Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Lead the charge in enhancing customer operations by optimizing service delivery, managing order processes, and fostering cross-functional collaboration to ensure exceptional customer experiences in a...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Transform client relationships by leading service excellence and strategic initiatives. Drive performance improvements, manage escalations, and develop a high-performing customer service team to enhan...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Transform customer engagement by leading strategic programs, fostering executive relationships, and driving operational excellence to ensure repeat business and long-term partnerships in a complex ind...

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$141K - $165K *

Lead the charge in customer operations, driving strategic initiatives and building lasting partnerships to enhance service quality, profitability, and growth across diverse portfolios while delivering...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$125K - $150K *

Transform customer service excellence by leading a global team focused on enhancing customer satisfaction, optimizing order fulfillment, and fostering strong relationships across all functions. Drive...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Join us in leading a dynamic customer service team, enhancing operations and driving excellence. You'll manage daily activities, coach team leads, and implement improvements to ensure top-tier service...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Unlock potential by leading a dynamic customer service team, enhancing performance, and driving efficiency. Manage daily operations while fostering a positive environment to deliver exceptional servic...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Lead the charge in enhancing customer service excellence by managing teams, optimizing processes, and resolving escalated issues to foster a high-performing environment that prioritizes customer satis...

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Transform customer service excellence by leading initiatives that enhance customer experience, streamline operations, and drive continuous improvement. Collaborate across teams to implement strategies...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$160K - $190K *

Drive the transformation of contact center operations, enhancing booking rates and customer experience. Lead a high-performing team, implement AI solutions, and ensure seamless communication across ch...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Transform regional service operations by leading teams, enhancing customer support, and driving performance improvements. Collaborate with sales to identify opportunities and ensure consistent service...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $145K *

Transform business operations by owning P&L, leading teams, and driving growth. Collaborate with leadership to implement scalable processes and ensure financial performance while fostering a safety-fi...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$143K - $208K *

Lead enterprise-wide manufacturing strategy and performance, ensuring alignment across facilities. Drive scalability, safety, and quality while fostering cross-functional collaboration to support grow...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$143K - $208K *

Champion enterprise-wide manufacturing strategy and performance, leading multi-facility operations to ensure safety, quality, and scalability. Collaborate cross-functionally to drive continuous improv...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$151K - $236K *

Join a team that's redefining global logistics by optimizing supply chain strategies and enhancing fulfillment planning. Lead cross-functional collaboration to ensure timely delivery and compliance ac...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$108K - $130K *

Manage and optimize a unified customer service organization, driving strategy and performance across teams to enhance customer satisfaction, loyalty, and operational excellence while leveraging data-d...

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$92K - $114K *

Unlock your potential by leading a dynamic customer service team. Drive strategic initiatives that enhance customer experience while fostering team growth and achieving organizational goals. Be the co...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Shape the future of business operations by defining and deploying strategic solutions. Lead cross-functional teams to enhance efficiency, establish success metrics, and foster an inclusive environment...

Pennsylvania, USRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$150K - $180K *

Champion growth by managing a robust book of business while leading a dynamic sales team. Drive strategies, build client relationships, and oversee branch performance to achieve ambitious sales goals...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Develop and manage sales strategies for the Flooring division, focusing on client relationships, sales forecasts, and operational efficiency to drive revenue growth and ensure quality standards in pro...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $140K *

Lead premium sales and service initiatives, driving revenue growth and client satisfaction through strategic planning and exceptional hospitality experiences. Collaborate across departments to enhance...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $130K *

Champion exceptional customer experiences by leading a dynamic team, optimizing workflows, and ensuring compliance with industry regulations while fostering professional growth and accountability...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$168K - $252K *

Pioneer a transformative role leading US Technical Services, driving operational excellence, financial performance, and customer satisfaction across diverse teams. Collaborate to enhance service deliv...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$77K - $115K *

Engage with key customers by developing strategic partnerships to drive growth. Oversee account performance, build business plans, and collaborate with teams to enhance sales initiatives while fosteri...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead and innovate in our Engagement Center Operations, driving exceptional service and performance. Build and manage teams to exceed customer expectations while fostering a culture of continuous impro...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.