Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$100K - $120K *

Accelerate progress at a leading healthcare technology firm by driving support excellence. Lead a dynamic team, enhance operational performance, and foster customer satisfaction through strategic inno...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $180K *

Shape the future of customer growth by leading strategic initiatives that drive net-new client acquisition, optimize conversion rates, and enhance overall funnel performance across multiple growth cha...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$164K - $326K *

Accelerate business growth by driving sales and client relationships; engage with key accounts to deliver proposals, presentations, and strategic planning. Utilize strong communication and organizatio...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$166K - $185K *

Transform the future of insurance by advising and leading AI-driven changes for major US carriers. Oversee strategic initiatives from inception to execution, fostering strong client relationships whil...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Engage enterprise accounts through personalized, data-driven ABX programs. Lead cross-channel initiatives from pipeline generation to revenue acceleration while fostering collaboration between marketi...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$101K - $161K *

Pioneer client success by managing enterprise-level accounts. Develop strong relationships, optimize business processes, and leverage financial knowledge to drive retention and expansion while ensurin...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $175K *

Elevate claims oversight by ensuring compliance and quality in handling P&C claims across MGAs. Collaborate with Program Managers, audit practices, and monitor performance while fostering strategic re...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$170K - $204K *

Lead the charge in driving revenue growth by managing a dynamic sales team, developing strategic initiatives, and leveraging solution-selling techniques to exceed sales targets in the enterprise fraud...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Lead the charge in enhancing customer care and technical support for our diverse software solutions. Drive team performance, manage escalations, and ensure high-quality service delivery while fosterin...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Partner with us to deliver tailored onboarding and implementation solutions, ensuring customers maximize the value of their products through expert guidance, collaboration, and ongoing support in thei...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $158K *

Drive partner-sourced revenue through hands-on deal management and pipeline oversight. Collaborate with Workday and Elmo teams to accelerate opportunity closure and ensure accuracy in forecasting whil...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$128K - $160K *

Pioneer the end-to-end product-led growth for our insights platform, driving user acquisition, engagement, and revenue through innovative lifecycle strategies and cross-functional collaboration. Champ...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$278K - $310K *

Champion innovative clinical strategies in ophthalmology, leading the design, execution, and analysis of trials focusing on retina programs, while ensuring patient safety and driving cross-functional...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$167K - $220K *

Lead data governance and management initiatives, driving policy enforcement and standards across teams while engaging hands-on in data profiling and AI application to ensure data integrity and quality...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $220K *

Transform complex programs into actionable roadmaps by leading cross-functional teams and executing strategies from approval through launch and adoption, ensuring operational readiness and measurable...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $110K *

Join a dynamic team driving project and program management in healthcare, ensuring optimal staff performance and service quality while overseeing innovative client-focused projects and initiatives for...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$60K - $150K *

Lead transformative business development initiatives by leveraging your existing nonprofit network to drive growth, engage stakeholders, and close enterprise-level consulting deals. Embrace autonomy w...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $195K *

Shape the future of CMC strategy by leading small molecule development, ensuring timely and cost-effective drug manufacturing while collaborating across functions to meet program milestones and regula...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$197K - $313K *

Drive strategic initiatives in life sciences by mentoring teams and advising enterprise customers on AI-driven solutions, enhancing commercial and clinical operations through innovative architecture a...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$75K - $100K *

Champion client engagement by driving growth through insight-led analysis. Collaborate with cross-functional teams to deliver tailored solutions that enhance client profitability using advanced analyt...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$226K - $376K *

Lead the charge in developing US market access strategies that drive brand goals through cross-functional collaboration, strategic insights, and actionable recommendations to optimize patient access a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $150K *

Drive your career with a dynamic role managing the sales cycle in enterprise document automation. Focus on account acquisition and expansion, collaborating with partners and solution engineers, while...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $95K *

Optimize healthcare partnerships by leading the sales cycle from prospecting to closing. Collaborate across teams, engage with C-suite executives, and drive territory strategies to grow business throu...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Inspire operational excellence in expanded access programs globally, integrating strategy, leadership, and compliance for scalable success while driving team performance and enhancing patient-first co...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$121K - $182K *

Drive strategic client coding integration initiatives, ensuring operational excellence and alignment with enterprise standards. Collaborate with cross-functional teams to enhance client relationships...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.