Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$116K - $145K *

Lead the charge in managing critical voice services operations, overseeing technical escalations and customer onboarding. Drive high-quality service delivery while leading multiple teams to resolve co...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$116K - $145K *

Transform operational excellence in Managed Services by leading technical escalation and customer onboarding teams. Drive high-quality service delivery across voice, networking, and security, ensuring...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$116K - $145K *

Lead the charge in managing critical voice services operations, overseeing technical escalations and customer onboarding. Drive high-quality service delivery while leading multiple teams to resolve co...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$116K - $145K *

Optimize operational excellence in Managed Services by leading technical escalation and onboarding teams. Drive high-quality service delivery across voice, networking, and security, ensuring seamless...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$116K - $145K *

Lead and innovate operational excellence in Managed Services, overseeing technical escalations and customer onboarding for voice services. Drive high-quality service delivery while managing multiple t...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$116K - $145K *

Transform managed services by leading technical escalation and onboarding teams. Drive high-quality service delivery across voice, SD-WAN, and security, ensuring operational excellence and customer sa...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$116K - $145K *

Lead a dynamic team to enhance operational excellence in managed services, focusing on technical escalations and customer onboarding for voice and security solutions. Drive high-quality service delive...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$116K - $145K *

Transform your career by leading critical operations in Managed Services. Drive technical escalations and customer onboarding for voice services while ensuring high-quality service delivery across mul...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$116K - $145K *

Elevate operational excellence by leading teams in technical escalations and customer onboarding for voice services. Drive high-quality service delivery and continuous improvement across managed servi...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$116K - $145K *

Elevate operational excellence by leading technical escalation and onboarding teams for voice services. Drive high-quality service delivery and continuous improvement across Managed Services, ensuring...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$85K - $100K *

Drive a high-performing customer service team, managing daily operations, enhancing efficiency, and resolving escalated issues to ensure exceptional service delivery and team development...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Champion a high-performing customer service team by managing daily operations, training leaders, and enhancing efficiency through strategic evaluations and prompt issue resolution...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Join a team that's dedicated to enhancing customer service excellence by leading and developing a high-performing department, driving efficiency, and resolving escalated issues to ensure top-notch ser...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Grow your career with a dynamic team as you lead customer service operations, enhance team performance, and drive efficiency improvements while resolving escalated issues in a supportive environment...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Drive cross-functional project execution for AI infrastructure deployment, coordinating resources and managing schedules to ensure timely delivery across multiple workstreams while aligning business o...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$100K - $120K *

Champion exceptional customer experiences by leading a dynamic team, driving strategic initiatives, and fostering a culture of continuous improvement to align with business goals and enhance operation...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion supply chain excellence by leading procurement strategies, managing supplier relationships, and ensuring compliance with aerospace standards. Drive inventory optimization and cross-functional...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion operational excellence in AI server repair, leading strategic initiatives, driving continuous improvement, and ensuring compliance while managing P&L and fostering cross-functional collaborat...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Grow your career with a dynamic role leading warehouse operations, ensuring efficient inventory management and distribution in a fast-paced environment while supervising a talented team to achieve ope...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $130K *

Drive operational excellence by leading the startup of a new fulfillment center, enhancing eCommerce processes, and building a high-performing team to achieve efficiency and client satisfaction in a f...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$153K - $181K *

Lead the charge in optimizing complex client portfolios through strategic transaction management. Collaborate with cross-functional teams to execute high-impact real estate initiatives, ensuring align...

New York, NYRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $145K *

Develop and lead a comprehensive customer support strategy across Payments, Clearinghouse, and Account Services, ensuring high service quality and operational excellence while fostering team growth an...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in enhancing customer support and shared services across Payments, Clearinghouse, and Account Services. Drive operational excellence, team development, and strategic initiatives to ens...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

The Director of Outside Sales is responsible for leading the sales team in the Kansas City office, focusing on maximizing performance and achieving strategic business goals. This role involves managin...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Transportation

$160K - $175K *

Shape the future of transportation operations by providing strategic leadership and oversight across Driver Operations, enhancing efficiency, safety, and financial performance while driving sustainabl...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.