Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$125K - $150K *

Transform client success by leading implementation and education across multiple financial product lines, ensuring high-quality outcomes and a self-sufficient client base through strategic oversight a...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Transform product management by leading a talented team, driving AI adoption, and aligning strategies to deliver customer-focused outcomes while nurturing a culture of accountability and continuous im...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$155K - $185K *

Drive client relationships and strategic initiatives in a dynamic environment, leading a team to deliver innovative, data-driven solutions that align with client goals across multiple channels. Foster...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$125K - $130K *

Lead the development and execution of product marketing strategies to position our educational platform effectively, ensuring alignment across sales and marketing teams while driving customer advocacy...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Transform your career by driving strategic partnerships in healthcare. Leverage your extensive relationships within benefits consulting to influence and expand business opportunities while collaborati...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Drive your career forward by managing enterprise accounts across diverse industries. Collaborate with cross-functional teams to enhance customer success, renewals, and expansion opportunities while le...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$386K - $500K+*

Shape the future of workplace communication by leading our SMB and Commercial Sales teams. Drive strategy and revenue performance while developing talent and building a culture of accountability and e...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Transform enterprise application support by leading cross-functional teams to enhance performance, implement innovative solutions, and ensure system reliability. Drive strategic initiatives that eleva...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$201K - $251K *

Elevate employee experience through strategic global benefits management. Lead design and governance of diverse programs while partnering with cross-functional teams to ensure competitive and sustaina...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Manage and lead complex technical programs across cross-functional teams, ensuring high-quality delivery against business objectives while fostering collaboration and mentorship, with a global impact...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Drive partner ecosystem growth by defining strategy, activating new partners, and boosting partner-sourced revenue. Collaborate across teams and implement operational programs to ensure measurable res...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$132K - $182K *

Join us to drive the strategic growth of large Canadian merchant partnerships, orchestrating cross-functional teams and managing key relationships to achieve success metrics and deliver impactful fina...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$200K - $235K *

Drive product excellence by owning the lifecycle and security of high-performance client SaaS platforms hosted on AWS. Lead a dedicated team to optimize operations, ensure compliance, and deliver seam...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $140K *

Lead the charge in transforming client data into strategic insights, enabling informed decisions that drive growth. Collaborate cross-functionally to deliver tailored solutions that strengthen client...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$185K - $200K *

Empower your consulting career by leading strategic digital transformations for enterprise clients. Drive growth, enhance client relationships, and ensure delivery excellence in a dynamic, high-impact...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$135K - $160K *

Join a dynamic team to drive the 24x7 reliability of production data services, ensuring operational excellence through hands-on technical leadership, incident management, and continuous improvement ac...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Champion growth strategies to drive business expansion through innovative online and offline experiments. Leverage your expertise to own initiatives, optimize budgets, and deliver measurable results i...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Lead customer success by managing accounts, driving program adoption, and building meaningful relationships to achieve financial goals and enhance the mission of saving lives through the RQI Portfolio...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Drive customer success through account management, best practices sharing, and consultative implementation, impacting healthcare outcomes while building long-lasting relationships and ensuring custome...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Champion customer success by managing accounts, driving RQI Portfolio adoption, and building lasting relationships. Utilize consultative approaches to achieve financial goals while ensuring customer e...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Drive customer success by managing accounts, achieving sales targets, and implementing RQI Portfolio solutions to enhance hospital systems, ensuring engagement and retention through meaningful relatio...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$149K - $224K *

Champion growth initiatives to drive membership and enrollment across four key markets, leveraging data-driven strategies and cross-functional collaboration to optimize performance and market expansio...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $140K *

Join a team that's at the forefront of innovative Email & SMS Marketing, leading client strategies, optimizing campaigns, and fostering team development, while driving insightful, data-driven decision...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Business Services

$100K - $136K *

Elevate customer success by building and leading a new function from the ground up, owning the complete customer lifecycle and developing scalable systems to enhance client engagement and satisfaction...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$99K *

Help us empower partners by maximizing their experience with our technology products. You'll build lasting relationships, provide tailored support, and guide partners through the onboarding process, e...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.