Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.
As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.
In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.
$120K - $150K *
Elevate our benefits services by leading the optimization of programs for a large workforce. Collaborate with stakeholders to align health, welfare, and retirement strategies while ensuring compliance...
1 week ago
$100K - $130K *
Lead the charge in driving creative excellence and strategic vision within our design department. Oversee a diverse client portfolio, mentor a talented team, and innovate processes to elevate impactfu...
2 days ago
$90K - $115K *
Deliver exceptional leadership as you manage and mentor the Account Management Team, enhancing customer service operations and fostering cross-functional collaboration to ensure outstanding client exp...
1 week ago
$90K - $110K *
Grow your career with a dynamic team, leading customer service efforts to enhance satisfaction and drive business growth while managing a dedicated team and implementing strategic initiatives...
1 week ago
Senior Director - Contact Center Ops
$130K - $195K *
Shape high-impact contact center operations by driving strategy, performance, and improvement initiatives, ensuring quality customer experience and operational efficiency while collaborating across te...
2 weeks ago
$120K - $160K *
Join us to elevate security across a complex digital and distribution landscape, driving enterprise protection, product integrity, and assurance through strategic leadership and innovative solutions i...
Today
$120K - $150K *
Drive security excellence across distribution and digital commerce, leading critical functions in architecture, product security, and assurance. Champion risk management while fostering operational ef...
Today
$130K - $180K *
Shape your career by leading security strategies that drive growth in a complex distribution and digital commerce environment, ensuring robust protection and seamless integration across multiple platf...
Today
$130K - $180K *
Advance security services by defining and executing impactful strategies, leading cross-functional teams, and embedding risk management into digital and distribution operations while promoting operati...
Today
Director, Customer Service and Order Management, CSS North America
$120K - $150K *
Lead the charge in delivering exceptional customer experiences by aligning cross-functional teams with growth strategies and operational excellence. Drive performance, foster talent, and continuously...
3 weeks ago
Division Customer Service Manager
$75K - $95K *
Lead customer service operations, ensuring exceptional experiences by optimizing order management processes and fostering team collaboration. Drive operational excellence and continuous improvement wh...
1 week ago
$90K - $120K *
Lead cross-functional collaboration to enhance luxury customer fulfillment. Drive performance insights and operational efficiencies while ensuring service excellence and a seamless experience across a...
1 week ago
$90K - $120K *
Join a dynamic team as you drive operational alignment and enhance the luxury customer experience through analytics, collaboration, and process improvement, while addressing complex fulfillment challe...
1 week ago
$130K - $150K *
Lead strategic media initiatives across digital and traditional channels. Oversee cross-team collaboration and empower junior media professionals through training and development while ensuring progra...
2 weeks ago
$120K - $150K *
Lead the charge in optimizing our CRM strategy to enhance user engagement and support business growth. Collaborate cross-functionally to drive adoption, streamline processes, and deliver insightful an...
1 week ago
$151K - $201K *
Drive customer-centric initiatives by leading contact center operations, enhancing customer experience through actionable insights and technology. Collaborate with senior leadership to strategize impr...
2 weeks ago
$140K - $170K *
Champion operational excellence by leading initiatives that enhance efficiency, productivity, and compliance within manufacturing. Drive team performance and optimize processes to support growth objec...
1 week ago
$115K - $130K *
Transform your career by driving solutions in a dynamic operations role that connects logistics and technology across 42 locations to optimize Walmart supply chain performance and enhance operational...
1 week ago
Director, Commercial Operations & Enterprise Accounts
$204K - $380K *
Lead the charge in driving enterprise growth by integrating business development, channel strategy, and revenue operations. Partner with cross-functional teams to implement data-driven strategies for...
2 weeks ago
$120K - $150K *
Drive the sales organization towards success by leading strategic initiatives, developing teams, and aligning efforts with business objectives to foster market growth and sustainability while ensuring...
Yesterday
Director of Customer Operations
$100K - $130K *
Lead the charge in customer operations strategy and excellence, overseeing 30-50 team members. Drive service improvements and operational success while fostering partnerships across functions to enhan...
2 weeks ago
Sr Product Manager, Customer Experience
$100K - $130K *
Champion the delivery of innovative customer experience solutions, overseeing complex initiatives while collaborating across product, engineering, and operations. Make a direct impact on national rest...
1 week ago
Senior Director, Customer Care
$170K - $190K *
Shape the future of customer care by leading a luxury service organization. Oversee high-performing teams, drive metrics-based operations, and enhance the customer experience across all touchpoints to...
3 weeks ago
$85K - $90K *
Lead the charge in customer service and shipping management by ensuring top-notch communication, compliance, and operational excellence within the aerospace industry for customer satisfaction and time...
Yesterday
$168K - $210K *
Optimize your career by leading global supply chain planning initiatives. Drive strategic vision, enhance capabilities, and foster collaboration across divisions to ensure performance excellence and a...
3 weeks ago
What tasks does a Director, Customer Service handle?
A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.
What is the average salary for a Director, Customer Service?
While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.
How can I advance my career as a Director, Customer Service?
Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.