Director, Customer Service Jobs in Toronto, ON

Create a seamless experience by leading escalated Member concerns and NPS initiatives. Drive actionable insights, enhance complaint resolution, and foster trust through effective governance and collab...

Join a team that's dedicated to enhancing Member relations through effective complaint resolution, insightful feedback analysis, and operational excellence. Lead initiatives that strengthen trust and...

Lead quality assurance initiatives and process improvements to enhance operational performance and customer experience across multiple functions. Collaborate with cross-functional teams to implement s...

Lead the service transition for a major cloud contact centre migration, defining the operating model and preparing the operations team for ownership. Collaborate with delivery teams to ensure a smooth...

Transform compliance strategies in a dynamic environment, leading a global team to ensure regulatory adherence across multiple jurisdictions while leveraging AI technology for efficiency and innovatio...

Transform incident management by leading high-severity responses and driving proactive reliability initiatives for a cloud-native fintech platform serving 2,000+ clients. Collaborate with teams to eli...

Drive exceptional customer service in the Service Department, providing repair recommendations, scheduling appointments, and ensuring a top-notch experience for all clients while collaborating with a...

Empower customer satisfaction by managing complex programs, bridging engineering and supply chain teams, and ensuring operational excellence through effective governance and communication with enterpr...

Champion the evolution of media strategy and investment, leading a high-performing team to drive innovation and growth. Shape agency-wide practices while ensuring exceptional client outcomes and opera...

Champion growth by leading a dynamic Sales and Account Management team, driving innovative digital ad strategies for top enterprise retailers while optimizing performance and deepening client partners...

Drive strategic customer relationships and revenue growth for complex Public Sector and Education accounts, managing renewals, retention, and expansion opportunities while navigating intricate procure...

Manage and optimize quality assurance processes across cannabis operations, ensuring compliance with regulations and standards. Lead a team to drive continuous improvement and foster a strong quality...

Join a team that's redefining global logistics by designing and improving systems and workflows. Collaborate with cross-functional partners to streamline operations, enhance ERP adoption, and drive im...

Transform corporate client financing by structuring and managing bank debt, collaborating with relationship managers to optimize lending strategies and achieve revenue targets in the Canadian mid-mark...

Drive corporate growth by leading acquisition strategies, managing transactions, and conducting financial analyses. Collaborate across teams to assess opportunities and mentor analysts, shaping the fu...

Lead the charge in driving revenue through strategic partnerships in the cybersecurity sector. This role demands adaptability and expertise in managing client relationships and navigating complex sale...

Elevate project outcomes by managing timelines, budgets, and client communications. Collaborate with cross-functional teams to deliver high-quality digital solutions while proactively addressing risks...

Champion data governance initiatives by collaborating with stakeholders to implement policies and standards, ensuring compliance and providing insights that drive informed decision-making across busin...

Join a team that's transforming project delivery in financial services. Lead multiple Scrum teams, ensuring successful outcomes across agile and waterfall projects while managing client relationships...

Join a team that's driving ECommerce success by leading revenue growth, enhancing customer experiences, and optimizing digital strategies. Collaborate across departments to achieve ambitious goals and...

Drive product vision and execution for a high-growth Cards platform, ensuring quality delivery and cross-functional alignment. Lead a high-performing team while shaping strategy and performance metric...

Champion exceptional service delivery by building trusted relationships, driving strategic initiatives, and ensuring customer success for enterprise clients. Leverage data insights to enhance operatio...

Join a team that's dedicated to developing top sales talent! You'll coach and manage a team of sales representatives, driving performance through training, accountability, and strategic oversight to e...

Champion audience strategy by connecting client needs with data capabilities, driving measurable outcomes through analytical insights and cross-functional leadership while mentoring a talented team an...

Champion innovative design solutions that enhance user experience across multiple product areas. Collaborate with cross-functional teams to drive impactful initiatives, leveraging AI tools and custome...