Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$80K - $95K *

Lead the charge in optimizing warehouse operations, coaching teams, and driving excellence in a high-volume distribution environment. Collaborate with managers to enhance productivity and ensure excep...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Empower operational excellence by leading a high-volume distribution center. Drive team performance and enhance service delivery while fostering a culture of safety and continuous improvement in a dyn...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Shape the future of customer experience by leading a team dedicated to delivering exceptional service and fostering a culture of excellence, accountability, and growth within a luxury environment...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Elevate quality standards by leading the Quality Management System, ensuring compliance with FAA regulations and driving continuous improvement across engineering, manufacturing, and certification act...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $180K *

Pioneer strategic engagement with high-value global customers, driving revenue growth and strengthening executive relationships. Lead a high-performing sales team to expand our footprint in enterprise...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $200K *

Unlock potential by leading global Benefits programs that enhance employee experience and align with corporate strategies. Drive innovation and collaboration across teams to deliver competitive, equit...

Reposted yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Transform manufacturing operations by setting strategic direction, enhancing systems, and developing leaders. Drive continuous improvement and collaboration across functions to achieve safety, quality...

3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Lead the charge in transforming manufacturing operations by setting strategic direction, enhancing systems, and developing leaders to drive continuous improvement and operational excellence across mul...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$105K - $160K *

Join a team that's dedicated to delivering exceptional client service while leading a dynamic Client Service team. Drive strategic initiatives, enhance operational efficiency, and foster strong client...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $160K *

Champion a high-performing Client Service team, ensuring exceptional service delivery and compliance in credit and financial products. Lead, motivate, and develop team members while driving strategic...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Pioneer the future of materials and inventory management, ensuring optimal flow and accuracy across multiple sites. Lead a data-driven team to enhance production efficiency and support strategic growt...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $235K *

Lead the charge in managing client-facing SaaS products on AWS, ensuring operational excellence, security compliance, and performance optimization while overseeing a dedicated team. Drive innovation a...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Elevate operational excellence by leading end-to-end management of client-facing AWS SaaS products, ensuring security, compliance, and optimization while directly engaging in architecture and support...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Drive product excellence by owning the lifecycle and security of high-performance client SaaS platforms hosted on AWS. Lead a dedicated team to optimize operations, ensure compliance, and deliver seam...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Join a team that's committed to optimizing and securing our AWS-hosted SaaS platforms, ensuring compliance and performance. Take on hands-on leadership in architecture, operations, and product reliabi...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Lead strategic initiatives in Outside Plant Broadband management, optimizing product performance, pricing, and inventory. Collaborate across teams to enhance sales enablement and vendor partnerships...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$137K - $235K *

Lead the charge in shaping customer master data strategy, connecting cross-functional teams to ensure trusted information drives commercial success and operational excellence in the pharmaceutical ind...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$137K - $235K *

Take ownership of customer master data strategy, aligning commercial functions to ensure trusted information and effective governance. Drive cross-functional collaboration to enhance data quality and...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Drive the management, operation, and security of client-facing SaaS products hosted on AWS. Be a hands-on leader, ensuring platform performance, compliance, and continuous product improvement while su...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Drive commercial growth and performance across the Americas, leading a diverse team to enhance customer relationships, optimize product launches, and execute strategic initiatives for sustained profit...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $184K *

Champion cross-functional alignment and operational excellence within the MarTech product organization, driving strategic priorities into coordinated execution while mentoring junior team members and...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Drive cross-functional alignment and operational excellence in a dynamic MarTech environment. Lead strategic initiatives, facilitate decision-making, and mentor junior team members to enhance product...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Unlock your potential by driving cross-functional alignment and operational excellence in a dynamic MarTech environment. Lead strategic initiatives, facilitate collaboration, and enhance product opera...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Lead the charge in optimizing product operations by driving cross-functional alignment and facilitating strategic execution across teams. Leverage your expertise to enhance processes, mentor junior st...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Lead cross-functional alignment and operational excellence in a dynamic MarTech environment. Drive strategic initiatives, facilitate decision-making, and mentor junior team members to enhance product...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.