Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$126K - $144K *

Join a dynamic team where you will lead and inspire a growing sales development organization, driving high-quality pipeline generation and fostering team performance while aligning with strategic reve...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $120K *

Explore a pivotal role in customer success, driving post-sale outcomes and executive partnerships. Lead cross-functional teams to achieve measurable value, ensuring strategic alignment and operational...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$127K - $149K *

Take ownership of product strategy in the fleet optimization space, leveraging operational data to design and launch solutions that cut costs and enhance efficiency for large fleets navigating their e...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$116K - $195K *

Transform operational data into impactful cost-optimization products for fleets, owning the vision, strategy, and roadmap while collaborating with cross-functional teams to drive efficiency and innova...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$280K - $380K *

Lead strategic GSI partnerships globally, driving co-sell motions and enabling programs that align software growth with partner success. Build executive relationships to create lasting impact in Click...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $145K *

Engineer a robust proposal operations framework, managing RFIs, RFPs, and RFQs while leading a high-performing team. Collaborate across departments to deliver compelling content, ensuring timely submi...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$243K - $350K *

Lead a strategic team shaping Account Management for enterprise accounts, enhancing relationships with key merchants, driving performance, and fostering cross-functional collaboration to achieve long...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$84K - $112K *

Unlock your potential as the key point of contact for complex project implementations, orchestrating resources and strategies to ensure successful on-time delivery and customer satisfaction throughout...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$190K - $210K *

Transform team dynamics by leading and mentoring Product Managers while engaging in hands-on product development and strategy. Drive impactful communications tools that enhance collaboration and strea...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$70K - $95K *

Pioneer impactful patient engagement by transforming behavioral science into compelling content. Collaborate with cross-functional teams to drive healthcare improvements while utilizing innovative AI...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Healthcare

$176K - $500K+*

Reimagine customer success within the Professional Services team by leading the charge in delivering strategic solutions and operational excellence. Drive initiatives to enhance client satisfaction wh...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $160K *

Optimize People Operations by building scalable HR processes, governing employee transactions, and enhancing the employee experience. Collaborate with leaders to align programs with strategic goals, e...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$127K - $145K *

Drive contract renewals and enhance customer relationships across regions. Collaborate with executives to optimize retention strategies and lead proactive initiatives that improve renewal rates and cu...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$167K - $204K *

Unlock potential by leading a high-performing sales team to drive revenue growth in higher education. Your expertise in enterprise sales will shape our strategy as you establish processes and foster c...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $170K *

Drive consumer insights initiatives that shape strategic decisions, enhance product experiences, and foster a culture of data-driven growth. Collaborate with cross-functional teams to ensure insights...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $200K *

Lead the charge in transformative AI and Data solutions, leveraging deep expertise to guide enterprise clients. Drive innovation, oversee multi-million-dollar portfolios, and build strategic relations...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$197K - $366K *

Join a dynamic team to lead VCSP product marketing strategy, driving growth and retention through innovative partner messaging and an integrated content framework across diverse Veeam offerings. Shape...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$94K - $151K *

Drive strategic initiatives to enhance Medicaid and Medicare quality outcomes, leveraging data analysis and cross-functional collaboration to meet program goals while managing vendor partnerships acro...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$94K - $151K *

Lead the charge in defining and executing complex programs, ensuring cross-functional collaboration and successful delivery within scope, quality, time, and budget constraints, while managing risks an...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$237K - $263K *

Lead and develop a national team of Patient Access Advocates, driving strategy and execution for oncology patient support services. Ensure compliance and optimize access pathways for timely care. Pass...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Champion a product team by leading innovative AI-driven development. Inspire growth, accountability, and collaboration with cross-functional partners while enhancing client experiences and fostering a...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $175K *

Unlock potential by leading healthcare implementations as a trusted advisor. Drive client success through effective coding solutions, workflow integration, and change management, ensuring operational...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Champion a transformative customer education initiative, focusing on self-serve training and scalable learning resources to empower Neos users while driving retention and growth through strategic part...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$127K - $237K *

Join a dynamic team driving audience strategy, measurement, and automation in retail media. Collaborate across departments to enhance advertiser value and establish cohesive data practices. Lead initi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$75K - $90K *

Join a team that's dedicated to driving strategic account growth through consultative sales and relationship management in a fully remote environment, ensuring client satisfaction and revenue expansio...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.