Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$155K - $185K *

Engage in third-party data center projects, providing critical technical guidance and documenting compliance for innovative engineering solutions while collaborating across disciplines to optimize ope...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $150K *

Lead the development and execution of innovative procurement strategies, managing the full source-to-pay process while driving cost savings and vendor performance across the organization. Collaborate...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $245K *

Champion clinician engagement to enhance relationships, trust, and data quality. Oversee strategic partnerships and drive insights from clinician perspectives to shape organization-wide initiatives an...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$170K - $200K *

Lead the charge in shaping a high-impact Customer Success function. Oversee strategy, processes, and metrics to enhance customer retention and growth, ensuring scalability and revenue generation for t...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a team that's redefining endpoint management by designing and optimizing Active Directory, Group Policy, and Intune solutions for a global organization, ensuring seamless integration and user pro...

Pennsylvania, USRemote

2 weeks ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the charge in driving growth across USAF and commercial markets, building relationships, capturing opportunities, and ensuring customer adoption of innovative maritime solutions while achieving s...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$82K - $87K *

Join a team that's dedicated to advancing research through technology. Lead and mentor a talented group of professionals in delivering high-performance computing solutions that support innovative rese...

Indiana, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead the charge in ensuring customer success by providing expert technical support, guiding onboarding processes, and identifying renewal opportunities to foster long-term relationships and satisfacti...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by mentoring ARNG leaders in Mission Command and Movement and Maneuver. Shape training strategies and enhance operational readiness through expert guidance in Multi-Domain Operatio...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $145K *

Unlock your potential by leading customer discovery and product definition. Drive cross-functional collaboration to translate insights into actionable requirements, manage product backlogs, and delive...

Pennsylvania, USRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$88K - $95K *

Drive operational excellence by leading projects across teams, enhancing efficiency, managing stakeholders, and ensuring timely delivery. Collaborate within a dynamic environment dedicated to improvin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$136K - $195K *

Accelerate progress at the forefront of public-sector sales by leading a dynamic team focused on identity security solutions. Drive strategy, foster partnerships, and achieve revenue growth across Sta...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading strategic sourcing in hardware, telecom, and reseller categories. Drive category strategies, commercial negotiations, and supplier governance while fostering business partn...

Lindon, UTRemote

1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$199K - $370K *

Lead a dynamic team of Sales Specialists to drive growth and revenue in the Risk sector. Collaborate with leadership to enhance customer engagement, implement strategic solutions, and achieve sales ta...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$138K - $173K *

Drive cross-functional collaboration to ensure high-quality software delivery. Lead and mentor a team of engineers while optimizing processes and fostering a culture of innovation and continuous impro...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $258K *

Elevate your career by leading strategic initiatives in Medical and Scientific Affairs. Drive portfolio governance, enhance operational excellence, and foster cross-functional collaboration to deliver...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$113K - $175K *

Elevate your impact by leading database implementation projects throughout the development life cycle. Collaborate with clients as a trusted advisor, shaping data strategies and delivering high-qualit...

New York, NYRemote

4 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $180K *

Transform identity governance at scale by leading the SailPoint ISC platform. Drive strategy, architecture, and compliance across global operations while collaborating with cross-functional teams to e...

Brooklyn, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Accelerate growth in commercial construction services by building lasting client partnerships. Drive business development strategies across varied sectors to develop scalable solutions and enhance pro...

Medina, OHRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Shape the future of commercial construction by driving business development. Lead complex sales, build client relationships across markets, and leverage our nationwide construction platform for impact...

Colorado, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$129K - $152K *

Shape the future of market strategy by identifying and prioritizing expansion opportunities, analyzing demand, and guiding investment decisions across the Infrastructure Products portfolio to drive gr...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Join a team that's redefining data management solutions. Leverage your expertise in cloud platforms and analytics to support sales teams, drive customer success, and implement innovative data solution...

Raleigh, NCRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion global physical security and resiliency initiatives by providing strategic leadership to enhance safety for employees and assets while driving compliance across all company operations and thi...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $140K *

Unlock your potential as a Program Manager, leading complex cybersecurity initiatives. Drive project success by coordinating resources, managing timelines, and ensuring the protection of sensitive dat...

Virginia, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$142K - $236K *

Drive innovation in cybersecurity by leading technical initiatives for MSSP partners and AI security solutions. Leverage your expertise to design, scale, and secure managed services while mentoring te...

CanadaRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.