivery, and enhance buyer trust across multiple platforms, ens...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Drive your career with a pivotal role in business development, focusing on lead generation and relationship building to enhance pipeline growth and support sales objectives across North America...

Mississauga, ONRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Unlock potential by driving business growth through lead generation, relationship building, and strategic engagement. Collaborate with sales teams to identify opportunities and close deals, ensuring a...

Raleigh, NCRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Join a team that's driving growth by identifying and developing new business opportunities. You'll engage prospects, nurture relationships, and support the sales team in achieving corporate objectives...

Denver, CORemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$105K - $135K *

Transform product vision into reality by driving execution and collaboration across teams. Leverage data and AI to enhance risk data accessibility, ensuring customers can act swiftly and confidently o...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Explore new horizons in sales by developing strategies to enhance customer relationships and drive growth in the pharmaceutical packaging sector. Collaborate globally to identify opportunities and man...

Portland, ORRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Unlock potential by driving sales strategies and fostering relationships in a dynamic, global environment. This role combines technical solution selling with business development to enhance customer e...

Turlock, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Unlock operational excellence by leading multi-site Ambulatory Surgery Centers. Drive growth strategies, optimize performance, and foster strong partnerships with physician leaders while managing sign...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Transform the Central Region's channel strategy by leading a high-performing team, driving revenue growth, and fostering strategic partnerships. Collaborate with executives to align goals and maximize...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $236K *

Advance client management strategies for self-funded healthcare partnerships, ensuring exceptional client retention and operational excellence. Lead a high-performing team while driving profitable gro...

Baltimore, MDRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$180K - $220K *

Elevate the sales strategy and lead growth by transforming a proven product into a scalable revenue engine. Drive enterprise opportunities while developing a high-performing sales team to enhance mark...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$87K - $119K *

Launch your career in operations leadership through an 18-month rotational program, gaining hands-on experience across core functions, building expertise in automation and customer operations to drive...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $165K *

Transform client relationships and drive revenue growth by managing existing accounts and prospecting new opportunities in designated regions. Leverage consultative sales skills to deliver tailored so...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$126K - $145K *

Join a team that's dedicated to ensuring compliance and quality in GxP computer systems. Oversee validation and lifecycle management across clinical, quality, and manufacturing environments while coll...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $160K *

Design innovative solutions for a secure online proctored testing platform, guiding engineering teams in modernizing architecture and ensuring scalable, reliable delivery while enhancing candidate and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$180K - $220K *

Lead the charge in driving growth for our Guidewire InsuranceNow practice by developing strategic relationships, generating new business opportunities, and executing revenue strategies across the US i...

United StatesRemote

5 days ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.