Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$120K - $150K *

Lead strategic initiatives as the Director of IT Service Desk Operations, ensuring alignment with business goals. Drive ServiceNow adoption, oversee performance, and foster operational excellence thro...

Today

  •   8 - 10 years exp.  •   Information Technology

$120K - $160K *

Join us to elevate security across a complex digital and distribution landscape, driving enterprise protection, product integrity, and assurance through strategic leadership and innovative solutions i...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Drive security excellence across distribution and digital commerce, leading critical functions in architecture, product security, and assurance. Champion risk management while fostering operational ef...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Shape your career by leading security strategies that drive growth in a complex distribution and digital commerce environment, ensuring robust protection and seamless integration across multiple platf...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $180K *

Advance security services by defining and executing impactful strategies, leading cross-functional teams, and embedding risk management into digital and distribution operations while promoting operati...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Drive operational excellence by overseeing distribution center performance, fostering a culture of safety and efficiency. Collaborate across teams, optimize logistics processes, and lead strategic ini...

Blainville, QCIn-Person

2 days ago

  •   8 - 10 years exp.  •   Transportation

$75K - $95K *

Lead customer service operations, ensuring exceptional experiences by optimizing order management processes and fostering team collaboration. Drive operational excellence and continuous improvement wh...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Lead cross-functional collaboration to enhance luxury customer fulfillment. Drive performance insights and operational efficiencies while ensuring service excellence and a seamless experience across a...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $120K *

Join a dynamic team as you drive operational alignment and enhance the luxury customer experience through analytics, collaboration, and process improvement, while addressing complex fulfillment challe...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $150K *

Lead strategic media initiatives across digital and traditional channels. Oversee cross-team collaboration and empower junior media professionals through training and development while ensuring progra...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$120K - $150K *

Lead the charge in optimizing our CRM strategy to enhance user engagement and support business growth. Collaborate cross-functionally to drive adoption, streamline processes, and deliver insightful an...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $170K *

Champion operational excellence by leading initiatives that enhance efficiency, productivity, and compliance within manufacturing. Drive team performance and optimize processes to support growth objec...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $130K *

Transform your career by driving solutions in a dynamic operations role that connects logistics and technology across 42 locations to optimize Walmart supply chain performance and enhance operational...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$204K - $380K *

Lead the charge in driving enterprise growth by integrating business development, channel strategy, and revenue operations. Partner with cross-functional teams to implement data-driven strategies for...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Drive the sales organization towards success by leading strategic initiatives, developing teams, and aligning efforts with business objectives to foster market growth and sustainability while ensuring...

5 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Lead the charge in customer operations strategy and excellence, overseeing 30-50 team members. Drive service improvements and operational success while fostering partnerships across functions to enhan...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Champion the delivery of innovative customer experience solutions, overseeing complex initiatives while collaborating across product, engineering, and operations. Make a direct impact on national rest...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$170K - $190K *

Shape the future of customer care by leading a luxury service organization. Oversee high-performing teams, drive metrics-based operations, and enhance the customer experience across all touchpoints to...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$90K - $100K *

Lead the charge in enhancing guest experiences and employee satisfaction through strategic management of service departments, while driving financial performance and ensuring compliance with standards...

Yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$169K - $200K *

Join a team that's driving customer marketing excellence through innovative omnichannel strategies. Leverage insights and collaboration to transform digital experiences, enhance brand value, and lead...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Lead the charge in global procurement for Dosage Form Solutions, driving sourcing excellence and innovation. Collaborate with senior leaders to shape supply strategies that enhance competitive advanta...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$85K - $90K *

Lead the charge in customer service and shipping management by ensuring top-notch communication, compliance, and operational excellence within the aerospace industry for customer satisfaction and time...

5 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$168K - $210K *

Optimize your career by leading global supply chain planning initiatives. Drive strategic vision, enhance capabilities, and foster collaboration across divisions to ensure performance excellence and a...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Develop and lead departmental operations, driving efficiency and meeting revenue goals while ensuring a high-quality patient experience. Collaborate with cross-functional teams to implement strategic...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$202K - $213K *

Empower us to drive global ERP solutions by overseeing implementation, integration, and support, while collaborating with senior leaders to align strategic objectives and enhance business processes ac...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.