Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $180K *

Shape your career by leading security strategies that drive growth in a complex distribution and digital commerce environment, ensuring robust protection and seamless integration across multiple platf...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$130K - $180K *

Advance security services by defining and executing impactful strategies, leading cross-functional teams, and embedding risk management into digital and distribution operations while promoting operati...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in delivering exceptional customer experiences by aligning cross-functional teams with growth strategies and operational excellence. Drive performance, foster talent, and continuously...

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$75K - $95K *

Lead customer service operations, ensuring exceptional experiences by optimizing order management processes and fostering team collaboration. Drive operational excellence and continuous improvement wh...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Lead cross-functional collaboration to enhance luxury customer fulfillment. Drive performance insights and operational efficiencies while ensuring service excellence and a seamless experience across a...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Join a dynamic team as you drive operational alignment and enhance the luxury customer experience through analytics, collaboration, and process improvement, while addressing complex fulfillment challe...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $150K *

Lead strategic media initiatives across digital and traditional channels. Oversee cross-team collaboration and empower junior media professionals through training and development while ensuring progra...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$120K - $150K *

Lead the charge in optimizing our CRM strategy to enhance user engagement and support business growth. Collaborate cross-functionally to drive adoption, streamline processes, and deliver insightful an...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$151K - $201K *

Drive customer-centric initiatives by leading contact center operations, enhancing customer experience through actionable insights and technology. Collaborate with senior leadership to strategize impr...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$140K - $170K *

Champion operational excellence by leading initiatives that enhance efficiency, productivity, and compliance within manufacturing. Drive team performance and optimize processes to support growth objec...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $130K *

Transform your career by driving solutions in a dynamic operations role that connects logistics and technology across 42 locations to optimize Walmart supply chain performance and enhance operational...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$204K - $380K *

Lead the charge in driving enterprise growth by integrating business development, channel strategy, and revenue operations. Partner with cross-functional teams to implement data-driven strategies for...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Drive the sales organization towards success by leading strategic initiatives, developing teams, and aligning efforts with business objectives to foster market growth and sustainability while ensuring...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead the charge in customer operations strategy and excellence, overseeing 30-50 team members. Drive service improvements and operational success while fostering partnerships across functions to enhan...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Champion the delivery of innovative customer experience solutions, overseeing complex initiatives while collaborating across product, engineering, and operations. Make a direct impact on national rest...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$170K - $190K *

Shape the future of customer care by leading a luxury service organization. Oversee high-performing teams, drive metrics-based operations, and enhance the customer experience across all touchpoints to...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$169K - $200K *

Join a team that's driving customer marketing excellence through innovative omnichannel strategies. Leverage insights and collaboration to transform digital experiences, enhance brand value, and lead...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$85K - $90K *

Lead the charge in customer service and shipping management by ensuring top-notch communication, compliance, and operational excellence within the aerospace industry for customer satisfaction and time...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $130K *

Develop and lead departmental operations, driving efficiency and meeting revenue goals while ensuring a high-quality patient experience. Collaborate with cross-functional teams to implement strategic...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Drive high-impact CAPEX projects, overseeing multidisciplinary teams and managing a $250MM+ portfolio through all lifecycle phases, ensuring compliance and strategic alignment across engineering disci...

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Champion a results-oriented sales strategy while leading a dynamic team in the residential home building sector. Drive performance, cultivate relationships, and elevate customer experiences across mul...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$130K - $150K *

Pioneer quality creative delivery as you lead multimedia projects, managing teams and client relationships. Drive innovation while ensuring projects meet deadlines and budget, fostering a culture of e...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$130K - $150K *

Lead creative strategy and production for multimedia projects, ensuring exceptional standards and timely delivery. Collaborate with diverse teams and manage innovative solutions to elevate client sati...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$130K - $150K *

Drive creative excellence as a Production Director, collaborating with teams to deliver innovative multimedia solutions on time and within budget while leading and mentoring a talented creative workfo...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$130K - $150K *

Elevate the creative landscape of multimedia projects, overseeing their execution from concept to completion while managing a dynamic team and fostering strong partnerships to deliver exceptional qual...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.