Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$108K - $184K *

Transform the future of healthcare provider networks by leading operational excellence, strategic initiatives, and cross-departmental collaboration to enhance provider relations and data management ac...

Georgia, USRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$135K *

Elevate client success by leading innovative training programs that enhance learning experiences. Drive product adoption and satisfaction through tailored onboarding and ongoing education, ensuring cl...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Accelerate progress at building executive relationships and driving growth through strategic account management, ensuring alignment with customer needs and innovative solutions across multiple busines...

Austin, TXRemote

Today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$120K - $195K *

Lead the charge in operational excellence by managing a diverse clinical team across regions, ensuring timely and quality clinical deliverables while driving strategic initiatives and fostering talent...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$74K - $137K *

Engage stakeholders to deliver innovative training programs on Direct Tax Compliance solutions. Collaborate with teams to enhance learning experiences through various formats, ensuring alignment with...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$74K - $137K *

Elevate your career by delivering expert training in Direct Tax Compliance solutions, enhancing customer success through engaging learning experiences. Collaborate with teams to create impactful conte...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$212K - $265K *

Drive transformative software engineering across EPM products, lead modernization, build innovative SaaS capabilities, and enhance operational excellence in a high-impact role overseeing global teams...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $100K *

Manage and execute complex LIMS implementations for public health and environmental labs. Collaborate with cross-functional teams to ensure project success, stakeholder alignment, and high-quality out...

Tucson, AZRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Elevate your career by leading a team to analyze and enhance Auto product performance, leveraging AI insights to drive growth and profitability while collaborating with key stakeholders to shape futur...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Partner with us to drive partner success and delivery excellence by managing technical onboarding, resolving implementation blockers, and ensuring high standards across partner-led projects in a dynam...

Austin, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $140K *

Drive innovative media strategies for healthcare clients, leveraging audience insights and performance data. Collaborate with cross-functional teams to enhance planning processes and deliver impactful...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Champion strategic relationships across Pacific military commands, turning insights into actionable opportunities. Lead customer engagements and exercises, ensuring operational readiness while buildin...

Hawaii, USRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$350K - $398K *

Drive impactful clinical trials in ophthalmology with leadership in study design, execution, and biomarker strategy. Collaborate cross-functionally to ensure timely delivery and regulatory compliance...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join our team as a National Support Engineer, where you will provide expert guidance and second-level support to enhance instrument performance, analyze service data, assist in customer training, and...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Join a team that excels in providing expert support for diagnostic instruments. You will resolve complex technical issues, analyze service data, and engage with teams to enhance performance and custom...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$154K - $232K *

Shape the future of operations by leading enterprise-wide transformation and optimizing manufacturing networks. Drive cross-functional initiatives, establish governance, and ensure effective change ma...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$125K - $150K *

Lead and optimize a high-performing Program Management team to drive strategic initiatives. Collaborate extensively across departments to ensure successful execution of complex, multi-disciplinary pro...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$150K - $180K *

Champion partner growth by leading a high-performing team focused on pre-sales excellence, solution strategy, and AI adoption. Drive business development and co-innovation while ensuring technical dis...

New York, NYRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Transform subscription retention strategies to drive growth and revenue. Own metrics, analyze data, and collaborate cross-functionally to enhance customer experience and optimize retention initiatives...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Drive your career forward by cultivating client relationships and exceeding sales goals. As a key player, you'll develop marketing strategies, engage decision-makers, and provide tailored solutions to...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$96K - $132K *

Drive impactful technical implementations by managing projects and collaborating with diverse teams to ensure successful deployment of solutions, enhancing client satisfaction and operational efficien...

Pennsylvania, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Transform product strategy by leading impactful initiatives that enhance user experience and drive growth. Collaborate with cross-functional teams to deliver innovative solutions that delight customer...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $199K *

Champion client success by driving Professional Services sales and revenue generation. Collaborate across North America to enhance client relationships and maximize value through effective solution im...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Develop and implement quality management processes, driving continuous improvement and operational excellence. Collaborate with teams to enhance training, project management, and system enhancements...

Georgia, USRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.