Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$80K - $85K *

Engage with post-sale clients to drive retention and expansion initiatives, enhancing relationships and maximizing growth opportunities. Demonstrate analytical prowess and strategic client management...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$130K - $180K *

Accelerate progress at the intersection of Sales, Marketing, and Customer Experience. Lead revenue operations to enhance forecasting, integrate AI solutions, and optimize processes, driving scalable g...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$157K - $200K *

Innovate sales strategies and drive revenue growth as a dynamic leader. Guide, develop, and scale a high-performing SaaS sales team while achieving personal quotas. Focus on maximizing customer value...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $130K *

Empower market strategies by driving compelling product narratives, positioning, and go-to-market success for a diverse product portfolio while collaborating cross-functionally to enhance customer und...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $250K *

Manage a talented team to drive growth in Consulting Account Management, focusing on strategy, client success outcomes, and system efficiencies while cultivating strong relationships with key stakehol...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $190K *

Champion a state-based mental health practice, leading operations and a diverse clinical team. Drive patient access and quality care for thousands of children, while maintaining a strong connection to...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$134K - $201K *

Inspire growth as you lead a team of Customer Success Managers to drive retention, enhance product adoption, and build strategic customer partnerships while fostering a culture of accountability and i...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$243K - $307K *

Lead the transformation of clinical quality at a strategic level, ensuring accountability for program integrity, safety, and analytics, while guiding cross-functional teams towards improving healthcar...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $130K *

Help us streamline revenue operations and enhance pricing accuracy. You'll optimize CRM systems, manage data hygiene, and ensure effective billing processes. Collaborate with Sales, Finance, and Custo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$127K - $155K *

Lead the charge in participant retention strategies for clinical trials, ensuring data integrity and minimizing dropout rates through proactive interventions and real-time monitoring of compliance and...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Empower client success by managing anesthesia accounts, ensuring satisfaction, and optimizing performance through proactive problem-solving and effective communication with clients and teams...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Shape the future of client relations by building partnerships and enhancing service delivery. Drive program success with your strategic mindset and effective project management skills in a dynamic hea...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $140K *

Lead and manage the delivery of pharmaceutical data solutions, driving successful project execution and client satisfaction through robust project management and analytics across data aggregation and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$180K - $250K *

Champion the future of demand generation by leading a multi-million-dollar strategy that transforms AI-driven marketing into measurable revenue outcomes while fostering a high-performing team in a ful...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $150K *

Lead and drive growth in the US educational market. Own revenue performance, manage a high-performing sales team, and execute customer acquisition strategies for pipeline development and deal closure...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $190K *

Shape the future of customer engagement by leading a dynamic team to drive success, deepen relationships, and deliver exceptional value through strategic oversight in a fast-paced healthcare technolog...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$220K - $400K *

Transform the future of data activation by leading engineering initiatives in a no-code environment. Shape product development, enhance team performance, and drive recruitment while tackling innovativ...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Elevate customer success by leading a Sales Engineering team focused on driving revenue through technical excellence, strategic engagement, and cross-functional collaboration in complex sales environm...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$90K - $130K *

Champion a vibrant People function in this hands-on role focusing on HR operations, compliance, and employee engagement within a high-growth technology environment. Lead initiatives that drive structu...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K *

Join a team that's poised for growth; lead product management, team building, and strategic decisions for a multi-product portfolio while balancing hands-on execution and P&L ownership in a dynamic ma...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$210K - $250K *

Unlock potential by bridging product vision with sales strategy, driving engagement, and market positioning. Lead efforts in product evangelism and strategy shaping to enhance customer interactions an...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$232K - $293K *

Lead a high-performing team focused on strategic technical engagement with partners. Drive co-innovation and ensure successful integrations while collaborating across functions to achieve technical ex...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Join a team that's redefining customer success in North America! You'll manage a diverse portfolio, lead onboarding, enhance customer engagement, and drive growth through upsells in a collaborative, i...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Empower the Customer Success organization by leading a comprehensive learning and development strategy, enhancing onboarding, ongoing training, and communication to drive operational effectiveness acr...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$116K - $151K *

Elevate your career by leading the SMB sales team to drive revenue growth and optimize high-velocity sales processes. You'll develop talent, ensure accountability, and improve operational performance...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.