Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$190K - $230K *

Lead and optimize the enterprise data strategy, unifying diverse data layers to enhance AI capabilities, governance, and commercial data products. Drive team success while ensuring data integrity and...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $220K *

Lead the charge in defining and executing enterprise data strategy, unifying diverse data layers to support AI-driven product features and governance, while driving collaboration across teams to enhan...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$152K - $202K *

Grow organizational impact by leading strategic transformations and aligning executive priorities. Engage with senior leaders to drive decision-making, operational discipline, and high-performance out...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$130K - $160K *

Innovate and drive growth in the CPG and retail ecosystem by designing product-led acquisition strategies, fostering community engagement, and optimizing marketing operations to scale user activation...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$96K - $134K *

Lead the design and execution of digital customer journeys, ensuring seamless transitions from trial to full adoption. Utilize data-driven insights to enhance customer engagement and drive product val...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $135K *

Shape the future of media analytics as you drive innovative reporting and optimization strategies for omnichannel clients, translating data into actionable insights that enhance campaign performance a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Champion revenue growth by building strategic partnerships within agencies and consulting firms. Take ownership of pipeline, driving direct sales and co-selling initiatives while collaborating across...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $110K *

Transform the customer journey by managing a portfolio of mid-market accounts. Deliver strategic guidance, drive retention and expansion, and ensure customer success on the OnitX platform while collab...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock your potential by leading a global Technical Account Management team to enhance customer success, optimize platform usage, and ensure measurable value delivery through strategic partnerships an...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Transform client relationships by leading a dedicated team and managing a key portfolio. Drive product adoption, enhance satisfaction, and ensure retention through strategic engagement and operational...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$160K - $200K *

Unlock the potential of enterprise sales as you cultivate senior client relationships, drive strategic expansion, and embed innovative solutions at the C-suite level to fuel long-term growth and trans...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$64K - $108K *

Drive customer success by maximizing the value of athenahealth solutions, enhancing satisfaction and product adoption across various healthcare accounts while fostering strong relationships and delive...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Champion strategic resourcing by analyzing data and leading staffing initiatives. Drive operational efficiency, manage complex workforce demands, and enhance financial performance while fostering grow...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$101K - $168K *

Champion growth by managing a key portfolio of enterprise merchants, driving expansion initiatives and strengthening executive relationships while collaborating across teams to enhance operational exc...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Shape revenue growth by leading key account management and driving sales excellence. Collaborate across teams to enhance client relationships while overseeing strategic operations and achieving sales...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$225K - $250K *

Engage with Sales leaders to strategize and execute initiatives that boost performance, drive efficiency, and ensure alignment with business objectives across the Americas, while serving as a trusted...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$145K - $156K *

Champion operational excellence as a regional leader driving KPIs and scaling high-performing teams. Collaborate cross-functionally to enhance service delivery and implement standardized workflows acr...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$80K - $100K *

Partner with us to enhance customer experience through technical support and documentation. This role involves troubleshooting, collaborating with engineering, and driving process improvements in a fa...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$122K - $192K *

Transform customer success through tailored AI solutions. Collaborate with enterprise teams, driving measurable adoption of Atlassian's Rovo platform. Enhance workflows by deploying custom agents, ena...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Transform healthcare service delivery by leading teams to optimize client satisfaction, compliance, and operational efficiency in a dynamic, growth-oriented environment focused on best practices and c...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $118K *

Transform healthcare outcomes by leading strategic customer success programs in New Mexico. Guide a dedicated team to ensure effective implementations and drive stakeholder engagement for success acro...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $195K *

Empower life and annuity carriers through technology-based solutions by leveraging your extensive network and expertise to drive new business and underwriting sales, from prospects to closed deals in...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$144K - $294K *

Champion a culture of innovation as a strategic partner to senior leaders, driving organizational design, workforce strategies, and AI-led insights to foster high-performing, engaged teams in a fast-p...

US-AnywhereRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$175K - $190K *

Lead strategic initiatives to drive growth by cultivating relationships with the Consultant community. Collaborate with sales and marketing to maximize opportunities, translating complex industry insi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$133K - $173K *

Innovate retention strategies by leading a transformative renewals motion that drives revenue growth, enhances customer experience, and simplifies processes through data-driven decision-making and sca...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.