Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$80K - $95K *
Lead the charge in optimizing warehouse operations, coaching teams, and driving excellence in a high-volume distribution environment. Collaborate with managers to enhance productivity and ensure excep...
1 week ago
$80K - $95K *
Empower operational excellence by leading a high-volume distribution center. Drive team performance and enhance service delivery while fostering a culture of safety and continuous improvement in a dyn...
1 week ago
$100K - $120K *
Shape the future of customer experience by leading a team dedicated to delivering exceptional service and fostering a culture of excellence, accountability, and growth within a luxury environment...
1 week ago
$110K - $130K *
Elevate quality standards by leading the Quality Management System, ensuring compliance with FAA regulations and driving continuous improvement across engineering, manufacturing, and certification act...
4 weeks ago
Global Accounts Sales Director
$150K - $180K *
Pioneer strategic engagement with high-value global customers, driving revenue growth and strengthening executive relationships. Lead a high-performing sales team to expand our footprint in enterprise...
3 weeks ago
Senior Director, US Medical & Pharmacy
$170K - $200K *
Unlock potential by leading global Benefits programs that enhance employee experience and align with corporate strategies. Drive innovation and collaboration across teams to deliver competitive, equit...
Reposted yesterday
$110K - $130K *
Transform manufacturing operations by setting strategic direction, enhancing systems, and developing leaders. Drive continuous improvement and collaboration across functions to achieve safety, quality...
3 days ago
$110K - $130K *
Lead the charge in transforming manufacturing operations by setting strategic direction, enhancing systems, and developing leaders to drive continuous improvement and operational excellence across mul...
Reposted 3 days ago
$105K - $160K *
Join a team that's dedicated to delivering exceptional client service while leading a dynamic Client Service team. Drive strategic initiatives, enhance operational efficiency, and foster strong client...
1 week ago
$105K - $160K *
Champion a high-performing Client Service team, ensuring exceptional service delivery and compliance in credit and financial products. Lead, motivate, and develop team members while driving strategic...
1 week ago
Director, Materials and Inventory
$120K - $145K *
Pioneer the future of materials and inventory management, ensuring optimal flow and accuracy across multiple sites. Lead a data-driven team to enhance production efficiency and support strategic growt...
1 week ago
Director, Technical Products and Operations
$200K - $235K *
Lead the charge in managing client-facing SaaS products on AWS, ensuring operational excellence, security compliance, and performance optimization while overseeing a dedicated team. Drive innovation a...
Reposted 2 weeks ago
Director, Technical Products and Operations
$200K - $235K *
Elevate operational excellence by leading end-to-end management of client-facing AWS SaaS products, ensuring security, compliance, and optimization while directly engaging in architecture and support...
Reposted 2 weeks ago
Director, Technical Products and Operations
$200K - $235K *
Drive product excellence by owning the lifecycle and security of high-performance client SaaS platforms hosted on AWS. Lead a dedicated team to optimize operations, ensure compliance, and deliver seam...
Reposted 2 weeks ago
Director, Technical Products and Operations
$200K - $235K *
Join a team that's committed to optimizing and securing our AWS-hosted SaaS platforms, ensuring compliance and performance. Take on hands-on leadership in architecture, operations, and product reliabi...
Reposted 2 weeks ago
Director Category Management - Broadband
$125K - $150K *
Lead strategic initiatives in Outside Plant Broadband management, optimizing product performance, pricing, and inventory. Collaborate across teams to enhance sales enablement and vendor partnerships...
2 days ago
Associate Director, Customer Master - Commercial Business Owner
$137K - $235K *
Lead the charge in shaping customer master data strategy, connecting cross-functional teams to ensure trusted information drives commercial success and operational excellence in the pharmaceutical ind...
1 week ago
Associate Director, Customer Master - Commercial Business Owner
$137K - $235K *
Take ownership of customer master data strategy, aligning commercial functions to ensure trusted information and effective governance. Drive cross-functional collaboration to enhance data quality and...
1 week ago
Director, Technical Products and Operations
$200K - $235K *
Drive the management, operation, and security of client-facing SaaS products hosted on AWS. Be a hands-on leader, ensuring platform performance, compliance, and continuous product improvement while su...
Reposted 2 weeks ago
$150K - $180K *
Drive commercial growth and performance across the Americas, leading a diverse team to enhance customer relationships, optimize product launches, and execute strategic initiatives for sustained profit...
1 week ago
$110K - $184K *
Champion cross-functional alignment and operational excellence within the MarTech product organization, driving strategic priorities into coordinated execution while mentoring junior team members and...
2 weeks ago
$110K - $184K *
Drive cross-functional alignment and operational excellence in a dynamic MarTech environment. Lead strategic initiatives, facilitate decision-making, and mentor junior team members to enhance product...
2 weeks ago
$110K - $184K *
Unlock your potential by driving cross-functional alignment and operational excellence in a dynamic MarTech environment. Lead strategic initiatives, facilitate collaboration, and enhance product opera...
2 weeks ago
$110K - $184K *
Lead the charge in optimizing product operations by driving cross-functional alignment and facilitating strategic execution across teams. Leverage your expertise to enhance processes, mentor junior st...
2 weeks ago
$110K - $184K *
Lead cross-functional alignment and operational excellence in a dynamic MarTech environment. Drive strategic initiatives, facilitate decision-making, and mentor junior team members to enhance product...
2 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.