Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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1
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$247K - $366K *

Transform your career by leading a dynamic team focused on leveraging data to enhance member engagement and retention. Collaborate across departments to shape strategic initiatives, driving innovation...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $121K *

Champion training initiatives to empower customers in maximizing value from our platform. Drive measurable success through innovative, scalable educational programs, enhancing knowledge across diverse...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$155K - $240K *

Champion customer success for a cloud security organization, driving adoption, retention, and expansion. Lead a global team to ensure strategic partnerships and guide product direction through custome...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$238K - $297K *

Drive innovative managed services by leading a global team, engaging partners, and developing MSP-ready offers that transform product capabilities into valuable service solutions...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Accelerate growth in the Life Sciences sector by leading sales teams, strategizing market approaches, and fostering strong client relationships to achieve ambitious sales goals and drive overall busin...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$200K - $258K *

Lead a senior development team in creating AI-driven sales agents that enhance seller productivity through next-best-action guidance, collaborating with cross-functional teams to integrate technology...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in expanding and retaining Enterprise Memberships while managing relationships with C-suite executives to drive growth and renewals. Collaborate with cross-functional teams to ensure m...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $230K *

Optimize organizational clarity and alignment between Product, Engineering, and Data to transform strategy into measurable business impact, driving cross-functional collaboration and effective communi...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $175K *

Optimize the full customer transaction lifecycle while leading a high-performing team. Drive collections, ensure accuracy in billing and cash application, and deliver insights through executive-level...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$162K - $287K *

Develop go-to-market strategies that drive product success through creative insights and analytical rigor. Collaborate across teams to enhance brand messaging, analyze performance data, and optimize i...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$99K - $124K *

Unlock potential by driving the creation and maintenance of Gainsight CSP content, ensuring seamless integration across marketing and RevOps. Lead quality assurance, collaborative workflows, and repor...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$178K - $285K *

Unlock potential by driving sales of infrastructure software and services across a defined region. Collaborate with client accounts and internal teams to create integrated solutions while advocating f...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $150K *

Transform client success and elevate service delivery for Oracle Cloud clients by building strategic relationships, driving measurable outcomes, and enhancing value across your portfolio while collabo...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$152K - $200K *

Manage a diverse client portfolio, driving success and growth while ensuring top-tier service delivery and relationship management. Collaborate with teams to maximize client values, acting as a truste...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Champion enterprise sales by driving, managing, and closing new client relationships within the financial services industry, leveraging strong sales skills and industry knowledge to expand business op...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Advance product strategy by leading a team of Product Owners to deliver scalable solutions. Champion Agile practices and connect business needs with operational objectives in partnership with key stak...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Deliver exceptional customer success as you lead a team to optimize strategic engagement, driving value realization and long-term relationships in a fast-paced healthcare technology environment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Elevate client satisfaction as you drive adoption and manage relationships in audiovisual solutions. Ensure delivery compliance, proactive support, and identify growth opportunities for clients to max...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$139K - $213K *

Shape the future of enterprise sales by driving strategic client success and exceeding expectations within your territory through innovative technology solutions and strong relationship management...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$104K - $165K *

Lead transformational initiatives as a program operations expert, bridging product strategy and execution. Drive impactful solutions for a portfolio serving over 1,200 higher education partners, foste...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Unlock your potential as you enhance customer relations, manage implementations, and drive growth across our dynamic organization. Collaborate with various teams to improve customer experiences in a r...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $100K *

Partner with us to optimize CRM and marketing automation strategies, driving measurable B2B campaigns and enhancing audience engagement through effective data and segmentation practices across Salesfo...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$98K - $147K *

Champion customer success by optimizing clinical tool use, ensuring renewals, and expanding utilization across assigned accounts; drive continuous improvement and maintain relationships with clinical...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$134K - $149K *

Transform marketing operations by enhancing CRM systems and automation, ensuring alignment between teams to optimize family and provider engagement throughout the application process while leveraging...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$119K - $169K *

Lead customer insights initiatives to drive product strategy and marketing alignment. Engage with stakeholders, analyze feedback, and present actionable insights that enhance customer experience and i...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.