Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$120K - $180K *

Lead the charge in driving account growth and AI transformation by engaging CXOs, achieving double-digit growth, and expanding service offerings while fostering strong relationships across key account...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $200K *

Lead the charge in cybersecurity client engagements by driving growth through trusted advisor relationships at the C-suite level, aligning strategic solutions with client needs to enhance enterprise s...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$150K - $200K *

Unlock new growth opportunities by leading C-suite consultative sales in cybersecurity. Collaborate with senior stakeholders to position innovative solutions, drive revenue, and establish EPAM as a tr...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$108K - $184K *

Optimize provider network operations while guiding strategic initiatives across divisions. Lead performance monitoring for key areas, ensuring compliance and efficiency while enhancing provider relati...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$90K - $120K *

Transform customer relationships by driving success in technical adoption and ensuring optimal product value realization. Work collaboratively across teams to foster growth, retention, and impactful e...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$108K - $184K *

Transform provider network operations by leading strategic initiatives and ensuring compliance across divisions. Collaborate cross-departmentally to enhance performance metrics and provider satisfacti...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $130K *

Join a dynamic team focused on ensuring strategic enterprise customers realize maximum value and success. Drive customer engagement, build relationships with senior stakeholders, and manage risk for m...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $185K *

Drive retention strategy across sectors by building relationships, implementing best practices, and fostering collaboration to enhance client account health, improve contract renewals, and achieve mea...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$65K - $98K *

Launch exceptional customer success strategies by managing high-volume accounts, educating clients on products, and building long-term relationships in a dynamic SaaS environment. Drive adoption and o...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's committed to enhancing customer success by managing relationships, driving product adoption, and optimizing the customer lifecycle for strategic clients while leveraging data insigh...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$169K - $298K *

Pioneer new business lines in a fast-growing consumer market. Drive strategies from concept to revenue, collaborating across teams. Embrace hands-on operation to scale innovative solutions that levera...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Lead the charge in driving client success through strategic account management, mentoring a high-performing team, and enhancing long-term partnerships. Collaborate cross-functionally to deliver except...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$92K - $100K *

Manage the renewal process for partner channels, focusing on revenue protection and partner health. Collaborate with stakeholders to drive adoption, mitigate risks, and ensure high retention rates acr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the Service organization to drive exceptional member experiences, optimize operations, and strengthen relationships in a luxury environment while ensuring high standards and continuous improvemen...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$120K - $150K *

Champion customer success by leading a top-tier Account Management team to drive retention and growth. Collaborate cross-functionally to develop strategic initiatives, foster relationships, and enhanc...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$118K - $219K *

Drive innovation and strategy in Life New Business and Underwriting solutions, leading cross-functional teams to develop and commercialize products that enhance growth and market influence in the Life...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Empower client success by nurturing relationships and driving growth opportunities. Collaborate closely with internal teams to ensure client satisfaction and deliver impactful solutions within the hea...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Join a team that's redefining travel agency partnerships by driving strategic growth, managing program execution, and enhancing agent engagement. Collaborate across functions to optimize processes and...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$144K - $241K *

Champion the strategic direction of the product portfolio, leading teams to define, develop, and enhance innovative solutions while ensuring alignment with market demands and business objectives acros...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$140K - $180K *

Build a world-class technical support team, driving operational excellence and innovative problem-solving across cloud environments while collaborating closely with engineering to enhance service deli...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$85K - $142K *

Lead strategic customer initiatives to enhance satisfaction and retention by optimizing our pharmacy technology solutions. Collaborate with clients to provide expert guidance, conduct training, and st...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$113K - $149K *

Shape the future of product training by designing and delivering customer-centric programs. Collaborate with stakeholders to optimize engagements and improve operational processes, ensuring a high-qua...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$190K - $215K *

Transform commercial growth through strategic leadership and operational excellence, driving integrated revenue initiatives. Collaborate with cross-functional teams to enhance client engagement, optim...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$200K - $225K *

Lead transformative growth strategies for North America Open Enrollment initiatives. Partner cross-functionally to optimize commercial performance, enhance client engagement, and drive revenue growth...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Business Services

$211K - $290K *

Lead the charge in driving growth and innovation in payer solutions. Oversee P&L performance, manage diverse teams, and enhance client engagement while expanding market presence in advanced healthcare...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.