Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$200K - $275K *

Build high-performing teams, driving operational excellence in a 2.5M sq ft warehouse. Engage with employees on the floor and solve challenges to deliver superior service, ensuring productivity and sa...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$200K - $275K *

Lead the charge in optimizing high-volume distribution operations while nurturing talent and driving exceptional service standards, ensuring productivity and safety throughout a vast team and facility...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$92K - $110K *

Drive operational excellence by leading a high-volume warehouse, inspiring teams, and implementing data-driven improvements to achieve productivity and safety goals in a dynamic environment...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Shape the future of warehouse operations by leading large teams and driving productivity. Engage in hands-on coaching while overseeing daily functions in a high-volume distribution center to ensure ex...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Lead the charge in optimizing warehouse operations, coaching a team of 500+ employees. Collaborate closely to enhance productivity, safety, and service excellence within a vast 1.5 million square foot...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$88K - $105K *

Lead operations by collaborating on the warehouse floor, guiding a team of 500+ to deliver excellence in productivity, accuracy, and safety in a high-volume distribution environment with a focus on co...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Join a dynamic team to drive operational excellence in high-volume distribution. Lead and coach a large workforce on the warehouse floor, ensuring safety and productivity while implementing data-drive...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$90K - $110K *

Advance operational excellence at a high-volume distribution center, leading a team of 500+ employees. Drive performance, enhance productivity, and implement innovative solutions while engaging direct...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Drive operational excellence by leading a high-volume distribution team. Foster a culture of safety and productivity while coaching managers to enhance performance and delivery across our large-scale...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Transform warehouse operations by leading a large team in high-volume distribution. Focus on coaching, problem-solving, and driving operational excellence to ensure exceptional service and efficiency...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Drive operational excellence in a large-scale distribution center by leading hands-on teams, optimizing processes, and fostering a culture of safety and productivity to deliver exceptional service and...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $95K *

Pioneer operational excellence by leading hands-on distribution teams, driving efficiency, and enhancing service delivery in a high-volume warehouse environment. Shape a vibrant culture through coachi...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $200K *

Lead customer success initiatives to enhance post-implementation experiences, drive engagement, and ensure value realization across client accounts while managing a team dedicated to operational excel...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $100K *

Pioneer excellence in guest service management, enhancing satisfaction and driving financial performance across multiple departments while ensuring compliance and inspiring repeat visits...

3 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$134K - $168K *

Drive operational excellence in mobile services nationwide, enhancing performance, standardizing processes, and collaborating with cross-functional teams to ensure high-quality service delivery and st...

5 days ago

  •   8 - 10 years exp.  •   Transportation

$160K - $175K *

Elevate customer loyalty by leading a multi-channel service organization that drives engagement, refines operations, and enhances product experience through innovative technology and a dedicated team...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Advance customer experience strategy by leading client partnerships and developing teams. Utilize your expertise in AI/ML and design to improve customer journeys, ensuring high-quality outcomes throug...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Champion logistics and courier operations to ensure safe, efficient deliveries. Drive asset management, cost control, and operational improvements across multiple regions while supporting business gro...

2 days ago

  •   5 - 7 years exp.  •   Transportation

$120K - $145K *

Transform customer interactions by optimizing sales processes and driving operational excellence. Collaborate cross-functionally to enhance efficiency, compliance, and data-driven decisions within the...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$151K - $236K *

Shape your career by leading a dynamic Marketing Communications team to drive strategic omnichannel campaigns, content marketing, and brand development in the life sciences industry, while collaborati...

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join a team that's shaping enterprise-wide transformation initiatives. Lead multiple workstreams, provide strategic direction, and ensure successful delivery of complex programs. Drive alignment and c...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Lead the charge in executing large-scale transformation programs, driving strategic alignment and governance across multi-faceted initiatives. Collaborate with diverse teams to ensure successful deliv...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$140K - $150K *

Lead the charge in driving regional performance and profitability by hiring, developing, and motivating teams. Create strategic plans, assess team strengths, and implement effective communication to a...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$78K - $85K *

Manage a dynamic customer service team, ensuring high-quality standards, compliance, and prompt issue resolution while fostering a supportive work environment for career growth and development...

3 days ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Champion operational excellence by leading strategic initiatives, driving productivity, and enhancing team performance. Collaborate across functions to meet customer needs while fostering a culture of...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.