Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$120K - $145K *

Accelerate your career by leading client partnerships and strategic initiatives in the healthcare advertising sector. Drive account growth, oversee execution, and ensure exceptional client experiences...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$115K - $135K *

Lead the charge in driving strategic client partnerships and innovative solutions. Cultivate relationships, manage cross-functional teams, and execute impactful initiatives to deliver measurable busin...

4 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$115K - $135K *

Join as a strategic leader facilitating strong client relationships, driving impactful initiatives, and collaborating with cross-functional teams to deliver innovative creative solutions while alignin...

4 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$140K - $175K *

Take ownership of strategic client relationships and drive growth by delivering exceptional programs. Collaborate with internal teams to ensure flawless execution while maintaining high standards and...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $95K *

Empower a dedicated team by managing service operations and customer relations while driving growth across multiple routes. Oversee team development, compliance, and ensure operational efficiency to e...

1 week ago

  •   Less than 5 years exp.  •   Food & Beverages

$105K - $140K *

Champion technical production efforts for live entertainment shows, overseeing development, installation, and operational success while coordinating with various partners to ensure compliance and deli...

2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $180K *

Advance your career by leading and managing the strategic intellectual property functions, aligning IP initiatives with business objectives while ensuring robust protection and enforcement of IP asset...

2 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$190K - $200K *

Grow your career with a dynamic leadership role overseeing regional operations, driving strategic growth, and fostering talent development while ensuring operational excellence across multiple sites f...

Today

  •   8 - 10 years exp.  •   Transportation

$190K - $200K *

Lead operational excellence in a vast region, driving strategic initiatives and talent development to enhance profitability and customer satisfaction while fostering a collaborative work environment a...

Today

  •   8 - 10 years exp.  •   Transportation

$136K - $189K *

Lead the development of compelling sales narratives that empower teams to effectively engage C-suite executives, driving revenue growth through strategic alignment and impactful enablement tools...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$136K - $189K *

Drive business impact by enabling sales teams with compelling narratives and tools. Collaborate with various departments to ensure alignment and effectiveness in engaging senior executives for enterpr...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$136K - $189K *

Drive sales and services enablement initiatives that enhance C-suite engagement through strategic messaging, tools, and insights, ensuring commercial success and strong execution across teams to win a...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$136K - $189K *

Inspire sales success by equipping teams with compelling narratives and tools, fostering collaboration across departments to engage C-suite executives and drive revenue. This strategic role blending h...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Shape the future of our sales strategy, driving growth in mid-market and webinar sales by leading a dynamic team, implementing effective coaching, and designing innovative outbound approaches to enhan...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Innovate supply chain strategies as you lead production planning across a multi-site network. Drive capacity optimization and process efficiency while ensuring top-tier customer service and collaborat...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Develop and lead production planning across a multi-site manufacturing network, optimizing schedules and capacity. Collaborate with cross-functional teams to enhance efficiency and customer service wh...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's redefining transport strategy and operations! Oversee inbound and outbound logistics, optimize fleet management, ensure compliance, and lead performance enhancement initiatives for...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$180K - $244K *

Join a dynamic team to drive product strategy and innovation in DNS services. Oversee market opportunities, collaborate with partners, and lead product development to enhance offerings within competit...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$86K - $124K *

Champion operational excellence at our distribution center by leading the Facilities team in maintenance and repairs of automated systems, enhancing reliability, and ensuring efficiency for optimal pe...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the sales initiatives for our Lifetime Services division, driving revenue growth while fostering customer relationships and developing strategic sales plans. Oversee a team of technical sales pro...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Accelerate operational growth by leading complex transportation processes, building effective teams, and implementing robust systems to ensure smooth operational performance across multiple functions...

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$160K - $200K *

Lead IT strategy execution across the Americas, aligning operations with global priorities. Oversee a highly integrated team, enhancing performance, driving digital transformation, and supporting regi...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $180K *

Champion client success by managing account operations, fostering relationships, and aligning agency work with brand objectives. Drive strategic insights through collaboration and proactive engagement...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Lead the charge in managing key client relationships, ensuring project success and strategic alignment across creative, digital, and analytics disciplines. Foster trust, deliver insights, and drive im...

3 days ago

  •   8 - 10 years exp.  •   Media

$90K - $140K *

Lead the charge in cultivating client partnerships by leveraging strategic insights and creative solutions. Drive accountability within the team and ensure exceptional service delivery, profitability...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.