Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$114K - $140K *

Optimize clinical supply chain operations to ensure timely product availability for global clinical programs. Lead cross-functional teams, manage risks, and enhance process efficiencies while meeting...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $180K *

Elevate your career by driving business growth in the biotech and pharma sectors. This role allows you to influence strategies, build partnerships, and deliver sustainable revenue through innovative p...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $170K *

Champion daily merchant boarding, underwriting, and risk operations while enhancing efficiency and control. Lead a high-performing team, modernize processes, and operationalize data insights for impro...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $160K *

Empower operational efficiency by leading merchant onboarding, underwriting, and risk management for a growing payments platform. Optimize processes using data-driven decision-making and AI-driven aut...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$137K - $245K *

Shape our Worker Safety initiative by driving product strategy from concept to market. Engage with customers to discover insights, define ROI, and lead cross-functional teams to build impactful soluti...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$214K - $295K *

Reimagine corporate marketing by leading a dynamic team to craft cohesive narratives that resonate with industry leaders and customers. Shape strategies across public relations, social media, and comm...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $130K *

Innovate the staff intranet as a trusted knowledge hub, ensuring clarity amidst complexity. Lead information architecture and content quality, enabling staff to swiftly access reliable guidance in a d...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Drive strategic growth in the financial services sector by leading high-impact sales efforts of AI-powered identity and fraud solutions, targeting both greenfield and existing accounts for maximum val...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$175K - $210K *

Empower your career by leading go-to-market strategies and product growth for AI solutions. Drive adoption and revenue through cross-functional collaboration, executive engagement, and organizational...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$160K - $200K *

Lead the charge in product delivery and growth for a dynamic portfolio, steering go-to-market strategies, commercial models, and executive engagement to drive adoption and revenue. Foster team develop...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Healthcare

$70K - $140K *

Optimize customer relationships and advocate for client needs while ensuring a seamless experience with product offerings. Leverage data-driven insights to improve engagement and retention for medium...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive the global operational leadership of clinical trials, overseeing execution and vendor management to deliver quality study data on time. Collaborate with cross-functional teams and provide mentor...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead high-impact, cross-functional initiatives focused on enhancing user advocacy and service quality by transforming ambiguity into actionable strategies and measurable outcomes across various teams...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Elevate operational performance through strategic leadership and coaching. Drive growth, service stability, and accountability in a multi-unit service environment, ensuring sustained business improvem...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $195K *

Elevate clinical data quality as a key leader in trial execution. Oversee data management deliverables, process optimizations, and compliance within cross-functional teams to support clinical developm...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$115K - $143K *

Join a team that's committed to transforming data governance. You will own the data glossary and operational data integrity, enabling cross-functional teams to rely on accurate and actionable informat...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$69K - $101K *

Drive impactful HR initiatives and programs as you collaborate with teams, optimize processes, and enhance employee engagement to align organizational objectives and foster compliance...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$92K - $115K *

Engage key accounts by driving customer satisfaction, retention, and growth. Collaborate cross-functionally to enable the success of clients, leveraging product expertise and fostering best-practice a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Drive new business growth by acquiring enterprise clients in Manufacturing. Engage senior executives, leverage industry insights, and deliver strategic solutions in digital transformation. Build lasti...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Advance biopharma account growth by leading strategic proposals, fostering collaboration, and developing comprehensive customer insights. Drive innovative accounts development initiatives in a dynamic...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Lead the charge in client success by managing a diverse portfolio while driving sales growth and innovative solutions. Collaborate with multiple teams to exceed client expectations and foster strategi...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$185K - $210K *

Drive transformational change by managing a national enterprise SaaS account portfolio. Engage deeply with customers in the CX and Contact Center industries to optimize performance through AI and ML t...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$139K - $185K *

Grow your career with a dynamic sales leadership role driving Enterprise growth. Lead a talented team to amplify customer relationships, enhance revenue, and foster a high-performance culture focused...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Shape the future of customer experience by leveraging data-driven insights to optimize journeys, diagnose issues, and enhance operational strategies across product, payments, and customer interactions...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Drive and optimize a global PMO ecosystem, orchestrating product pipelines and aligning cross-functional leadership to turn complex initiatives into predictable revenue streams...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.