Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$95K - $115K *

Empower businesses by analyzing transaction data and crafting actionable insights. Collaborate with sales to design solutions, build prototypes, and present findings to executives, driving enterprise...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K *

Join a dynamic team to enhance member engagement through strategic initiatives, events, and relationship-building. Drive value for members while fostering collaboration across departments in a fast-pa...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Lead the charge in transforming marketing operations through innovative MarTech solutions, driving student and partner success while optimizing efficiency across a multi-brand ecosystem. Own product s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$141K - $236K *

Lead the charge in defining technical standards for secure, scalable Windows and macOS endpoints. Mentor engineers, manage projects, and collaborate with cross-functional teams to ensure compliance an...

San Diego, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Support manufacturers by implementing solutions that enhance operational performance. Collaborate with teams to drive adoption and deliver measurable improvements, ensuring lasting value from the plat...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$190K - $220K *

Lead the charge in shaping the go-to-market strategy for innovative data security services, driving customer adoption and engagement through compelling narratives and strategic partnerships across tea...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Accelerate your career by leading sales growth and strategic partnerships in the Executive Benefits sector. Drive revenue, expand market presence, and enhance employee protection through innovative id...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $290K *

Join a team that's redefining data platforms, leading architecture and engineering efforts while shaping and scaling a reliable, next-generation data warehouse for analytics and machine learning capab...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$135K - $160K *

Drive strategic product planning and market intelligence to enhance physician engagement. Own product development and go-to-market strategies, ensuring alignment across teams to deliver innovative sol...

Newark, NJRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Elevate enterprise sales engineering with a focus on technical strategy, customer success, and leading a high-performing team to secure complex deals in the cybersecurity space while partnering with c...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Lead the charge in optimizing IT operations and security across multiple business units. Oversee service management, endpoint security, and compliance, ensuring seamless integration and support for a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$126K - $162K *

Lead the charge in advanced ICT design for mission-critical data centers. Collaborate with stakeholders to oversee complex projects, manage resources, and drive innovation through technology adoption...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$209K - $287K *

Join a team that leads Clinical Pharmacology strategies, driving late-stage development and regulatory interactions for transplant programs to ensure effective drug approval and lifecycle management...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$191K - $239K *

Lead the development and growth of a Sales Engineering team focused on new product incubation, driving adoption and revenue through strategic customer engagements and cross-functional collaboration to...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$148K - $190K *

Unlock your potential as you build and maintain integrations that connect security tools to enhance customer workflows. Collaborate with a dynamic team to design, deliver, and support reliable solutio...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $167K *

Manage safety protocols across nationwide data center job sites, ensuring compliance with federal regulations and corporate standards. Lead inspections, audits, and training initiatives to promote a c...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$124K - $211K *

Lead the charge in shaping and optimizing enterprise IT infrastructure services, ensuring security, reliability, and continuous improvement across cloud and on-premises environments while developing a...

New Hampshire, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Help us drive growth by managing key accounts and generating new business opportunities. Leverage your consultative sales skills to build relationships and deliver tailored solutions for enterprise cl...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$125K - $150K *

Tackle complex technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for impactful outco...

San Diego, CARemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$127K - $203K *

Join the charge in shaping technical solutions by transforming stakeholder needs into actionable requirements, fostering collaboration within teams, and ensuring project success throughout the product...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Empower success as a Director of Professional Services, leading customer implementations and operational excellence for cloud and on-premise solutions. Oversee delivery teams and drive client satisfac...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Champion a high-performing support operations team, ensuring exceptional customer service and efficient processes. Lead incident management, oversee technical engineers, and drive continuous improveme...

Dallas, TXRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in delivering exceptional technical integration services while fostering team growth and operational excellence. Drive strategic customer partnerships to optimize systems and enhance s...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$137K - $172K *

Shape the future of technology delivery by leading complex, cross-functional programs that drive business value. Oversee strategic initiatives, ensuring excellence in execution, client satisfaction, a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.