Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$90K - $120K *

Lead a dynamic operations team to optimize shipping and assembly, ensuring exceptional customer service and operational efficiency in fulfilling complex rehabilitation technology orders across diverse...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $115K *

Lead a dynamic Customer Care team to enhance processes and deliver exceptional customer experiences, ensuring alignment with business goals and fostering professional growth in a hybrid work environme...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $115K *

Lead the charge in enhancing customer care operations, focusing on building a high-performing team that delivers unparalleled service. Drive process improvements, set strategic goals, and foster profe...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Lead the charge in driving sales and operational success within a dynamic branch. Act as a Player/Coach, managing key client relationships while mentoring a high-performing sales team to exceed revenu...

Today

  •   8 - 10 years exp.  •   Business Services

$105K - $110K *

Join us to lead the Conference Services team, enhancing guest experiences by managing operations, staff, and vendor relationships while ensuring exceptional service delivery and successful event execu...

5 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$165K - $170K *

Elevate digital strategy by managing the product lifecycle across diverse channels. Lead cross-functional teams to innovate, analyze performance, and drive profitability in an AI-driven environment. C...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Join a team that's dedicated to fostering technical excellence firm-wide. This senior leadership role requires a blend of expertise in construction details and people management to innovate and mainta...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$165K - $170K *

Transform the digital channels portfolio by leading cross-functional projects and strategies while managing financial performance and product lifecycles. Leverage AI tools and data analytics to drive...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$200K - $240K *

Champion a diverse portfolio of commercial contracts while advising on legal matters. Collaborate with cross-functional teams to support innovative solutions, ensuring compliance and optimal outcomes...

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$165K - $197K *

Shape the future of supply chain operations by leading demand planning, supply management, and analytics across multiple sites. Drive strategic decision-making and optimize fulfillment performance to...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$117K - $190K *

Champion customer success by leading operations and program management for strategic accounts, ensuring seamless onboarding and optimal workflow to drive growth and retention in a dynamic production p...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Business Services

$70K - $95K *

Elevate your career by leading sales strategies and community outreach initiatives. Engage with families, create meaningful connections, and drive occupancy through innovative marketing and excellent...

2 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$100K - $130K *

Lead and elevate quality initiatives across manufacturing processes, ensuring superior product standards and customer satisfaction while fostering a culture of continuous improvement and operational e...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Tackle business growth by leading customer strategies and driving revenue gains. Collaborate with cross-functional teams to align innovative solutions with customer needs, leveraging industry insights...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $213K *

Optimize strategic partnerships by managing a portfolio of utility and municipal accounts, driving revenue growth through tailored engagement strategies and executive-level negotiations that deepen pa...

1 month ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $120K *

Transform business operations at a Utility-scale Renewable Energy Control Center. Collaborate with leadership to manage budgets, optimize processes, and ensure compliance with regulations, while enhan...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$130K - $180K *

Join us to lead a dynamic inside sales team, driving strategy and execution across multiple channels, enhancing sales performance, and fostering talent development in a fast-paced fintech environment...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$97K - $146K *

Oversee supply chain management initiatives, driving procurement effectiveness and efficiency, while leading a team to optimize inventory control and cost savings through strategic analysis and collab...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$112K - $177K *

Champion our branch strategy and drive agency performance, leading initiatives to grow success through effective planning, relationship-building, and a focus on measurable goals in the insurance secto...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$126K - $140K *

Lead the charge in driving profitable business growth by managing sales teams, developing strategic plans, and fostering strong customer relationships within your district...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$75K - $180K *

Join an innovative team as you lead impactful communications strategies, drive client success, and craft compelling narratives for global audiences, focusing on sustainability and agriculture across v...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$191K - $255K *

Join a team that's redefining HR experiences across global regions by leading a high-performing HR Experience Partner group. Shape employee and manager interactions, drive program effectiveness, and e...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$84K - $125K *

Drive client satisfaction and revenue growth by managing multiple client accounts, fostering relationships, and executing sales initiatives. Utilize resources effectively to maintain market share and...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $180K *

Grow your career by driving sales strategies and expanding market share in the Enterprise and Data Center sectors. Leverage your experience in NAND storage solutions to build strong client relationshi...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Lead the charge in operational leadership, driving growth and performance across trades. Build a high-performing team, maintain compliance, and partner with ownership to enhance services and ensure cu...

1 month ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.